Ensana Bradet — Hotel in Sovata

The good: The rooms are decent, clean. Lots of towels (you have to take towels from the room when you go to the swimming pools, they don't provide towels there), bathrobe. The beds are nice, comfortable. Our room had a small balcony, with a small table and two chairs. There's even a clothes rope, which I guess comes in handy during summertime when you come back from the lake, as you can hang your swimming suite(s) to dry. The room was warm, even too warm for our taste. Mini-bar in the room, with some beverages in it (spirits, wine, beer, water, soft drinks). The hotel was clean, and, in general, the staff and the guests wore masks. The swimming pools area was also clean, plenty of space at any time of the day. There is free WiFi (Guest WiFi - poor connection, didn't work, and Bradet Rooms, for which you have to ask at the reception desk for the connection password - this is OK, I could easily connect to it after getting the password). Breakfast and dinner were OK, plenty of food to choose from. The staff were polite and welcoming.||The bad: There was some rust on the heater from the bathroom. The hallway as you entered the room was very narrow, it was difficult for 2 people to pass by one another at the same time, especially if the bathroom door was opened. No towels provided in the swimming pool area, you have to bring a towel from the room (we did not know that, so I had to go back to the room to bring towels). The major downside to this is that you'll end up with wet towels that you cannot hang anywhere in your room to dry (there's only one small heater in the bathroom, which is not enough if you have 2-3 large towels to dry, plus the bathrobes, which will most likely be wet, or at least moist, when you come back from the swimming pools). Cleaning is not done on a daily basis, and neither are the towels changed. We had to call reception and ask for clean towels, as our were wet and unusable. The 2 elevators are very slow. Given that the hotel has 7 floors, plus reception, plus restaurant (used for lunch), plus conference room (used for breakfast and dinner), plus spa, combined with the multitude of guests, the waiting time for the elevators was almost infuriating at times. Not all the guests wore masks on the hallways and in the elevators, even if there are signs all over the hotel. The temperature in the room was way too high (around 26 degrees Celsius), and we did not manage to lower it from the wall-mounted thermostat, so we had to simply turn it off. The dishes, especially those served for dinner, were not very child friendly. I've seen many children struggling to find something to their liking. Only one 330 ml bottle of water per person is offered at dinner, so if you want more, you'll be charged for it. There were tiles missing or broken in the swimming pools area, and also some rust in some places. No complimentary tea/coffee in the room, which I find bizarre for a...

Un concediu ratat! Este pentru prima oara in viata mea cand abia astept sa ma intorc acasa; au trecut abia 3 zile, mai avem 3 si duminica plecam. Am venit aici cu atata drag, cu rezervare facuta de la inceput de noiembrie 2024, stiu site-ul pe de rost, am venit cu listuta pregatita cu tratamentele contra-cost pe care mi le doream: Body-Detox, Love your age-body, Relax and more; am avut mereu in minte cuvintele-lanterna de pe site: mindfulness, wellness. Am venit dupa 6 ani de Lotus Term Baile Felix, cu CONVINGEREA ca va fi ALTCEVA, ceva grozav, fiindca suntem oameni la 55-56 de ani, inca in putere, cu foarte mici limitari. URIASA DEZAMAGIRE, FRUSTRARE, MA SIMT MINTITA, INSELATA! Tot site-ul e o minciuna, tratamentele alea s-au scos de ani buni, nici vorba de mindfulness si relaxare, fiecare zi e cu nervi si cu lacrimi in gat! Am optat pt Bradet fiindca e de 4 stele superior, mai mic si mai linistit. Linistit este, dar camera este uzata- camera cu vedere la lac, de luxe- cica, curata, este drept. Punctele luminoase sunt micul-dejun, servit in incinta Bradet, care este cum ar trebui sa fie, si personalul: marea lor majoritate sunt o bucurie de oameni, exceptand acritura de la receptia bazei de tratament, care mi-a facut luni programarile, una tunsa scurt, la vreo 45 de ani. Masa de seara e ca in gara, la restaurantul hotelului Sovata; principiul este " mananca repede si pleaca"; mancarea nu este rea, dar atmosfera, amenajarea sunt respingatoare. Treaca si asta! Cea mai mare bataie de joc este baza de tratament; totul este sub-dimensionat! De SPA nu poate fi vorba; sunt cateva bazine obosite, pline-ochi, din care 2 cu apa sarata, unde sunt perioade in care nu ai loc, pur si simplu; nu ai sezlonguri, nu ai cuiere, nu ai nimic. Nu exista niciun strop de intimitate un salile de tratamente; le separa doar niste perdelute de plastic, ca la baie; e un zgomot infernal peste tot; pana si la namol, unde esti gol-pusca, tot niste perdelute amarate sunt. La drenaj limfatic trebuie sa mergi imbracat, ca de salopete de unica-folosinta, cate una/ client/ durata sederii nu s-a auzit; asadar, iesi ud leoarca de la baia Stanger, fugi ca bezmeticul in camera, te usuci, te imbraci, te rogi la Dumnezeu sa prinzi liftul, vii la drenaj; apoi fugi in camera, te schimbi in costum de baie si halat si fugi din nou in baza. Consultul medical a fost in al treilea hotel, Ursina; iata asa umbli nebun de cap prin tuneluri si coridoare. Ok, am inteles ca nu esti Lotus Term, nu esti de 5 stele, dar esti de 4, iar diferenta este gigantica. Daca vedeam pe site fotografii corecte si detaliate cu baza de tratament, nu veneam aici in veci! Aici e de venit doar daca esti lat, rupt in doua de bolnav si aici iti este singura salvare, altfel- fugiti mancand pamantul! Repet, pacat de oameni, ca sunt draguti si fac cat si ce pot. Reka e o minune de om, ea imi lumineaza zilele, iar ieri, marti, la receptia bazei de tratament a fost Emese, micuta, slabuta, carunta, cu un bandaj la mana dreapta; doar de dragul ei m-am programat la 2 masaje, unul cu pietre vulcanice si unul ceva Ensana cu uleiuri aromatice, dar cu mare greutate am acceptat, ca nu am vrut sa las aici niciun leu in plus fata de pachetul platit. Si mai tarat dupa mine inca 2 familii de prieteni. Cam asta este perceptia mea despre " cel mai bun hotel din Transilvania" si baza de tratament aferenta. Nu sunt fite, nici minciuni, ca nu era in targetul meu sa-mi petrec concediul cu nervi in fiecare zi. LATER EDIT: Buna ziua, doamna Fulop! Va multumesc pentru amabilitatea de a-mi raspunde si pentru explicatiile oferite. Nu este nevoie de nimic in plus; incepand de ieri, am ales sa ma amuz, in loc sa ma enervez. Din pacate, nu am niciun motiv sa-mi modific opiniile exprimate initial. In plus, va asigur ca am accesat exact siteul cu serviciile oferite de cele 3 hoteluri din Sovata. Dealtfel, personalul dvs mi-a confirmat faptul ca acele tratamente au fost disponibile aici cu...

Very expensive, at 250 euro a night. Not a single day without having problems with the keys(cards). The staff at reception is nice(also the rest), but they are too few and you have to wait a lot to actually talk to one. Breakfast is ok, but dinner is very bad, and you only get water(this for 250e/night). The hotel is old(a bit renovated), but dirty. The elevator is slow, old, dirty and rusty. The rooms are ok, but still not very clean, and far from 4 stars. The shower is a joke, half of the nozzles are clogged and the other half go each one in its own direction. The parking isn't free(even at 250/night) and you cant really find one close to the hotel unless you are lucky. The pools are ok, but dirty. There are too few chairs. The door that leads outside is old, rusty and dirty. The windows are dirty and have spiderwebs on them. The bar at the pool has very few things to sell(nothing special, you find everything at any store) at very high prices(3-4 times the price of a supermarket). It's not worth more than 100...