There is no heat in the rooms. We asked front desk and they said they could not help us. The thermostat said 21 degrees but it was more like 18. I went to play foosball in the ‘lounge’ with my daughter but there was no ball. We were about to give up but went to the front desk to inquire. Yes, there is a ball but if you play for more than 30 minutes you need to pay nt$100. I asked why there was no sign telling customers that a ball was available and was informed that there used to be a sign when they first opened. The clerk stated that people that want to play all come to the front desk. I asked how he would know how many people don’t bother to go downstairs to ask but he insisted that everyone that wants to play goes to the front desk. When we returned to the lounge with the ball was when we realized that fully half of the players on one team were missing- no goalie, no defenders, and missing one midfielder. Regardless, we played for longer than the allotted 30 minutes. I decided that since they were charging me $nt100 for the foosball I would keep it. A few minutes later the front desk frantically called my room asking about the ball. The same guy that was going to charge me was explaining that they only had one ball and would forego the charge if I returned it. I asked if he knew that half of one team was missing and he said they were broken the day before-4 of them! Yet he made no mention when he ’rented’ me the ball. Not big, terrible problems. Not safety related or anything but the bs with the front desk guy really...
Read moreThis felt like a premium tier hotel with great rooms. We were so tired from our day of exploring. We needed to … “Just sleep,” teehehehe 🤪
All jokes aside we really enjoyed our stay here. Our rooms were so cozy and very stylish. There’s ample parking. At the lobby our check in staff was very helpful and friendly.
As we lugged our heavy luggage’s to our rooms and opened the door we were pleasantly surprised by how they looked. Definitely a step up 😀. When converted to Canadian dollars it’s $100 that night for 2 double beds. That $50 per person. Great value. The couch is huge too. The sparkling tea in the cold fridge has a different taste than other teas. I love it.
In the morning you can go downstairs and help yourself to coffee in the lobby by the mini mart. The coffee station is free from what I was told. Excellent coffee too.
This hotel brand is now one of my favourites to stay at now. I can’t wait to see how the other locations feel like. But for now I thoroughly enjoyed this one. I had amazing rest...
Read moreNice looking hotel with a modern feel. The room was clean and well presented. OK the bad stuff. As a vegetarean in Taiwan you would expect to get some decent service. Service here was poor. Evening meal was handled by one server who dealt with takeaways and table orders which we didn't get all our meal and and so.e of us had their meal and finished before we got ours.|Morning breakfast. You have an hour at 8am rush hour too many people scrabling to get food in a small area. Well set out and nice looking but staff were rushed and food was cold. Bread was all gone by the time we arrived and replenished 30 minutes later. Foods cross contaminated due lots of famillies trying desperately to get in quick. Juice was too diluted for me and drinks ran out quick. Young staff pressed to prepare for all guests made situation worse as curacy to second place. Overall disappointing meal service both evening...
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