Oasis Resort and Spa — Hotel in Malay

Stayed on March 3 - 5, 2019. We are a group of 14 adults & 1 child. Booking was made November 2018 for 3 deluxe rooms (good for 4 pax each room) & 1 standard room (2pax). When we arrived, the receptionist/front desk girl, Gloria, informed as that there was overbooking & the only available room that they can provide is 2 deluxe rooms & 1-bedroom suite. Note that the "suite" is not really part of the hotel and a room for the owner of the propeperty. We were also offered to stay in the room of the owner's daughter opposite the "suite". These rooms ("suite" & "daughter's room") are located above the reception area and is accessble via the dusty stairway near the toilets behind the reception. The stairs also serve as the storage place for soda & beer bottles. Not wanting to spoil our first night in the island & with a promise from Gloria that they'll refund the cost of 1 deluxe room. We agreed to get the "suite" for our first night & squeezed 7 people in it.. The suite only has A/C in the bedroom and is not capable of cooling the bedroom. They only provided 1 stand fan & 3 floor mattresses for 5 people cramped in the "suite's" living area. It was not comfortable for our companions as it was hot & we can't leave the windows open as the they keep on moving and creates loud noise. There was also a gecko in the kitchen cabinet that kept making sound all night so we really didn't have a good sleep on our first night. Also, the there was no TV as they forgot to ask their technical people to connect the cable. no internet signal too.. When I asked for the refund before we left for dinner, I was informed by Gloria that she made a mistake (again!!) & will be refunding the cost of the standard room instead of deluxe as she mentioned earlier.. What is more disappointing is I had few conversations (email & phone calls) earlier in the day & there was no mention about the problems in our booking.||||They have scheduled free shuttle service from the hotel to DMall & vice versa but the service vehicle is too small & can only fit at most 12 people so it will be a problem if other guest are also using the free shuttle like what happened to us. ||||They provide free massage per day per guest but they only have 2 masseuse so good luck w/ reserving these massage. I still have the unused vouchers w/ me as almost all of the slots for the next 2 days were already reserved when we arrived. ||||They gave us 20% discount on our dinner & lunch bills but I felt it is not worth the trouble & the frustrations of choosing this hotel. Their food is horrible & pricey for the quality (or lack of quality) of food offered.||||We met Joven on our second day & informed him about the overbooking problem and he informed us that we weren't the first guests who experienced such problem. ||||Overall, I can't recommend this hotel for the following reasons: too far from the long beach, uncertainty of availability of the rooms booked & paid in advance, public transportation is scarce, no dining options except the hotel's mango tree resto which in my opinion is mediocre, little/non-existent amenities.||||Also,it is off-putting that a few of the staff are complaining about their bosses & their work environment. Guests don't need to know about how horrible their work life is as we go on...

Location location location.... it's was terrible. This place is in the middle of nowhere! Yes, there is a beach 5 minutes walking down the road, but it's just like any other beach in any other country, not for this we come to Boracay. So if you want to go to the beach on Station 2 or 1 you will pay 600 pesos for the trio and not all the drivers are happy to take you there, especially at night!. Yes. They have a transfer, but it leaves at 10 o'clock and you arrive to station 2 at 10:20, when it's already hot and the beach is full. If you want to go earlier you need to go by yourself, but there are no tuk-tuks nearby!!! So you are stuck. There is no shop around!! I spent 600 pesos just to go and buy water in Bufget mart and some snacks! This is crazy and doesn't worth it. Also you spend so much time of the day on the road, if you would need to go back and forth twice a day,... for the beach... tours and after that for the dinner/night time you will lose hours just on the trip and $$$$ Also if you plan to stay on the beach all day and at 5-6 o'clock have dinner on the beach... forget... there is no place where you can change your clothes and wash your feet to go to the restaurant. Really they don't allow and everywhere is written about 5000 fee. Crap!Now about good thingsIf you don't travel alone, if you don't need that wonderful beautiful water on station 1-2 and had so many transfers and headache to spent time on average beach - welcome. This is your place. There are no cameras on the floors and no gated, so anyone can come in from the street, don't keep cash inside. Food, even what I wanted from the end they never had, I kept ordering shrimps instead. And garlic shrimps are really delicious! Super yummy. Chicken wings mmmmm, that tastes like a real chicken!!! Very good. Breakfast is not good, but because there is no restaurant, no shop nothing near....you don't have any other options or wait till 11 o'clock while you arrive to station 2 by transfer.Also I don't know why but in Phillipines I have never had a hair drier in a room....here too. It was terrible for a girl to stay without it, so keep in mind and bring your own.After all, the staff is good, shrimps are delicious, location us a disaster. Don't ruin your holidays if you are on a short vacation. For 2 days you can stay here, but not more if you don't want to lose time on the road, transfers and blah blah blah.Also don't buy GLOBE sim card if you are planning to come here....there is no signal for this Operator here, you will stay without a signal ,...

I was here before CORONA and the place remains a 5 star resort at reasonable price. Also like before the accomodation is super far from many attractions. I was here before CORONA and the quality of the place remains a 5 star resort at reasonable price. Also like before the accomodation is super far from many attractions. The lobby check in, breakfast, and interior of the accomodation were amazing; however I did not choose the free massage, but I should try next time.|||| I absolutely recommend this place if you stay more than 2 nights and your family is willing to wait for the shuttle times. Just like before COVID, it was again definitely a 5 star experience.... They have free shuttle to Dmall (only Dmall) 10am 5pm 10pm Return from Dmall is 1030am 530pm 1030pm Look for the OASIS white van in front of the Budget Mart supermarket in Dmall in front of the traffic circle. These times are inconvenient for early morning activities or taking early flights back after checkout.||||DRAWBACK is that the resort is super far from the port AND main attractions in Boracay and on the way to the place the road has so much construction and traffic. One construction area is 400 meters one way road so you wait until the one way opposite traffic clears before you move on. I had no idea of the size of Boracay island & Oasis is still 25 minutes away from Beach Station 1. Estimated trike or habal time from Cagban port to this resort can be 30 to 50 minutes. The trike drivers will charge you 500-800 pesos if you choose that form of trans to Oasis from any Station beach or even from the port. If you somehow want to ride habalx2 motorcycle (not trike) you can negotiate 200 or 300 but not many guests would like to ride motorcycle taxis. ||||In December 2022, we somehow were able to eat bfast 645am since the cooks were there 630am and we were the first guests in the restaurant, then we arranged a 7am pickup from Oasis back to port which helped us arrive at Boracay port around 735am then arrived at the Catlican port 8am. Incredibly made it to KALIBO to catch the 11am boarding time on the check out day. Main point of the last comment is that you can still eat bfast then get back on time to KALIBO International Airport for the 11am Airasia flight back to MNL We used their transportation outside of the free times twice: first time to attend to the Island Hopping 9am appointment then 2nd time to catch the 11am flight in KALIBO and were...