Hello, I was the recent guest in your hotel. We were disappointed lang siguro and we apologize for the stains but if everything was explained and there is really a signed agreement for it we should’ve been more careful because in the first place it was an accident because we are taking some pictures and it just so happened that we were near or at the bed for some. And for hotels, you shouldn’t expect all guest to read all the agreements so make sure that you remind them. Hopefully, next time you wouldn’t let any guest be disappointed as us because we were actually budgeting our money for this. We were almost amazed by fans hotel but then again you will never hear a good comment from a disappointed...
Read moreFrom the moment my wife and daughter stepped into Fan Hotel in Ormoc City, they were embraced with exceptional hospitality that's simply unparalleled. Nestled in the heart of the city, the hotel serves as a sanctuary of comfort and elegance. The rooms? Immaculate and tastefully designed, ensuring a restful night after a day of activities. As for the staff, they exude genuine warmth, always eager to assist and make their stay memorable. Being in town for a sporting event, the convenient location was a significant bonus. Without a shadow of doubt, Fan Hotel has elevated the standard of luxury and service in Ormoc. Highly...
Read moreOne of my worst hotel experiences ever. After trying to sleep for 2.5 hours, due to a celebration, I requested a quieter room. After receiving the key, come to find out, someone just left the room and it was extremely unkept/not ready. Bedding everywhere so on and so forth. I was told to wait for the house keeper to arrive in 20 minutes. 1.5 hours later I am told they do not do late housekeeping. They wasted over 4 hours of sleeping time. I ended up going back to the original room because the celebration finally ended. When I ask them about some form of retribution, they just said sorry sir....
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