Hotel Viktor — Hotel in Bratislava

I stayed at Hotel Viktor from May 28 to June 1, 2025, and unfortunately, my experience was far below expectations for a 3-star hotel.

Major Issues During Our Stay: No Early Check-In or Reception Assistance

We arrived at 12 PM (before official check-in time), but the entire building was locked with no staff in sight. No information, no place to leave luggage—just stranded outside. When we finally checked in, the receptionist rudely said, "It’s stated on our website"—as if that excuses zero hospitality for early arrivals.

Poor Room Conditions

No lock on the toilet door – Zero privacy. Faulty hairdryer – The bathroom one didn’t work, and the spare couldn’t be used there (no working socket). No mini-fridge – Basic amenity missing. Broken telephone – Just a prop, no actual cord.

Unusable Wi-Fi

Extremely slow—couldn’t even load emails and (sometimes not working at all). Staff response? "It works for me." No troubleshooting, just dismissal.

Lazy Housekeeping Only took out trash and changed towels—no real cleaning.

Rude & Unhelpful Staff Acted annoyed by simple requests. No apologies for problems—just excuses.

What the Hotel Will Probably Say (And Why It’s Not Good Enough): "Check-in times are on our website." → Doesn’t justify locking guests out with no assistance. "We’ll check the hairdryer/Wi-Fi." → Should’ve been fixed already. "Housekeeping follows standard procedures." → Then your standards are low.

Conclusion: A messy, poorly managed hotel with zero customer care. Overpriced for what you get. Never staying here again.

Avoid...

Cockroach found in room, excrement stained bedsheets, rude staff, incorrect rooms provided, no hot water.

The trip started off poorly when we tried to check in and was told that the rooms we had booked and paid for were not available and throughout the whole interaction we were treated as if we were an inconvenience for asking for said rooms. We had booked twin rooms because adults were sharing and 2 of our group ended up having to share a double instead. The girl at front desk then said that we could swap the next day to the correct room, only for the person working at the desk the next evening be incredibly abrupt and rude when we asked for this. Just telling us "No" with no attempt at improving the situation, acting as if we had done something wrong by already sleeping in the room.

This was a theme - the staff were incredibly rude. We were waiting quietly in the lobby on the hotel sofas for one of our party who was getting ready in their room only for a member of staff to come over and tell us to either go back to our room or just get out because apparently you're not allowed to sit in the hotel lobby(?!).

Then the cleanliness of the rooms was awful. Piss stained sheets and worst of all a cockroach was found when getting ready one morning. 4 guests had cold showers with no hot water.

We would have said something to staff but the front desk is barely ever manned, and based on previous interactions there was a genuine fear they would be aggressive or...

I travel a lot but this hotel was my worst experience ever.

We booked Hotel Victor for Saturday night as a stay after a long trip. We checked in and the deluxe suite was pretty big but dirty. There were stains on the linen and spider's web on the ceiling. So my wife asked for a cleaner room at the reception. They gave us keys to another room and it looked a bit cleaner at first. I want to the bathroom and found a used CONDOM (!!!) there. Also we found dirty socks on the heater. I took photos of our "findings" and went to reception to ask for a really clean room. The lady at the reception promised that the hotel owner will contact us shortly. We waited and waited... No one contacted us and the receptionist told us that they do not have any other rooms. So we had nothing to do but check out and urgently find another hotel. The Saturday night was completely ruined and we have to pay for a new hotel more that planned.

On Monday I wrote the owner asking for refund. She was rude and accused me of lying. No apologies, no politeness, no compensation for a more expensive hotel, even no refund for the room we did not stay in. Can you believe it?!? I cannot imagine that such a way of doing business is possible in the European city! And reading other customers' reviews I see that I am not the only one who was fooled by this hotel.

My advice is stay away from Hotel Victor...