Glacier Hotel — Hotel in Khon Kaen Province

Stayed May 9-12th. I am unable to say much positive about my experience. Unsure who gave 4-stars but barely 2 stars in my opinion. Arrived after a long flight, greeted in a poor manner by desk staff. They seemed to lack training on customer service other than the new employee who did smile at me and tried to greet me but was new and unsure how to assist me at check-in since I arrived an hour early and they sent me away until 2:00 PM. The room was a nice size but had not been updated since the 1990s. The air quality was poor, not sure if the filter was just old or what but I could hardly breathe. I had to open a small window to get fresh air. On arrival, the entrance had a green moat since no one cleaned it. The swimming pool was not usable with slimy green water. Looks nothing like the website photos. Great job by the marketing team on the photos, the place looks great on the web. The complimentary breakfast buffet was a nice touch to the stay but the food was not hot and ....the café manager made me a powered egg omelet when I did not watch him. He had a basket of real eggs at the station which I assumed he used but found out he did not when I took a bite and realized it was some powdered egg mix. They do not change your sheets and say it is an "eco-friendly" hotel with a room sign. They will make your bed with the request. They encourage you to reuse your dirty towels by hanging them but will change if you leave them on the floor. I call this lazy if a “4 Star,” not eco anything. The shower in the tub has a 2-foot cord so you cannot stand up to take a shower. The cord reaches your waist only. You must squat to your knees if you wash your upper body or head. I have never seen anything like it unless you are camping outdoors. The step down from the shower/tub is 2 feet and you will fall if not careful. They offer little cube sheets for toilet paper, do not expect to use paper to clean after the toilet. The safe is tiny so do not expect to put your laptop in it. They offer two hangers for your clothes? The sitting chair is a 1990s single-seat style you sit on at a convention. The room looked and felt horrible. The carpet was dreadful and moldy. I would never take a family to this hotel. It is my opinion someone is sleeping on the job or the owner does not care rather than trying to make this hotel a decent place to stay. Maybe it was better in the ’90s but today it is a horrible place and someone should go back to Hotel Management School or ownership should pay a few dollars to a handyman to paint and clean up the place. My advice, go to one of the other two large hotels down the street by the marketplace and skip this one, this place will disappoint. NO excuses or “we will try to improve” can be offered by management if they even monitor customer feedback or care, my stay and memory is dreadful and cannot...

Upon arriving to the glacier we quickly understood that the standard of the hotel is in poor condition. You do not get what you see in the pictures here. Pictures are either taken when the hotel was new, or they have edited and photoshopped the pictures to look nice than it is. Because when we arrived we were taken a bit by surprise that the estetics/conditions in and around the hotel is poor. Its definetly showing its age and needs a serious "facelift" both inside and outside. This hotel is in need of repairs. And they seriously need to get some propper and professional craftsmen to do the different things that needs to be done. This is based on seeing different "repairs" in and around the hotel, and also in the room we got. Alot of it is just very poorly done. In fact, the people who has done many of these repairs has completely failed in doing so. For instance: If you have tiles that has broken or become detatched, You dont glue tiles that needes to be replaced back into place with white silicone. Especially not in the shower! Firstly, its never going to hold for long. Secondly, it just sticks out like a sore thumb. It just looks so unprofessional and careless. Thirdly, in our room, the premium room, they have a bathtub and a shower. But this shower has been made/placed on completely horisontaly straight floor. Which in its turn makes the water just pool out on the ENTIRE floor. There are no rubber seals down along side the shower door, or on the bottom of the shower door. There isnt even any endge or nothing on the floor to stop the water from flooding your entire bathroom. And dont get me started on the pool. The water is green. Not blue like in the pictures. It just looks really old and bad and its tiny. During our stay no one was using the pool and I understand it. Staff are polite and working hard. But this hotel needs a...

A few weeks ago I went to Khon Kaen to visit and did some shopping at Khon Kaen Central Plaza. I stayed at the Glacier Hotel with my family including a two year old boy. I bought a woodem tuk-tuk from Central Department Store as a gift for the boy and gave him to play with him while staying at Glacier. While bell service came to fetch our luggage as we were checking out, we forgot the wooden tuk-tuk that the boy was playing on the floor of the room that we stayed on the ninth floor. We left the hotel without noticing that we missed our wooden tuk-tuk. Checking out was long, waiting for the maid service to check out what we used in our room. In spite of that long wait the maid did not report about our toy, which must be very visible on the room floor. Upon arrival at our next destination the boy asked for his toy; that when we remembered that we didn't collect his toy from the floor. We called the Glacier reception who said she would check but she never called back. I called several times to no avail. I called the management who said he would investigate and call me back. He never did until I initiated the call. I called room service who responded that she did not see any toy on the floor. I am glad that I did not forget more valuable thing at that hotel. I will never visit or stay at the Glacier Hotel, Khon Kaen again. I had stayed at Pullman there and had forgotten things there too; they called me before I was too far out of town to come back and collect my forgotten item.

A traveller who goes to Isan often to do religious merit (tamboon) and give donation to old temples...