Hotel Intrendy — Hotel in New Taipei

I'm currently staying here for a month and I've been enjoying my stay so far. I was able to negotiate a great rate with breakfast directly with the hotel for my extended stay and they were very easy to work with and very communicative. There wasn't a language barrier working with them via email.||When I arrived, I had been upgraded to a deluxe room for my stay. The room is large with a huge bed, plenty of US style power outlets, a work space, shelves to hold different things and a large spacious bathroom with a huge soaker tub, shower and toilet with bidet. The bed is not too soft, not too firm with big pillows and good linens. The towels in the bathroom seem a little worn and thin and could use an update. You can easily lower a curtain for more privacy in the bathroom if you aren't an exhibitionist. Each floor has its own router and the internet has been fast (50MB/40MB) and reliable which is necessary as I work at night for my company in the US.||Breakfast is offered daily from 6am-10am. There's always fruit, rice porridge, miso soup, steamed buns and salad. The hot options change daily. When I first arrived they only offered tea eggs my first 3 days. When I asked management about it they told me it was an oversight and the next day there were scrambled eggs and more on the buffet. ||Customer service here is great. The front desk is very helpful. They helped me order delivery and are quick with every request. Most of the staff have a moderate to good English proficiency and I speak some Mandarin so communicating is easy enough. ||The location is a bit far from things, about a 10 minutes walk or more to most restaurants and shopping. For me it's perfect as my grandparent's house is only a few blocks away and the airport line station is only 2-3 blocks away. ||If you want to be in the middle of the hustle and bustle of the city this may not be the right place for you but it's...

Not sure why my 2nd time stay in this hotel because horrible.||||1) Check in, ||my booking was not found by this “ receptionist” ||And instead my booking name by wrong. Ever i given my passport they can’t find it.||Till i have to provide my booking nos on App.||||2) My room was assign on level 11, but when this “receptionist” keep tell me my room at level 12. I ask why is it level 12 when the card key envelope stated level 11||Her whole face change , and become unfriendly. Her reply, yah its on level 11. ||||Through out my stay, i can see her unfriendly face towards me. Or maybe she is always has that look. But i doubt so.||||Because this is only a night stay this time. ||All i want is a good rest. The room is all good. And nice.||But not the quiet room i need, which just beside the lift lobby. ||||3) Breakfast, i know optionof food is not the best but acceptable. But that day restaurant staff seen stress. ||And i have a trolley suitcase 16” size , i was not allow to bring in to the restaurant. And have to put outside the restaurant which i had all my important stuff and document in it. I dont think it is going to be a block anyone. But i was not given an option on this.||||Hotel intrendy, i had a great stay on my last stay, which u guy prepare breakfast for my early flight out.||But this time my flight was late night out. A late check out option is not possible , and leaving my pacel in the hotel To pick up later in the evening does not seen welcome when i collecting it.||||What happen to the first good stay i had? Is it your staff or now you had become for arrogant and you do not need a one night stay customer.. ||||Will seriously think again to stay...

This was just an average hotel. Pros: Nice size room and bathroom with separate toilet. Room was away from the elevator, so quiet. No closet, but I prefer the bigger room and no closet. Hotel location is just OK. It is close to the metro station, so easy enough to get to/from the airport (40 min ride and walk), and 20 min ride to downtown Taipei. This station is on the commuter (blue) train and not express train from the airport. If I've known that part, I would have looked for a hotel that is on the purple express line stop. Cons: Checked in at 2:30pm and the room was not ready stating 3pm check in but don't know when it will be ready. OK, I travel all over the world and understand that, but if you are not ready at 2:30pm and don't know when it will be, that's just not professional. After pressuring them that we traveled a long way with 2 kids and are tired, they finally "found" a room. The hotel did not look busy at all. Bed is hard and pillows terrible. Breakfast buffet was possible the worst I've had in 45+ countries. There are decent choices, but the quality of food...