The Ocean Resort — Hotel in Yeosu-si

We had a group of about 200 people and utilized the Grand Ballroom for a banquet. The staff provided excellent service throughout. The hotel was recently constructed and very clean. Its staff had even decorated the lobby for the holiday. My 12th floor room had a great view of the bay. There were both 110v and 220v outlets right above the desk. The room was equipped with a hot water pot, cups, mini-fridge, hair dryer, and free WiFi. It also had 2 closets, one with 6 hangers. The bathroom was equipped with a 220v outlet, heated Novita toilet seat, 2 large bath towels, as well as 2 smaller ones. As the hotel sits atop a hill, facing the bay, the restaurant has a great view of the bay, as well as many of the rooms. The food was delicious in both our banquet and the restaurant, which offers both Western and Korean cuisine. For the bride and groom to be, reservations for weddings are available at the hotel.||||There is a large, luxurious sauna located at the nearby Condo building, along with shopping, eateries, and a family water park (no beaches in this area). The hotel has a golf course just 15 minutes away. There are many small shops and coffee shops right down the hill. Several points of interest are within 20 to 60 minutes of the hotel. For conferences and business people, there is a business center on the first floor with 2 computers , a printer/copier, and halls which have a stage and seating capacity (Grand Ballroom 700-1200, Emerald Hall 200-300). The Condo building has additional halls and...

We checked into the hotel and the first thing we noticed in our room was a dead bee. When we told the hotel, they told us simply that they would clean it without bothering to apologize. While we were waiting for them to come clean the room, we found a family of mosquitos perched on the wall behind one of the beds. At that point, we were so fed up that we insisted to switch rooms. The room we were given after this smelled entirely of cigarettes and clearly had not been cleaned. We thought that we were the only ones complaining, but when we walked into the hall, we found two other hotel guests complaining: 1. of bugs and 2. of cigarette odors, the same problems we had. ||||We thought that the third room would be the charm, but when we got there we only ran into more problems. First there were bug stains on the ceiling, holes in the bedsheets, and no wifi (which they guaranteed would be available for all rooms). When I went into the bathroom to take a shower, there were three amenities available: a combined body wash/shampoo/conditioner gel, a comb, and a bar of soap. As I stepped into the bathtub to switch the faucet into the shower nozzel, the knob I pulled broke off. I was shocked. ||||PS The hotel is also very far from everything.||||Bottom line:...

We stayed in the Hotel at the Ocean Resort on 9 Nov (Sat) in room 1003. We had a choked toilet bowl at 9.50pm, called the front desk to get help from housekeeping. Without the ability to communicate properly in English to the Korean speaking staff, we hoped for the best... At 10pm, A young gentleman from housekeeping came and took a look at the situation. He told us in Korean and hand signals to give him 10 mins. He came back exactly 10 mins later with a toilet bowl hand pump, pumped it three times and cleared the choke. He flushed it twice to check that it’s all working well, and asked if there is anything else that we needed his help. We said thank you to him and he gave us a 90 degree bow before he left.||||This short but swift response from housekeeping to resolve the problem at hand promptly is an excellent demonstration of the positive service standard that we experienced. A pity that we did not manage to take down the name of this staff, but would like to give compliments to him and congratulate the management of the hotel for having such a wonderful employee who took his work seriously and did it well.||||Thanks for the positive experience in staying in the hotel at The...