Sheraton Riyadh Hotel & Towers — Hotel in Municipality of Olaya

I am writing to express my heartfelt gratitude for the truly exceptional hospitality I experienced during my one-year stay at Sheraton Riyadh Hotel & Towers.||||From day one, the entire team made me feel at home—not just through high-quality service, but through genuine warmth, professionalism, and attention to detail that transformed my long stay into a truly memorable experience.||||What stood out most was the consistency. For the entire year, the level of service remained exceptional. I never experienced a single issue—not once—and that in itself speaks volumes about the dedication, discipline, and teamwork of everyone involved.||||I would like to begin by recognizing the exceptional reception team—Khalid Al-Shahri, Hamed, Dania, Yahya, Nawaf, and Idris—whose kindness, helpfulness, and welcoming spirit made every day easier and more enjoyable. They always went the extra mile, and I’m especially grateful for how they consistently upgraded me to a special room that felt like it was prepared just for me. That thoughtful gesture made all the difference and showed how much they truly cared.||||I would also like to extend sincere thanks to the incredible bellmen and baggage team—Yassin, Arif, Jonathan, Hilal, Rusal Ahmed, Fayas, and Al Amin—for their consistent support, warm greetings, and tireless assistance with luggage and daily needs. Their politeness, efficiency, and positivity added a wonderful energy to my daily comings and goings.||||A very special thank you to the lounge team—Kalim, Mazhar, and Joyel—who went above and beyond, especially when it came to meals. Whenever I wasn’t satisfied with the food, they kindly helped find an alternative, often remembering exactly what I liked. Their care and attentiveness made me feel truly looked after.||||To the amazing Bustan Restaurant team—Naveed, Aminul, Zahid, Sohel, Mukhtar, Haleem, and Razaul—thank you for your warm service, kindness, and commitment to making every meal enjoyable. You were always attentive, professional, and genuinely caring. Your efforts made a difference every single day, and I deeply appreciate it.||||The room service and housekeeping teams also deserve heartfelt appreciation for maintaining such a clean, peaceful, and comfortable environment throughout my stay.||||And of course, none of this would be possible without the dedicated management team working behind the scenes—your leadership and commitment to excellence were clearly reflected in every interaction I had. Your efforts have created a culture of genuine care, and it truly shows.||||Every single person I interacted with reflected the values of the Marriott brand: excellence, hospitality, and genuine care. This team didn’t just meet expectations—they created a sense of belonging, and for that, I will always be grateful.||||As I prepare to leave, I want to express just how hard it is to say goodbye. I genuinely don’t want to go back—because this hotel has become more than just a place to stay; it has become my second home. The comfort, kindness, and familiarity I felt here will stay with me always.||||In fact, I have never experienced this kind of atmosphere and service at any other hotel—not even within the same brand. The vibe and spirit at Sheraton Riyadh are truly unique, and I sincerely hope this culture of genuine care, hospitality, and professionalism can be reflected in all Marriott hotels around the world.||||I hope this message serves as a small contribution to the recognition they truly deserve and supports them in their continued growth and success within the...

I am writing to express my heartfelt gratitude for the truly exceptional hospitality I experienced during my one-year stay at Sheraton Riyadh Hotel & Towers.

From day one, the entire team made me feel at home—not just through high-quality service, but through genuine warmth, professionalism, and attention to detail that transformed my long stay into a truly memorable experience.

What stood out most was the consistency. For the entire year, the level of service remained exceptional. I never experienced a single issue—not once—and that in itself speaks volumes about the dedication, discipline, and teamwork of everyone involved.

I would like to begin by recognizing the exceptional reception team—Khalid Al-Shahri, Hamed, Dania, Yahya, Nawaf, and Idris—whose kindness, helpfulness, and welcoming spirit made every day easier and more enjoyable. They always went the extra mile, and I’m especially grateful for how they consistently upgraded me to a special room that felt like it was prepared just for me. That thoughtful gesture made all the difference and showed how much they truly cared.

I would also like to extend sincere thanks to the incredible bellmen and baggage team—Yassin, Arif, Jonathan, Hilal, Rusal Ahmed, Fayas, and Al Amin—for their consistent support, warm greetings, and tireless assistance with luggage and daily needs. Their politeness, efficiency, and positivity added a wonderful energy to my daily comings and goings.

A very special thank you to the lounge team—Kalim, Mazhar, and Joyel—who went above and beyond, especially when it came to meals. Whenever I wasn’t satisfied with the food, they kindly helped find an alternative, often remembering exactly what I liked. Their care and attentiveness made me feel truly looked after.

To the amazing Bustan Restaurant team—Naveed, Aminul, Zahid, Sohel, Mukhtar, Haleem, and Razaul—thank you for your warm service, kindness, and commitment to making every meal enjoyable. You were always attentive, professional, and genuinely caring. Your efforts made a difference every single day, and I deeply appreciate it.

The room service and housekeeping teams also deserve heartfelt appreciation for maintaining such a clean, peaceful, and comfortable environment throughout my stay.

And of course, none of this would be possible without the dedicated management team working behind the scenes—your leadership and commitment to excellence were clearly reflected in every interaction I had. Your efforts have created a culture of genuine care, and it truly shows.

Every single person I interacted with reflected the values of the Marriott brand: excellence, hospitality, and genuine care. This team didn’t just meet expectations—they created a sense of belonging, and for that, I will always be grateful.

As I prepare to leave, I want to express just how hard it is to say goodbye. I genuinely don’t want to go back—because this hotel has become more than just a place to stay; it has become my second home. The comfort, kindness, and familiarity I felt here will stay with me always.

In fact, I have never experienced this kind of atmosphere and service at any other hotel—not even within the same brand. The vibe and spirit at Sheraton Riyadh are truly unique, and I sincerely hope this culture of genuine care, hospitality, and professionalism can be reflected in all Marriott hotels...

Having recently stayed at Sheraton Riyadh for a business trip, I was delighted by its prime location. Situated near Kingdom Tower and surrounded by various business centers, the hotel proved to be incredibly convenient for my professional needs. The ease of accessing these important locations made commuting a breeze, saving valuable time and effort.

One of the highlights of my stay was the hotel's proximity to taxi services. Whenever I needed to venture out for meetings or explore the city, taxis were readily available, providing a hassle-free transportation option. This convenience greatly enhanced the efficiency of my business engagements.

Moreover, I appreciated that Sheraton Riyadh managed to strike a balance between accessibility and tranquility. Despite its proximity to bustling business districts, the hotel's location offered a welcomed respite from heavy traffic. This created a calm and peaceful ambiance, allowing me to unwind after a busy day of work.

In addition to its strategic location, Sheraton Riyadh provided excellent amenities and services. The comfortable and well-appointed rooms provided a relaxing atmosphere, conducive to rest and rejuvenation. The hotel staff were attentive, friendly, and always ready to assist, ensuring a pleasant and hassle-free stay.

Overall, I highly recommend Sheraton Riyadh for business travelers seeking a conveniently located hotel with easy access to key business centers, taxis, and a peaceful environment. It exceeded my expectations and contributed to a successful and enjoyable...