Solec Business Hotel — Hotel in Chiclayo

Hotel looked good on Booking.com, made reservation, reservation was confirmed. A few hours before arrival hotel calls, says they had a computer failure, and couldn't honor the reservation, having taken an alternative, later reservation. "Helped" us by providing reservation at alternative place, supposed with same qualities, same owner (apparently none of which was true). Alternate place had tiny rooms, no windows, less-than-minimal amenities, poor location in many ways. Looks like a clear bait-and-switch situation. Incidently, we are now listed as a "no-show" at Solec and Booking.com. Tried to get through to anything approximating Customer Service at Booking.com, no luck. From reviews I've read of Booking.com, having a black mark there could only be to our favor, they are a disaster as well. I wouldn't trust the hotel or Booking.com...

The hotel is not located downtown Chiclayo, which considering how noisy and busy the city is may be an advantage. Breakfast is nice with plenty of fruit, eggs, juice and the basics. Attentive staff and great jazz playing in the lobby.|What can ( and should ) be better: internet conection was barely existent in the room. Considering the number of people I saw working in the lounge area, I assume this was not a problem in my room only. Does not make sense for a "business" hotel. Shower had no doors or curtains and every shower meant a flooded floor. Disgusting. Hot water and great water pressure though. And last, but not least...no hair dryer in the room. I was lucky enough to get it at the reception the first night but second day I was told it broke and it seems it was the only one for all guests. Not very happy with...

Location is quite good and you can easily walk to some restaurants in the area (I suggest the restaurant 490 Tradiciones). The hotel also serves warm food on request!

They offer three types of rooms: A) bed 1.40m with fan, no AC (135 soles), B) bed Queen with AC (150 soles), C) bed King with AC (180 soles)

Parking is partly available inside their hotel garage, but if occupied, they send you across the street (1 minute walking from hotel) to their Cochera that fits approximately 8 cars. Breakfast buffet serves fresh fruit, omelet, bread, cheese, bacon,...