Hotel Clarion — Hotel in Sri Lanka

I am not really sure where to start on this review. I could write pages and pages for you but all I am recommending is that you do not book the Hotel Clarion and if you have, cancel it. The last time I stayed here in August 2018, I was assured by the management that the whole hotel was going to be refurbished, I supposed they say this thinking that you are not going to return. I borrower a hairdryer from the hotel and it did not fit any of the sockets in the first room. I stayed here for three nights just before Christmas, and I moved rooms three times. For ease, I am just going to list the issues that I had. The sad part about all of this is that, on the whole, the staff were courteous and as helpful as they could be, but the lack of investment and application of health and safety issues had to be seen to be believed. They - whoever was in charge - basically did not bother to address severe problems or the overwhelming number of complaints that I made on a regular basis.||||THIS IS NOT A FINITE LIST:||First room - no hot water, loo did not function, bath towels were frayed on all edges, no hand towels, toiletries were 'second hand plastic bottles and refilled', wardrobes and shelving were grimy and dusty, toilet seat was broken, tap on wash basin was not fixed to the wash basin, mould in living area, mould in bathroom area, electric wires were visible, pedal bin in bathroom area rusty and pedal half broken .... and so the list goes on. Down for breakfast - sausages in bain marie were luke warm & were not hot, flies over fruit and bread (these were casually whooshed away by the staff as they could not see what I was worried about), dining room area carpet was filthy and desperately needed a hoover and a steam clean - & wait for it - bugs (I was reliably informed by a waiter that these were not bugs but ants!!) crawling across the table.||||Second room - wardrobes etc grimy, but carried on unpacking, did not have time to settle because - wait for it - when I took out the plug to the hairdryer, the whole electrical socket fell out exposing wires etc. One man arrived with a small screwdriver and he assured me that it was 'no good' - he called another man who arrived with a larger screwdriver who also assured me that it was 'no good' and that there was a risk of fire. Yes - FIRE.||||Third room - I was then moved again to their luxury room which had a huge damp patch in the hallway, exposed wires, a filthy fridge, grimy shelving in the wardrobes, damage to bottom of bath area and mould on the shower curtain & the drains smelt. Despite my use of mosquito protection, I woke up the following morning with three bites on my face, one on my wrist and one on my ankle. At breakfast I moved tables three times (they had changed the tablecloths) because of the ants. It was a Sunday and there were only four people staying in the hotel, so very little breakfast was provided - a plate of food was brought over, which I rejected. I ordered a cheese omelette which arrived chocolate brown on the outside and raw on the inside - I sent that back as well. So for two days running I had toast, butter (which was luckily in sealed portions) and my own Marmite sachets.||||I think you have probably read enough now but it is sufficient to say that the agent who booked my entire trip has been advised in writing.||||The lighting everywhere was very dark, money saving again. Also, this hotel hosted a lot of parties and weddings so the noise levels were horrendous.||||I had a meeting with an under manager (?) the day before I left, and he said he was unaware of many of the issues I had raised. I said that someone in an official capacity within the Health and Safety environment needed to be on their case.||||To arrive from a trip across the world at about 5am local time and find myself in the state of the first room, needed to be seen to...

Reply for the Owner's response------------------------------------ Thank you for your prompt response. I believe you have misunderstood what I have tried to say. I have given the updated menu card which I most preferred to the manager. Then I asked price of that plate from the manager. I knew price should change with our own preferences. Problem was I tried so many times to get the new price of the plate. But after trying weeks I decided to give up and align with the menu card of the package. Because he wasn’t able to provide the new price and I haven’t time to contact manger everyday regarding this. I requested the DJ’s contact number week before the wedding date. I have no doubt about DJ’s talent or his professionalism. I tried to emphasize manager wasn’t aware that DJ is not available on that wedding day. He got to know that from me after I contacted the DJ. If I didn’t make manger aware on this unavailability of the DJ how I can trust he’ll make an alternative for that event. I’ll take half from this to my account as well. But he remembered to say 2 weeks before the wedding date come and settle the rest of the hotel cost. But he forgot to tell arrange this document on or before the wedding day. Only he remembered it just before the wedding date. 10th of April is the date my function held at your location. Now almost 3 weeks has passed and i collected money today (2nd April). If your company takes 3 weeks to refund the balance it’s better to modify your event agreement by mentioning 3 weeks will take to refund the balance. (not 2 weeks). Otherwise clients will confuse. I should thanks to google giving this kind of opportunity to express real customer experiences to the society. If hotel needs to get more than 3 stars this reviews should be very...

Brindsley Gregory ||Brindsley@icloud.com ||||17th Feb , 21 . 0139HRS ||||||Hotel Clarion||Kelaniya Tourist Hotels (Pvt.) Ltd.||103, Kandy Road, Kiribathgoda,||Sri Lanka.||www.clarionlk.com||||||Dear Sir or Madam ||||||Concerning my Stay- 16th to 17th feb ,21 ||Room No. 307 ||||On the 16th of Feb we checked in to room No. 307 , we found that the room was very spacious and affordable with a nice view of the pool ||||Unfortunately I write because I am very disappointed on the following ||||• Beds in the room are very uncomfortable, looking at foot board and the side boards , it looks very ugly and bed linen looks outdated. ||||•Bathroom was not cleaned properly and looked old , the waking shower is very slippery and was clogged constantly which resulted to a mini flood, ||||•It was disappointing to hear that the pool closes at 1800 Hrs to open back on the following day at 0900 Hrs , time can be extended ( my opinion) ||||•The sliding windows was broken which lead to not being able to close leaving a gap which resulted in a large number of mosquitoes creeping in to the room ,||||Sleeping was not an option , perhaps mosquitoes was a result of the surroundings . ||||To resolve the problem , I humbly suggest ||||Shower - install proper floor tiling for the bathroom which makes it non slippery or grab bars to be installed at lest ||||Beads - I have uploaded an image it looks very indecent and not uncomfortable. ||||Sliding glass - Please make sure looks work properly or completely sealing them + check room prior to guest arrival , mosquito crisis was terrible and propose for mosquito fogging service , ||||||I look forward for your reply and resolutions to my problems , please contact me using the information above via email ||||Yours sincerely...