شركة كشف تسربات المياه بالمدينه عزل خزانات حل فواتير المياه المرتفعه بالمدينه — Hotel in Medina Province

I called the Hotel over the phone, and they told me the Hotel is Sold Out, while it was showing availability on Booking.com. The Lady asked me to book online then!||Upon Check In, the receptionist did not find my CONFIRMED booking, and simply asked me to go to the other branch ( more than 300 meters far from the Property) to check my booking there, although I showed him the confirmation letter for this Property!!! But he insisted to go there!||I went there and the receptionist told me your booking is not here ( What a super service upon arrival!!!!!)||Went back and asked the receptionist to make me the booking and give me the key. It is getting delay too much.||In the room, TV, Coffee Maker, Mini Bar were not working. Despite of my continuous follow up with the lady in the Guest Relation, and then Front Office staff, they did not send the engineer till after FOUR HOURS. The enginner after fixing them, he simply said there was no problem in these devices. Wow. Then how they were not working???||FO do not know the Hotel is serving Dinner Buffett after I asked him if they have dinner! So, I called Room Service and a gentleman called Ali asked me why don't you try our Dinner Buffett!||The Room was not cleaned at all although I kept the Sign on the Door. But no respond!||If I have the chance to visit Al Madinah AL Munawarah again, I will never think to book at that Hotel at all, and I do not...

I usually base my hotel bookings on reviews and I think I am pretty fair BUT I did not book this hotel myself it came with the package deal and group tour I was part of when I went on umrah (holy journey ) in December 2016. My first impression on entering the hotel foyer was that it could be a 4-star. Check in was smooth and my luggage was taken to my room at the same time as I was. Imagine my shock when I saw our couple room 3 single beds covered with stale looking blankets and all in a rather small space. The shower was so tiny you inevidently bumped into the perspex walls each time you moved and the shower floor was mouldy as the water was not running away fast enough and one found yourself in water up to your ankles while you were drying yourself. There was no kettle or the usual cups and coffee/tea found in most hotels, on my query as to why no kettle I was told that our booking had not been done via Booking,com so we did not qualify to receive a kettle. The hotel was also a good 10 minutes walk to Masjid Nabawie which was not too bad as it gave us the opportunity to at least buy food as their restaurant was out of action for most of our stay. Truth be told I have never given a hotel a bad review as I try and find at least Two things that are positive in each hotel BUT this has definitely been the worst hotel I have ever stayed in and I will not recommend...

Some front desk staff are professional, others are gloomy! Yet most of them mostly reply in an impatient manner as if they're doing you a favour by replying, not to mention giving you a room!||Concierge desk staff are excellent.||WIFI is good in lobby and rooms.||Operator takes a very long time to answer, and sometimes don't.||No front desk or operator service at night!!! No one answer, and lobby is empty, blank, zero!!||Operator lady is so impatient and wants to close the call before you even finish you request.||I've requested wake-up call at 4 am in the morning for two consecutive night and reconfirmed the time, and I've received a clear confirmation of the time, yet it never happened! Never for the two nights!!!||Later I was told that the front desk staff don't work at night!! What if I had a flight to catch!!? Not to mention missing the Fajr payer!!?||Rooms are generally clean with good amenities, bathrooms are shower cabins are very small, and you could clearly hear the conversation of other people in their rooms via the bathroom!! Had to close the bathroom door at night!||Upon check out, I've accidentally met the Reservation Manager and Training Manager whom were kind enough to invite me for coffee and listen to all my remarks and ask me to write them down with promises of...