Garden Court Kimberley — Hotel in Sol Plaatje Local Municipality

I was booked into the Garden Court in error as I normally stay at Protea in Kimberley which is a lovely hotel but where food is always a challenge for a vegetarian and the service is appalling.||So, to begin with I was not happy but they surpassed my every expectation.||My non-smoking room seemed to have had a smoker in it the day before who had cheated. I reported this to management who offered to move immediately me but I was tired, it was Sunday night at 19h00 and I said we could work it out the next day. ||They had the place cleaned from top to bottom the next morning and so thoroughly that when I returned and went to pack to move rooms, I could not smell a thing. So I stayed.||That aside, what a treat! The staff were amazing, helpful, friendly and a delight. The breakfast team gave me the most delicious veggie breakfasts (I don’t eat eggs) I have ever had! Sometimes I would run by 10 minutes before breakfast was closing and they would pull off a miracle for me. Wonderful friendly, interested and passionate service. Truly rare.||That brings me to The Spur on the premises. Being vegetarian it never occurs to me to go to the Spur because it is traditionally a steakhouse. ||Well was I in for a treat, the Spur offers so many vegetarian options that I was blown away. After fighting with the Protea to try and get food out of them for years, it was such a pleasure to be presented with so many options I literally could not fit them all in over four days try as I may. What a pleasure.||My room was comfortable, the WiFi worked, the staff were brilliant right down to the lovely man at security who saved my special parking for me everyday and took my temperature. The fitness centre was wonderful and the pool a treat since it was very hot.||The only thing I would add was that they don’t offer any body lotion in their toiletries which I did miss but that was nothing that a quick visit to clicks couldn’t fix.||I will definitely be going back for the spectacular service and the Spur! Who would...

The hotel is overly smoker friendly, to the point of being non-compliant with smoking regulations. For example, the areas adjacent to the main entrance AND the exit to the pool area are designated smoking areas, complete with bins for the disposal of cigarette butts, in obvious contravention of the law which states that designated smoking areas must be sufficiently removed from public access areas.

One time I had to leave the pool area because smokers were having a jolly good time and not giving a hoot about making me and other non-smokers inhale their secondary smoke. Another time when I arrived to check in, and to my utter disbelief, there were two people smoking on either side of the main entrance! When I raised this matter with the lady who checked me in, she looked at me like I was crazy for complaining, and told me that that was indeed the main smoking area.

Another time when I spoke about the same issue to a different staff member, I was informed that there's nothing they can do about it, because the manager has a tendency of dismissing visitor complaints that they bring to her, and that it's best to complain directly to her. Unfortunately for me, she keeps office working hours and I always arrive late in the afternoon and leave early in the morning. My hope is that this written complaint will reach her desk and that she will take it seriously and make the necessary changes.

I go to the hotel often, and I'd hate to encounter this inconvenience and health hazard every...

Dear Mr Vumile Sivile

Hi please entertain my phone calls or emails and rectify your error on my invoice, I have taken enough harassment when you accused me of not paying for the one night I was there while it was your stuff members who either stole or didn't record my payment on the 11th April 2025. Now I am in trouble with HR and Finance department of SANDF R 11 000 will be deducted because my counterclaim form hasn't been handed in because the invoice you gave me says I slept there from 11th to 17th of April instead of 11th to 12th April.

You constantly promise promise and give more promises without any action all I need is a letter accompanying my invoice explaining in details that you accused me of not paying, that I was only there for 1 night, and that you were relactant to print my invoice till the 17th of April hence you can't manipulate the hotel system or make changes on my invoice.

And lastly I sent people there to get my message to you and I am surprised why you lie to them and claim you sent me the letter that is needed by my HR and Finance department. While you referring to that petty apology letter you emailed me, that letter won't help me from this 15th May salary deduction.

Hope this review reaches your attention.

Kind...