Capace — Hotel in Seoul

The rooms were smaller than pictured, and was not well maintained. The walls had many stains, and the sheets were stained and dusty as well. The amenities were old and run down - the phone was sticky, the cupboards had a lot of dust, and the electrical sockets were not working. From what I've seen in some other reviews online, it used to be an old love hotel revamped as a hotel for tourists, so the shower situation was very exposed and NOT SUITABLE FOR FAMILY travelling together because the entire bathtub and shower can be seen by whoever is lying on the bed. I will not recommend it to people who are clean and tidy, because it feels like a dormitory or motel, and not a hotel.

There was a sign in the elevator stating that people who are underaged or are using this hotel for other "activities" would be fined, so I suppose it was a telling sign too. However, the staff were very friendly and prompt in their service, greeting guests daily and even assisting with food delivery for any late night cravings. They provided an extension cord for our spoilt power point, but it was still not an ideal situation.

Location wise, yes, it is part of Gangnam however not central. The hotel is tucked away in a very quiet corner far from the main district, in a smaller alley.

I really want to know who are the people writing such glowing reviews because the stay has been quite stuffy and uncomfortable, and we were told there were no rooms to upgrade to even if we wanted to pay - when some reviews shared they got free upgrades. I feel itchy just thinking about the bed.

It seems that they provide better service to foreigners in order to get higher reviews, as most of the bad reviews are from Koreans. Because a Korean friend accompanied us and helped us with the check-in, it seems that we got a bad room. So, I will say that there is a bias...

Just loved the overall experience this hotel has to offer. The staff is extremely helpful and kind, the hospitality is just amazing, i was earlier looking to book room in Intercontinental as i had to attend a conference there. but due to some issue i couldn't book and last minute the hotel was sold out so i booked this hotel as it was nearby to Intercontinental. But it was such a wonderful experience and it has changed my perception that the stars of a hotel don't matter but the warmth and the helpful nature of the staff does. They booked cabs for us when needed and any other request we made were fulfilled immediately without any hesitation and a smile on their face. If anyone is visiting Seoul they can definitely try this hotel as it would save you a lot of money on your trip plus the service will leave...

What was supposed to be a nice relaxing get away was quite the opposite. This is by far one of the worst hotel experiences I’ve had in Korea. I’ve stayed at over 30+ hotels here. The room is beautiful and the bathroom is nice and that’s about it.

I didn’t arrive until a Saturday and they had already tried to charge my card 7 days prior. I told them to please stop. Wednesday, 3 days later they try again. I said I would be paying in person. They said they would stop. Saturday 3:30pm comes and I am in the taxi and they tried to charge my card a THIRD time! I am literally on the way to the hotel and they are trying to charge my card. After asking 3 times to please stop. This caused my bank to freeze my card and I had to call an explain. I AM PAYING IN PERSON.

Not only that but I didn’t even get a simple hello when I walked into the lobby. Very cold greeting. No apologies. A man came and helped with my air con and because my body was so stressed and heated from them causing my bank account to freeze.

I was looking forward to a nice morning to sleep in I am awakened by banging and rolling for two hours from the cleaning crew at 9am. Loud screaming in the hallways from the employees at 930am.

To top it off when I checked out I didn’t receive a single “thank you” or “how was your night?” Nothing. Not even a goodbye

This is the most unprofessional hotel I’ve stayed in Korea and I won’t be returning.

편안히 쉴 수 있을 거라고 생각되었던 것은 정반대였다. 이것은 내가 한국에서 경험한 최악의 호텔 중 하나이다. 나는 여기서 30개 이상의 호텔에 묵었다.

저는 토요일까지 도착하지 않았고 그들은 이미 7일 전에 제 카드를 충전하려고 했습니다. 나는 그들에게 제발 그만하라고 말했다. 3일뒤에 그들은 다시 시도한다. 직접 지불하겠다고 했어요. 그들은 멈추겠다고 말했다. 토요일 오후 3시 30분에 도착하고 나는 택시에 타고 있고 그들은 내 카드를 충전하려고 했다. 나는 말 그대로 호텔로 가는 길인데 그들은 내 카드를 충전하려고 한다. 3번이나 부탁한 후에 그만하세요. 이로 인해 은행이 제 카드를 동결하게 되었고, 저는 설명을 해야 했습니다.

그것뿐만 아니라 나는 로비 안으로 들어갔을 때 간단한 인사조차 받지 못했다. 매우 차가운 인사. 사과하지 마세요. 한 남자가 와서 내 에어콘을 도와줬는데, 내 몸이 너무 스트레스를 받고 열이 나서 은행 계좌가 동결되었기 때문이다.

나는 9시 청소부로부터 두 시간 동안 쿵쾅거리며 잠에서 깨는 좋은 아침을 기대하고 있었다. 오전 9시 30분에 직원들로부터 복도에서 소리지르는 소리.

게다가 내가 체크아웃을 했을 때 나는 "고마워"나 "어 night니?"를 하나도 받지 못했다. 아무 것도 없어요. 작별 인사도 하지 않고

이 호텔은 내가 한국에 머물렀던 가장 전문적이지 않은 호텔이며 나는...