Mercure Nelspruit Hotel — Hotel in Mbombela

We stayed at Mercure Nelspruit from 7-8 April 2023 and we got no sleep! The following upset us:|1. Receptionist could not find our booking that was done through Bookings.com.|2. We got a room at the top and the bath was filthy and full of stains,the side of the hanging towels had dirt marks so we went back to reception and politely asked for another room.|3. The new room was now on the ground floor and it had a dirty toilet with black things on the inside, the mini fridge was broken with cracks and paint falling apart.|4. The light in the room is filled with dirt and dead bugs the sofa is old and colorless, the pillows and throws are ancient, probably never replaced since purchase.|5. There were people in the upper room loud, playing music, banging the varanda door, arguing and fighting, I tell you we felt so unsafe, I did not get any sleep.|6. People stay in the pool for as long as they like untill late night, there's just no control.|7. The shower is filthy in appearance, the door doesn't is old, broken and rusted.|8. The main door into the room had a broken handle on the inside, no lock to keep my family safe and the bed bottom was dirty and the pillows dusty.|8. No face cloths provided.||I honestly don't know how this facility can be graded 3 stars by the tourism grading council because they need to go and remove those stars from this facility. The place is falling apart and what you see on the site is not what it looks like in reality, the pictures posted are old and they don't show the new reality of the hotel, right at the reception the painting of the building is falling apart and the situation is the throughout the facilities.||I've stayed at this hotel multiple times, if I ever thought of going to Nelspruit Mercure was always my first choice, but I am surprised by the bad service I and my family got, I never thought that the quality of the service would degrade this much it is...

An Unforgettable Stay at Mercure Hotel – Truly Exceptional!

From the moment I arrived at Mercure Hotel, I knew I was in for something special. The warm welcome at reception set the tone for my entire stay — the staff were friendly, professional, and genuinely attentive to every detail. Check-in was quick and smooth, and I felt like a valued guest right away.

My room was immaculate, tastefully decorated, and offered a beautiful view that made every morning feel refreshing. The bed was incredibly comfortable, and the thoughtful touches — from the high-quality toiletries to the complimentary snacks — made me feel pampered and at home.

One of the highlights of my stay was dining at Mercure Hotel’s restaurant. The breakfast buffet was fresh, varied, and delicious, and the dinner menu was even more impressive — easily one of the best dining experiences I’ve had while traveling. The staff were accommodating of my dietary preferences and provided outstanding service every time.

The hotel’s amenities were also top-notch. The pool area was spotless and relaxing, perfect for unwinding after a day of exploring. I also indulged in a spa treatment which was absolutely rejuvenating. Plus, the hotel’s location made it easy to access local attractions while still offering a peaceful escape from the city’s bustle.

What truly sets Mercure Hotel apart is its exceptional staff. They went above and beyond to ensure my stay was memorable — from arranging local tours to sharing insider recommendations, they made sure I had...

If you looking for a peaceful weekend get away this place is not the place. My fiancee booked for us a weekend get away for my birthday at Mercure. It's Friday night 23:47pm 14/10/2022 as I m writing this review, and we trying to sleep and there is people outside taking loud, room next door, car hooting and revving, and we have already phoned reception twice and the noise continues. What is annoying is that when we checked-in we did explain to the reception that we don't need noise, we just want to relax, but they still checked in next to us people who are busy making up and down the stairs during the night, talking and laughing. They have other room that are not occupied for the weekend, they should have at least respected our request.||0:10am||Now it's midnight I have already phoned reception more than 5 times and now they say that they gonna move us to another room, midnight. What a ruin birthday. Is like we didn't pay for this night, the way we have...