Montebelo Viseu Congress Hotel — Hotel in Viseu

We used this hotel as part of our holiday traveling through Portugal into Spain.|It was to be a luxury trip all the way, however this hotel was far from the 5* experience.|Upon arrival there was no one to help with the luggage. One of the poor reception girls tried to help, but being the gentleman he is my husband wouldn't allow her to lift a heavy suitcase.|No smiles at the check-in. There were 5, obviously fresh out of college, reception staff, 3 of which were unable to work the credit card machine for another client.|Finally we made it to our very basic rooms with miniature bathrooms. |Later in the afternoon we went by the pool. The towels are distributed through the reception on a card system. You leave a card with them and they return it when you return the towels.|When we had finished being by the pool we returned the towels and went to our room.|However, some time later I received a call from the reception, telling me off for not returning the towels and for dumping them near the inside bar. Deeply offended I suggested that she get her facts right before making accusations as I have had my card returned to me when I returned the towels. I told them that I did in fact see a Portuguese family dumping the towels so they should try accusing another family.|The following day our experience was not much better.|For lunch we decided to try the hotel. It was the WORST eating experience in any hotel, let alone a 5* hotel. We ordered the tuna salad. It was just tinned tuna, with a combination of if square tinned carrots, tinned peas, tinned green beans and a purple over boiled egg. No dressing, no oil or vinegar offered. We had to ask. Even then the salad was still uneatable. The water was served from the bottle in plastic cups. Plastic cups? We ate in the restaurant, not by the pool.|At 4.30pm we decided to go to our rooms. Unbelievably the rooms still hadn't been made. The hotel was more than half empty, so it was not as if they were busy.|All in all, not the kind of hotel experience that makes a luxury holiday.|This hotel has nothing to do with the 5* experiences of the Monte da Quinta hotel in the Algarve and the Dolce Campo...

Reserved a triple room for 2 nights. I have phoned previously to ensure we would have the best room possible, on a higher floor - even allowed a possible upgrade to have the best experience possible.||Arrived at 9PM. No concierge, rough and plainer customer attendance. Made me pay in advance, even though my credit card number was sent as I’ve booked the room, so the hotel had all warranties needed. Placed us on the first floor, hock means they didn’t care about my previous phone call and expectations. As we arrived in the room, we realised it was very dated, furniture eas falling apart, cracks on the walls, etc. Beds, we and tb were ok, mini bar with a couple of bottles, court wins and other amenities too old. We asked to change the room, because of cracks and so. They changed us to a double room with an extra bed which was actually better than the previous one(!). Overall very dated||The rest of the. Hotel is ok. Good breakfast, great location, nice service. Fair SPA (it was nice actually, but every one could get is, specifically kids - why do they call it a SPA if it’s only an indoor pool?)||In a nutshell: it’s not bad, pretty clean and fair. Should be cheaper - value for money is not ok - and definitely NOT a 5 star. An average 4...

First, I love to be accommodating. When I arrived at the hotel the staff was friendly and welcoming. I went to my room and first thing I notice is some dirt on the door to the outdoor patio. I go over and to my horror find a small nest of spiders. Ok. Not a good start. I go downstairs and ask for another room. Of course no problem. Second room better view, no spiders, happy me. Then I try to get online. Phone is on and off, but in truth more on than off. Laptop though does not pop up the rediculous login screen we all hate. Usually there is a workaround for this so I go downstairs and ask for help. They put in 'google.pt' and tell me it should work, which it doesn't. I explain that I have worked in tech and this is not normal. But they should have a work around.

When they start ignoring me and basically say 'well it's your computer, nothing we can do' I give up. Already with a rough around the edges appearance, something I'm happy to forgive, I don't take kindly to someone not showing sympathy or suggesting solutions. So I left.

I can't tell you if the food is good or the beds are comfortable. But I do know the service is lacking and at least some rooms should be checked carefully before getting to...