Park Inn by Radisson Riyadh — Hotel in Riyadh Region

Very bad customer service.

I faced two big issues and their response to it was the worst I have ever experienced. The first one was the bad somking smell; I have requested non-smoking room by booking and when arrived I stressed about this point to the receptionist but unfortunately when we walked to the room it was very bad smell and I called the receptionist but his reaction was: ok we will send some guys to refresh the room for you!!! At the beginning they refused to move me to another room because they have other guests (more important than us) coming to the hotel within the upcoming hours. I got upset and forced them to change. Unfortunately the other room had the same issue then I realized that they have very poor ventilation system.

The other frustrating point is the electricity!!! Suddenly out of nowhere and at 2am there is a very noisy sound coming from the AC. The AC switched off and the lights is turning on and off with the sound keeps running. We got panicked and we turned all the electricity off and we went to sleep because we just arrived to the place and we are really tired. Next morning I switched everything on and the same issue and noise was there so I went to receptionist and his reaction was "it's ok we can send a guy to fix the issue". I informed him that I want to move out from the hotel and his reply was "no, if you do so, we will not refund anything"!

What a bad customer service that I will not forget for this brand...

The hotel premises and all staff were practicing safety protocols to prevent the spread of coronavirus. The bellboy was extra helpful, and I saw him sanitizing the cart before new pieces of luggage were put in there. The modern ambiance of the hotel. Though it was not fully operating yet, we still enjoyed the facility and took pictures on our social media accounts. Interiors are so Instagram-able, especially the main lobby. The spacious suite we had. We appreciate a sofa bed since we were a family of 5, including two small kids. We genuinely commend the very hospitable and courteous staff in the restaurant. All of them made our family dining experience an indelible one. Proper protocols on sanitation and social distancing during buffet breakfast were followed. I like the smell of the bathroom. It must be because of the handwash. Kudos to the selection of toiletries inside the bathroom. It smelled costly!

Less than the basic bathroom necessities. There were no toothbrush and toothpaste provided even for just 2 people. There were no moisturizers, no shower cap, no bathrobes, and no slippers. This information must be indicated in the booking information. It is good that the location has a nearby supermarket to buy some of these. Lack of variety on breakfast but not that bad on a 4-star hotel. We liked the coffee. I found a cigarette butt in the corner of the room, which I think the cleaners missed since it was under...

I have had the pleasure of staying at the Park Inn by Radisson in Riyadh on multiple occasions, and each visit reaffirms my choice of accommodation in the city. The professionalism, warmth, and courtesy of the staff are unparalleled, making every stay memorable.

A standout aspect of my experiences at the Park Inn has been the exceptional service provided by a gentleman named Saif. Regardless of the time I arrive in Riyadh, Saif never fails to remember my name and greets me with a smile that makes me feel genuinely welcome. He is always keen to engage in a friendly chat, inquiring about my flight and ensuring that my stay starts off on the right note. This personal touch adds a layer of warmth and hospitality that is rare to find.

The hotel itself offers great value for money, striking the perfect balance between comfort and affordability. The breakfast selection is varied and fresh, catering to all tastes with high-quality options. Moreover, the recent addition of a new restaurant, Pairidaeza, has elevated the dining experience, providing guests with more exquisite culinary choices.

I highly recommend the Park Inn by Radisson in Riyadh to anyone looking for a comfortable, welcoming, and professionally managed stay in the city. A heartfelt thank you to Saif and the entire team for consistently making my trips to Riyadh all the more enjoyable. Your efforts and dedication to guest satisfaction do not...