Hilton Garden Inn Lima Surco — Hotel in Lima Metropolitan Area

Overall disappointing stay. 1. Because of a blizzard in Boston, the airport was closed and I wasn't able to travel/check in as planned. Although I notified the hotel manager of the issue immediately, the manager still chose to charge me $150 USD + taxes & fees because I didn't notify them of the cancellation 48 hrs in advance. Compounding this frustration was the curt/nasty email from the manager responding to my request not to be charged-- basically saying "too bad". 2. While the hotel is kept very clean, it was bothersome that I had to call and remind them on two separate occasions that they'd missed cleaning my room. I was only there for 4 days. 3. Another colleague who arrived on an early morning international flight to conduct several meetings prior to our conference convening was not permitted to check in early, despite previous request-- the hotel wanted to charge her as if she checked in the day before. 4. The ONE time I ate the hotel's uninspired/uninteresting breakfast buffet, I became violently ill. This was the morning of my evening flight back to Boston. Traveling from Lima back to Boston, doubled over with stomach pains was terrible-- and after 2.5 days, I'm still recuperating. I stayed at this hotel as part of a conference I was helping to organize (recommended by local partner) but as some who travels to Lima 1-2x/year, who has colleagues that travel to Lima throughout the year, and who sends teams to work on projects in Lima throughout the year, I absolutely will NOT recommend staying at this hotel- there are many much nicer places (without the weird casino embedded into the hotel's infrastructure), better located within the city, with better/more helpful and customer friendly...

The hotel is really not close to the tourist sites in Lima if that is what you are looking for. I knew this ahead of time, but the traffic is so overwhelming that it takes a long time to get anywhere. There is a large market 2 blocks away as well as laundry 2 blocks away. There are plenty of restaurants within 10 minutes walk. We really liked Panchita and Tamba. The hotel is above a casino. We were on the 10th floor and did not hear this. The room was a double queen. There is a gym and also a restaurant. We had free buffet breakfast the whole trip and only ate here once. I tried 2 different cereals and found the milk to be sour. We decided to not eat here again. We had multiple issues with our room. The shower is definitely hot. It would start out normal and then turn to scalding hot. I mean step out of the shower for a few seconds hot. You would have to plan washing. Right after the heat up I would rinse off. On the last day it ran cold water for about 5 minutes. I wasn’t sure it was ever going to get hot. Careful what you wish for I guess. The hardest thing to overcome was the a/c. It sounded like the toilet was running all night. When it would shut off the room was finally quiet. The room was too warm to not have it on. We even had one day where the toilet would not flush. The beds were fairly comfortable. I don’t think I would...

*Good? No! This hotel is Excellent! What made our stay 5 stars? People, customer service , NON SMOKING, safety, cleanliness, location. If one wants to be equidistant to Lima's main attractions, you are in the right place. We want to highlight the extraordinary help and kind treatment we received from some of the staff. For instance, Roger, the lead person in the restaurant. Roger went the extra mile. Not only he does his job very well, exceeding the customers expectations, he is also a very knowledgeable person about the city and the country's culture and places turists and visitors might like to go while in beautiful Peru. Roger made our stay at Hilton Garden Inn in Surco an experience to return. Roger works with a team who are supportive to customer's needs, we want to mention Luis, who prepares the best coffee in town, Georgina, who is a one of the most promising chefs in Peru and Juliana who keeps the place neat and tidy. We also want to express our gratitude to another Roger in the Security and Greeter's team who kept us safe and well informed. The people in the housekeeping were extremely efficient. Thank you. We are a midage couple who like travelling, eating where locals eat, and learn about locals culture. At Hilton Garden Inn Surco we found that. All people here were respectful. The only thing to be cautious is to better take a taxi from the street, they are way more affordable.

¿Bueno? ¡No! Este hotel es excelente! ¿Qué hizo que nuestra estancia fuera de 5 estrellas? Gente, servicio al cliente, seguridad, limpieza, ubicación. Si uno quiere estar equidistante con las principales atracciones de Lima, está en el lugar correcto. Queremos destacar la ayuda extraordinaria y el trato amable que recibimos de parte del personal. Por ejemplo, Roger, la persona principal en el restaurante. Roger hizo un esfuerzo adicional. No solo hace su trabajo muy bien, excede las expectativas de los clientes, sino que también es una persona muy conocedora de la ciudad y la cultura del país y de los lugares que a los turistas y visitantes les gustaría visitar en el hermoso Perú. Roger hizo que nuestra estancia en el Hilton Garden Inn en Surco fuera una experiencia inolvidable. Roger trabaja con un equipo que apoya las necesidades de los clientes, queremos mencionar a Luis, que prepara el mejor café de la ciudad, Georgina, que es una de las chefs más prometedoras de Perú y Juliana que mantiene el lugar limpio y ordenado. También queremos expresar nuestra gratitud a otro Roger en el equipo de Seguridad y Greeter que nos mantuvo a salvo y bien informados. La gente en el servicio de limpieza fue extremadamente eficiente. Gracias. Somos una pareja de amigos a quienes les gusta viajar, comer donde los lugareños comen, y aprender sobre la cultura local. En Hilton Garden Inn Surco encontramos eso. Todas las personas aquí fueron respetuosas. Lo único que hay que tener cuidado es tomar un taxi mejor de la calle, son mucho...