MM Hill — Hotel in Ko Samui

I don’t believe in leaving negative reviews after Covid cause businesses are suffering, but people need to stay away from this hotel. It was a total nightmare and ruined our trip.

We nicely asked the male owner for a higher room away from the road, where he started yelling at us. He first, couldn’t locate our booking after 10 minutes even after I showed him on my phone through my Agoda app and emails. He didn’t want to help and was rude to my Thai girlfriend and me. A cleaner lady heard him yelling and said he is always like this in Thai and nicely got a key for a higher room away from the road. I’ve never experienced this before and was utterly shocked by his behaviour. If you log onto Tripadvisor and look at the 1 star reviews, it’s a common problem with the male owner at this hotel where some reviews say the owners like to get drunk at times. I’m not the only person being yelled at when I ask for something nicely.

The room was average where the air conditioner was weak. It took a good hour to cool down the room. I couldn’t go to the toilet cause the toilet paper holder was in the way in a small tight corner. No toilet paper was in the room, so I had to go to a restaurant down the road to use the toilet. I have an average body size for a Westerner. It’s 2022, and you would think the internet would be fast everywhere, but it was only 5mb speed which dropped out all the time and was very slow, like dial-up. I’ve stayed at many hotels around Ko Samui over the years, and the internet is always great. I had full bars of Wifi strength where the hotel was very quiet, but the internet was very poor and unusable even at 3am. I had to spend money for an internet plan on my phone and set up a hotspot. The room was never clean, even after putting a sign on the door to clean it in the morning.

When it was time to check out after 2 regretful days where haven’t spoken to the owner since checking in, I asked for a taxi nicely where he refused to call one. He told us to go walk down the road and find one.

The whole experience was a total nightmare that ruined our holiday, which no one should experience when they...

I don’t believe in leaving negative reviews, but people need to STAY AWAY from this hotel. It was a total nightmare and ruined our trip! ||||We nicely asked the male owner for a higher room away from the road, where he started yelling at us. He first, couldn’t locate our booking after 10 minutes even after I showed him on my phone through my Agoda app and emails. He didn’t want to help and was rude to my Thai girlfriend and me. A cleaner lady heard him yelling and said he is always like this in Thai and nicely got a key for a higher room away from the road. I’ve never experienced this before and was utterly shocked by his behaviour. If you log onto Tripadvisor and look at the 1 star reviews, it’s a common problem with the male owner at this hotel where some reviews say the owners like to get drunk at times. I’m not the only person being yelled at when I ask for something nicely. ||||The room was average where the air conditioner was weak. It took a good hour to cool down the room. I couldn’t go to the toilet cause the toilet paper holder was in the way in a small tight corner. No toilet paper was in the room, so I had to go to a restaurant down the road to use the toilet. I have an average body size for a Westerner. It’s 2022, and you would think the internet would be fast everywhere, but it was only 5MB speed which dropped out all the time and was very slow, like dial-up. I’ve stayed at many hotels around Ko Samui over the years, and the internet is always great. I had full bars of Wifi strength where the hotel was very quiet, but the internet was very poor and unusable even at 3am. I had to spend 400 baht for an internet plan on my phone and set up a hotspot. The room was never clean, even after putting a sign on the door to clean it in the morning. When it was time to check out after 2 regretful days where haven’t spoken to the owner since checking in, I asked for a taxi nicely where he refused to call one. He told us to go walk down the road and find one. ||||The whole experience was a total nightmare that ruined our holiday, which no one should experience when they...

TERRIBLE EXPERIENCE IN THIS HOTEL

The room was average and the bathroom was all wet and slippery and there was no shower gel. Most of the sockets didn’t work. WiFi didn’t work at all. We always had to use our data. The toilet didn’t flush properly and got clogged immediately, with the water almost coming out. We had to have it “fixed” at night and the next morning was clogged again. We asked for a motorbike to rent and we were told a price, which was changed (higher) when we actually rented it. They kept talking between them in front of us pretending the first price we were told was a mistake. But we are not fool. we asked for recommendations on beaches or the sunset side of the island and they could never answer our questions or give advice. We are talking about tourist stuff here and I think that’s kind of the basic knowledge you would expect from a hotel reception. we went to the breakfast room at 7:30 and they said breakfast started at 8. (?? What about old people who wake up at 5 and want to eat?) I said that we had paid for it so they eventually made us breakfast, which was horrible. we were leaving at 5am and asked for a taxi, there was just the cleaning lady who didn’t speak a word of English so we had to communicate through google translate but still hard to understand. The other reception lady came and we made pretty clear that we were in a hurry. She said the taxi was on the way. We had to wait 20 mins and when it finally arrived that’s when they informed us we had to pay them. I got furious, cause they could and should have told us during the 20 mins we had to wait rather than talking between them. They also took all the time to give us the change.

TERRIBLE CUSTOMER SERVICE, I wouldn’t recommend this...