Cosmos Kazan hotel, a member of Radisson Individuals — Hotel in Kazan

I was in Kazan for the football and stayed a week at the Park Inn. Both check in and check out took a long time. As a Patinum member I expected to be upgraded but was informed that no rooms were available. However, the next day I met with Liliya, the GM and her colleague Artur who apologised and offered an upgrade two days later but when the time came and I looked at the room, I declined the offer as there were some very bad large stains on the carpet. I was given a voucher to be used in the dining room which I appreciated but redeeming the voucher was a little bit complicated. This was true of other issues related to using a debit/credit card. Systems need to be streamlined and simplified. I arranged for a taxi pick up at the airport, which I thought was rather expensive. It was not until I was returning to the airport and using a 'normal' cab that I realised how expensive it had been! Cab back to the airport was less than one third of what i had paid to the hotel. Very disappointing. Staff were friendly and wanted to be helpful but I think they were not accustomed to having so many foreign guests of different nationalities at one time (world cup) so understandably, maybe they were stretched. Lenar in the bar was most helpful. Once I got my bearings, it was very easy to walk from the hotel to the centre of Kazan, a lovely city, offering good Tatar...

I was in Kazan for the football and stayed a week at the Park Inn. Both check in and check out took a long time. As a Patinum member I expected to be upgraded but was informed that no rooms were available. However, the next day I met with Liliya, the GM and her colleague Artur who apologised and offered an upgrade two days later but when the time came and I looked at the room, I declined the offer as there were some very bad large stains on the carpet. I was given a voucher to be used in the dining room which I appreciated but redeeming the voucher was a little bit complicated. This was true of other issues related to using a debit/credit card. Systems need to be streamlined and simplified. I arranged for a taxi pick up at the airport, which I thought was rather expensive. It was not until I was returning to the airport and using a 'normal' cab that I realised how expensive it had been! Cab back to the airport was less than one third of what i had paid to the hotel. Very disappointing. Staff were friendly and wanted to be helpful but I think they were not accustomed to having so many foreign guests of different nationalities at one time (world cup) so understandably, maybe they were stretched. Lenar in the bar was most helpful. Once I got my bearings, it was very easy to walk from the hotel to the centre of Kazan, a lovely city, offering good Tatar...

That was my second staying in this hotel. I’d been here before - about a year ago without any issues at that time. But this time everything appeared worse. At check-in I was notified that there would be pre-planned water supply disruption (cold as well as hot) since 11pm till 8am. I suppose that in case of planned service restriction the service price should have been reduced. Other methods of inconvenience compensation could be discussed. Alas, the only way for this compensation was a 5-L bottle with water in a bathroom. The next morning there was no water supply till 9:30 (might be longer - I had to leave a hotel). Staff on the reception tried to assure me that it would get fixed in no time. That morning I had to had shower pouring water at myself from a mug. |And more: a tea set that I used at the first day wasn’t resupplied during the next two days of staying. At the last morning before check-out I accidentally found at the bottom self of a wardrobe some clothes. This stuff was identified as ladies warm undergarment and a pair of socks (obviously not mine). Apparently room service didn’t look in selves during the room cleaning after the...