Prima House Pattaya — Hotel in Pattaya City

The thing I love most about this little hotel is the reception hall. A costant breeze from the sea, always make sure the room is fresh, cozy and welcoming.||The rooms are a little austere, but I was looking for something simple, so it was welcomed. Towels, paper towels and even a rug towel for when you get out of shower are included, so it’s nice.||On the downside I must note that my room on the base floor, was suffering from a very unpleasant sewer smell when turning on the bathroom light, which also activates the air fan, which I suspect is the culprit for sucking the bad small from the bathroom’s holes (shower and sink I noticed it’s where the smell comes from).||The air conditioning filter also felt a bit old and lumpy, filling the room with a not so pleasant moisty smelling. The materass was on the hard side, the pillow on the shallow one, but I had a good sleep after all.||During my stay the pool was closed due to pandemic rules they told me. 300 bath for key deposit were asked at my check-in.|Staff is nice and welcoming, attentive to the guest needs.||All in all a fair experience...

The room and blanket were very dirty. The blanket had black stains, but the staff insisted that we were the ones who made it dirty and charged us a cleaning fee. At first, they said they had taken photos after cleaning the room, but when we asked to see them, they couldn’t provide any proof. We ended up paying the blanket cleaning fee and checked out immediately after staying only a few hours.

** For anyone booking via Trip.com: please note that the staff said they cannot see all the requests made through the platform. If you have special requests, you need to tell the staff directly.

For example, I requested not to have a corner room, but we were still given one. My partner checked in and didn’t know about the request, so nothing was done. The staff did not admit that it was the hotel’s fault or a system issue, but instead blamed the customer for not repeating the request at the front desk.

That’s the end of my review. If you plan to stay in Pattaya, there are definitely better hotels. The staff and manager here were not...

The room and blanket were absolutely filthy. The blanket had disgusting black stains, yet the staff insisted that we were the ones who made the mess and forced us to pay a cleaning fee. They even claimed they had taken “proof photos” after cleaning, but when we asked to see them, nothing was provided. Completely unprofessional and unacceptable. We ended up paying the charge just to get out and checked out within only a few hours of arriving.

• Warning to anyone booking through Trip.com: * The staff here said they “cannot see” any special requests made through the platform. If you want something, you have to tell them directly—otherwise, they’ll just ignore it. I requested NOT to get a corner room, but they gave us exactly that. Since my partner checked in, he didn’t know and couldn’t argue. Instead of admitting their poor system, the staff shamelessly blamed the customer for not reminding them at the front desk.

This place is a joke. If you’re planning to stay in Pattaya, do yourself a favor and choose literally...