Hilton Garden Inn Singapore Serangoon — Hotel in Singapore

Stayed at the Hilton Garden Inn 25th-30th March 2019, did not get off to a good start, I'd checked in on the app and selected my room in advance deliberately choosing a room not situated under the air conditioning units and vents located on the roof, 1602 to be precise, I get to the desk after no help with luggage and automatic doors that I had to wait an age to open, told to complete check in there's a mandatory $100 pre-authorization required for supplemental that may occur, I much prefer to pay these as I go, but no this is mandatory, after a phone call to seek approval from my employer got it sorted, but this was midnight it was not what I needed, I get to the room realize it is not the one I selected and the noise on the balcony and hum in the room from the fans was pretty damn noticeable (1608 by the way), I query this with the desk, tell me the room I wanted (1602) was unavailable nothing they could do. not the end of the world but a pretty bad start, the rooms a fairly plainly decorated, didn't feel particularly cozy, the lighting system in the room was extremely complicated and I could never get all the lights to turn off at night which with the hum from the vents on the room above made sleeping difficult. Storage is pretty poor, there's no proper desk/console. And the wardrobe space is merely a collection of awkwardly designed spaces in a wall mounted wood frame, there's one usable draw, and 2 spaces of which you could actually put clothes on I made one pile of t-shirts and one of shorts and it was a nightmare to find what you were looking for. there was however plenty of hangars so one plus point, Shower room was smart and well spaced with a decent shower, tea and coffee provided and the kettle was also of good quality, there's a mini fridge with enough room for your own soft drinks and the bottles of water that were replenished daily, the room I booked which was a Twin with balcony is one of 10 rooms located right on the top floor that have a balconies this was the saving grace of the whole stay, the view from the balcony with incredible great place for a morning coffee or to enjoy a nightcap, but there's no chairs on it so it is strictly standing, one word of warning the twin with balcony has NO seating area as stated in the description, the only seat is a rather avant-garde and uncomfortable office chair wedged into the tiny triangular desk. The cleanliness is also excellent and the cleaners as in any hotel are real unsung hero's and very friendly each morning I saw them!

As for other facilities there's a decent sized restaurant/bar area that over looks the pool and the city, I didn't use as there's plenty more interesting places situated in the little India area the hotel is situated in. The pool was a good size however there's a real lack of pool furniture there's basically 8 loungers for a hotel with 350 rooms, which meant that 3 out of the 5 days I went outside of peak times and still had to just chuck my stuff on the floor which just added to my frustration with this hotel.

Room Service is not 24 hours and neither is the bar/restaurant every Hilton I've ever stayed at before has had at least a limited room service menu running 24 hours, when I arrived it just before midnight on a Monday, I'd been travelling best part of 24 hours, I wanted something fairly substantial to eat, there's nothing open past 10 in little India midweek, all the hotel could offer was there pantry which consisted of crisps and instant noodles at pretty inflated prices, not happy with that at all and neither were other travelers arriving from Europe around the same time as me.

Overall this is not a 4 star hotel it's a decent 3, and is stain on the Hilton name, at not one point was I thanked for my Honors loyalty or made to feel like a valued guest. The hotel value didn't make up for such an underwhelming stay, So underwhelming in fact I'm now questioning why I stay so loyal to the Hilton brand and looking for another reward scheme that may actually treat like an alleged...

Stay out of this hotel!! I am a verified guest on this hotel. My stay dates are Feb-13 and Feb 14 of 2019. Total of 7 guests, mostly elderly persons including one family member of 80+ years old. In a nutshell.. By far this hotel gave me the worst experience in terms of stay and charges as well. This hotel is a shame for international brand and all I wanted is my family members to experience a fancy hotel which turned out to be painful experience. Here is my case. Lengthy read.. if you wish to continue I booked this hotel about 2 months prior to my stay and about a month earlier I called in and requested to provide all 3 rooms in the same floor and also for a early check in since I had elderly passengers with me. To my utter disbelief the representative at the lobby did not care about it and told me that even if I had requested it is subject to availability in a rude attitude. Even the supervisor behaved the same way and finally gave rooms in the same floor but they were downgraded rooms without any refund for the difference in price and we were asked wait until the normal check in time. The toilet (hand water tap) was broken in one of the rooms, water was spraying backwards making it unable to use it and I called the room services at about 10pm to only hear that they cant fix it right away and I will have to wait until next day morning. I asked what I should if I need to use the bathroom and some receptionist told she cant help On the last day I checked out all the rooms except one and asked them to check me out at their normal check out time and leave my baggage in the safe keep area, the receptionist said ok and later I called in to confirm that they did it. But when I came back to collect my bags they were still in the room and the receptionist at that time said they wont take bags from the room. I still couldn't understand why the previous receptionists misguided me and why is there such a disconnect. Lastly the security deposit at the time of check in which said would not be charged was charged to my card and when I asked for the reversal, just now I was told that would take 30 days to post the reversal and when I asked for proof of reversal, the agent on phone said they dont have any proof in their system and I might have lost the reversal slip which was never given to me in the...

Solid hotel with a fatal flaw - I stayed here for two weeks while on a half business half vacation trip. I liked being in little india, with great food around, and knew the neighborhood wouldn't be as pristine as much of the rest of singapore. Rooms were slightly small by western standards but nice, and impeccably well kept by housekeeping. Breakfast was quite good, and I ate there every day quite happily without really getting tored of the food. The pool is small but lovely in the afternoon, and I took advantage of both the 7/11 and medical clinic right opposite the entrance which was nice to have and made the hotel feel well equipped. Tekka center's proximity (5 minute walk) means there's also always a fantastic hawker lunch or dinner around too - all of these things would have the hotel at 4 stars. However, other reviews only brieflg mention the the Sri Veeramakaliamman Temple next door, which at from 6-615am and 730-750am and at a few other times of day has loud drumming and trumpeting, which is a lot to listen to. The only standard king rooms are apparently in the wing of the hotel directly (I mean directly) next to the temple. We had the misfortune of being on the fourth floor in an even numbered room looking out partially into the temple, and so had forced alarm clocks every day which got very tiresome. What disappointed me is that as a diamond member I was neither able to select a room in advance of arrival to avoid the 'serrangoon' wing (weird) nor when I spoke to two different people at the front desk letting them know we'd like to move at any point during our two weeks was anything done about it. They were full the first time I asked (no problem) but both times I just asked them to move us whenever a room opened up and Aslam (otherwise very nice) told me to come back later, which isn't good service even if delivered quite kindly. I met a guy who worked at hilton who said this is one of their newer properties, which perhaps explains it. All in all, if I were a diamond member paying with the hilton amex getting a lot of points, I probably would stay somewhere else. My recommendation to hotel management is to allow for room selection, and on long stays proactively offer to move people from the 4th floor...