COURTS — Hotel in Singapore

Wonderful service from the staff of this outlet even though we arrived quite late on a weekday close to closing time. From the moment we stepped into the outlet, we were attended to by Ray who was extremely helpful in recommending us which aircon model and brand is suitable for our home. Ray was patient in explaining the various models and working around our budget to get us a model with the best brand and value. We were then handed over to Aimy who brought us through the process of purchase and installation, friendly and helpful in explaining how the site survey and installation will be done. Advising us on warranty and any add-ons which might be helpful. We also bought a microwave oven and was attended to by Manjula who took the time to inform us the benefits of being a lifetime member with Courts and explaining to us the redemption of points process which was useful for our purchase. We have never been aware that we could use our points to offset purchases and are very grateful to Manjula for informing us about it. Overall excellent service from the staff of this branch. Will definitely be my go-to branch for any future purchases...

Prior to purchasing a Hitachi washer from courts, we called up the hotline to enquire if they had stock and to check on the pricing. Surprisingly, after we physically headed down to their AMK branch, the price their salesman quoted us is different (higher) from what was quoted us over the phone.. First red flag was that the salesman wasn't even sure where his products were placed within the shop. He initially said he'll include delivery in the price. I eventually decided on another washer, and the salesman insisted that delivery is now chargeable + I've to top up even more for my place.. Second red flag- Fast forward to delivery day which I booked the 7-9pm slot. Received a call from their delivery team at 1130am asking if I'm home. I told him that I'm at work today. Hence booked the 7-9pm slot. Delivery person insisted I either get someone at home to open my place, or get home earlier as he said he'll be very tired at 7pm?! Huh?? He started getting aggressive over the phone, persisted and asked 6-7 times to give him a timing earlier than 7pm. This is an extremely disappointing and bad experience from courts overall. You should...

Courts customer service never disappoints. Came here 3 weeks ago with an elderly friend to purchase a mattress and was attended to by Alex Lim. He was very helpful, extremely attentive to her requirements and served us patiently throughout. He took the time to explain. Delivery was smooth and he was very thoughtful with the add-on free gifts. My friend is very happy. Kudos to him 😀

Came again on 30 Jun and 2 July and was attended to by Ms Manjula at the cashier counter on both days. He customer service is exemplary and she is extremely patient and helpful to all customers despite it being a busy time. Much appreciate her helpfulness. 😀

On 2 July, Ms Anna Lei was very very helpful and kindly processed my return. It was a cumbersome process but she did it without showing any displeasure including all the other staff who were dealing with my refund.

Keep up the good...