Hotel primavera in Busan — Hotel in Busan

My wife and I chose to stay at the Hotel Pimavera in Busan for the last stop of our honeymoon, as it appeared to be the perfect way to finish our trip. Unfortunately, our hopes of ending our honeymoon with a relaxing stay (based on photographs and some TikTok videos depicting it as a lavish hotel) were quickly diminished the moment we entered our room.||Upon entry to the room we were given, we were immediately confronted with an overpowering smell of sewerage, particularly in the bathroom area (which you do not have the ability to close off from the rest of the room as it is an open space plan) so the smell lingers in the entire room.||Unbeknown to us was mould festering throughout the room, most notably in the wooden bathtub (mind you, the wood is also untreated) and the shower floors and shower head. Mould was also identified on the walls next to the bed and dark coloured stains were identified on the mattress cover.|Based on previous reviews, it appears that the condition of the rooms in Hotel Pimavera within the last year or so have worsened and the owner of the hotel refuses to acknowledge these issues or take accountability and resolve them.||Shortly after unravelling the abovementioned issues and noting how much of a health hazard it was with the reception staff (who seemed apologetic and shocked after viewing the photographic evidence), we merely requested to be placed into another room in the interim. We were told that unfortunately this could not be done until 10am the following morning due to there being no availability. The staff also suggested that cleaning be carried out in the morning, however we told them this was simply unacceptable.||We then requested to be reimbursed for the cost of the hotel on the basis that we were not aware of the true, poorly maintained condition of the rooms which posed a significant health hazard. The reception staff advised us that we would need to seek reimbursement through booking.com as we booked through them.||We immediately reported the issue via the booking.com website and our request to waive the cancellation fee/reimbursement was immediately rejected by the owner of the hotel on the basis of “simple change of mind” and we were told that “there is no problem with the room” – this couldn’t be further from the truth as we explained to the owner the reasoning was due to the poor condition of the room and it being a health hazard. We even supplied photographs as evidence of this.||Soon thereafter we checked out of Hotel Pimavera as we simply could not risk our health staying for as long as we had intended. We then received information anonymously advising that the owner of Hotel Pimavera frequently changes the name of the hotel/business after receiving enough bad reviews. This is a HUGE red flag and we urge anyone and everyone to reconsider staying here, as well as warning others/locals.||We endeavour to report Hotel Pimavera to the tourism board to ensure as far as reasonably possible the owner is held accountable for the issues that we and others...

My stay at this hotel raised serious concerns about both hygiene and guest safety, leading me to check out early — after only 3 nights out of the 5 I originally booked. I left without any refund for the remaining nights, simply because I no longer felt comfortable or safe staying there.

On the third day, I returned to my room around 6:45 PM after being out since 2:20 PM, only to find that no housekeeping had been done — the trash hadn’t been emptied, no towels were provided, and the bathroom smelled strongly of sewage, which had been an ongoing issue. Despite the hotel’s listing on Agoda clearly stating “daily disinfection of all rooms,” the staff insisted that it was my responsibility to request cleaning in advance because theft by housekeeping staff happens, which I was never told during check-in.

Even more frustrating, the room was cleaned the day before without any request, clearly contradicting their explanation. When I raised this inconsistency, the heavy-set female front desk staff member offered no apology, took no responsibility, and instead blamed me.

I told her that shifting the blame to the guest — without a simple apology — was unacceptable. At this point, she raised her voice, repeatedly interrupted me, and insisted they “follow the manual.” When I calmly asked her not to raise her voice, she challenged me aggressively, asking “Then what do you want?” I replied that I expected a sincere apology — and was instead met with mockery: “Sooorry~ dear guest,” she sneered sarcastically before abruptly closing my room door and walking away.

The combination of unsanitary conditions, a strong sewer odor, and a hostile, unprofessional staff response made me feel not just disrespected, but unsafe. I chose to forfeit the rest of my reservation and leave early, because staying any longer was simply not an option. Yes, a waste of money, but what other choice did I have?

If you care about cleanliness, safety, and basic respect, I strongly advise...

The location is good near the beach but the view is not good. Because we came early so we waited in the lobby because the staff said if we want to check in early we have to pay $10per hr, when the time was up the staff said the room was ready for us, then when we got to the room was a mess and the cleaning lady said it wasn't ready yet, the staff came and she didn't even say sorry, she said the cleaner just wanted to make sure everything is perfect but in reality they hadn't made the bed but it was fine so we were happy to wait, when we got to the room we took off our shoes the floor seemed to have been heated very hot and we couldn't turn it off, we thought it was ok as long as the AC on but during our stay that failed, it was also very noisy. There were only 3 hand towels not bath towels in the bathroom, and during our stay the AC failed causing the room to get boiling hot 🥵 asked the staff and she was lovely she offered a fan so then we got a fan in the room Lol, breakfast was below standard just boiled eggs, 2 minute noodles, bread and cereal and no tea which I understand is probably not a thing in Korea. All I can say the price is not cheap but we felt like staying in...