Hotel Sogo - Cainta — Hotel in Cainta

i stayed at the super 8 down the road, (bad choice) for 2 nights.then moved over to sogo. big difference. nite and day difference.. first room was #307 nice room, but very stinky, toilet did not work right, tv sucked. they moved me to room #102. but the bathroom light did not work and ac did not work well. so then they moved me to room #101. no problems so far. staff was very helpful and nice. they did all the moving of my things for me. been here for over a week and is the best hotel for the cheap price. less than 3 min to walk to 2 different malls which have everything you would need to buy or things to eat. payed for the executive room. cost is less than $40.00 us dollars a nite. i did spend some time in the room, but was out and about checking out the sites of the city most of the time. if and when i come back. i would for sure stay here again. its not a fancy hotel, but the food was good when...

Our family wanted a quick escape, so instead of going home to novaliches and going through the 2 to 3 hours of traffic, we decided to spend the night at Hotel Sogo in marcos hiway.||||My 9 year old daughter specifically requested for a "bath tub" so we ended up requesting for a jacuzzi room instead of a plain regular room just to spend the night with.||||Well, over all the room was plain, the lighting a bit "dim" for our taste (but i guess it would be great for couples LoL) Most of the jacuzzi parts in functional but sad to say the bathroom is really run down. The tiles were broken, and the fixtures were rusty. ||||On a happy note, the food was great ! We ended up ordering and ordering room service. Their La Paz Batchoy was DELICIOUS ! We ordered it for dinner and for breakfast. Their corn coup was also good, their cheeseburger and many more ^_^||||Overall, overnight stay was ok, we...

The supervisor on duty and a fellow staff member insisted that there is a 30-minute waiting time limit for guests in the lobby. They mentioned that this was a policy of Hotel Sogo and they were only following their "boss'" instructions. The supervisor was rude and kept interrupting me while I was trying to talk and didn't even apologize. This is supposed to be a "hospitality" business. How can guests feel welcome when staff give guests attitude? I asked my wife to contact customer service to confirm if such policy exists and the csr confirmed that there is no such thing. I confronted the supervisor again and didn't even get an apology.

I've stayed in multiple sogo branches for travel purposes and this is the first time I have encountered this treatment from staff. Either you give them proper training or replace them. I am filing a formal complaint to management regarding...