Avani+ Hua Hin Resort — Hotel in Phetchaburi Province

WORST EXPERIENCE AT THE AVANI SPA. Staffs LACK OF professionalism

1. They oversell the discount - Saying there’s 15% off for hotel guests but when we paid they said staff misunderstood… the END. They said sorry but they cannot even comp anything except 20% for a next massage or free steaming or body scanning… who would want to pay 2000 for a mediocre massage or get a steaming ?????? Like Just comp the surplus???

And she just sat there calling around asking whoever along the line she cannot do anything about it in a sad way. But not in a proactive and resolutive way.

2. we use thai gov coupon program which they promise to look after us to make sure we can use them (we stayed 2 nights = 2 coupons). We understand that we will get total 1000 discount - this is a message that the reception and bar staff both said to us. However, during payment there’s only 1 voucher for 500B. Which they just seem to lost on it and just having a cannot do anything about it attitude. They just blamed the gov. System and said nothing they can do about it.

3. FRUSTRATING PROCESS, the staff (all of them) keep asking us same questions - what is our room number again, what is our selected massage, what time that we wanted (ie. We said we want 60 min aroma massage & deep tissue around 2-3 pm - they asking us is it 1pm or the massage as 90 mins). Even when we making payment they switching staff and information DID NOT seem to flow. We have to repeat the same thing to a new person. THIS IS NOT ACCEPTABLEFOR 5- STAR HOTEL SERVICE.

4.) WELCOME STAFF HAS ZERO KNOWLEGDE on massage. While we wanted the aromatherapy/ deep tissue - they want to upsell us during appointment which we declined. Then when we showed up for the massage still want to upsell us again which to be honest uncomfortable. Don’t need to focus on upselling. If one time didn’t go through. Then just do what you’re supposed to do. Don’t focus just only upsell. The staff didn’t know deep tissue massage needs to pick the aroma oil as well 🤦🏻‍♀️. The massuer was asking her before we were about to massage and my boyfriend need to go back and sniff. Meanwhile she keep telling us that deep tissue massage would be painful but she didn’t know that it’s needs oil??? I was very dumbfounded by the lack of basic knowledge while I’m paying the premium price and in the name of avani+

5. Masseurs are okay but seems to not have an SOP on what they do here. They awkwardly hand us robes and stuff to change and left quietly. Or the tea at end of the massage the one cup is half full one is full… so like my boyfriend handed me the one that has more drink in it… it’s true awkward and not worth the premium price for this at all.

The front desk reception and waitress at BREZZA are extremely sweet and helpful. They are the stars of the avani + BUT the spa staffs are hurting the experience and makes it an unfortunate stay. HOW DO WE HAVE MORE ANGER AFTER SPA WHILE WE WENT FOR RELAXATION. We would like to say big thank you to the front desk ladywith braided hair. But she helped resolved this painful issue for us out in the most pleasant scenario for the resort and us. Will recommend the hotel. BUT DO NOT...

Title: An Unforgettable Escape: Avani Resort's Delightful Breakfast and Impeccable ServiceReview:I recently had the pleasure of spending a few days at the exquisite Avani Resort, and I must say, it was an experience that left me utterly enchanted. From the moment I stepped foot into the resort, I was greeted with warmth and genuine hospitality that set the tone for a remarkable stay.The service at Avani Resort was truly top-notch. The staff members were attentive, professional, and went above and beyond to ensure that every aspect of my visit was flawless. From the front desk to the restaurant staff and housekeeping, everyone was dedicated to making my stay as comfortable and enjoyable as possible. They were always ready to assist with any inquiries, provide recommendations for local attractions, and ensure that I had everything I needed.One of the highlights of my stay was the delightful breakfast offered at Avani Resort. Every morning, I was treated to a gastronomic delight that catered to a wide range of tastes and preferences. The breakfast buffet featured a generous spread of freshly baked pastries, a variety of cereals and grains, seasonal fruits, and an array of hot dishes. The chefs showcased their culinary expertise by incorporating local flavors and ingredients, creating a truly memorable dining experience.What impressed me the most about the breakfast at Avani Resort was the attention to detail and the emphasis on quality. The ingredients used were fresh and of the highest standard, and the presentation of each dish was exquisite. The staff members at the restaurant were always available to assist and ensure that guests were well taken care of.Beyond the breakfast experience, Avani Resort offered a plethora of amenities and activities to enhance my stay. The resort's beautiful grounds, lush gardens, and pristine beachfront provided a serene and picturesque backdrop. Whether I was lounging by the pool, indulging in a spa treatment, or participating in the resort's recreational activities, I felt rejuvenated and pampered.The accommodations at Avani Resort were equally impressive. My room was tastefully decorated, spacious, and equipped with modern amenities. The attention to detail was evident in every aspect of the room, from the comfortable bedding to the well-appointed bathroom. It truly felt like a home away from home.In conclusion, Avani Resort is a true gem that offers an unforgettable escape. The combination of impeccable service, delightful breakfast, and a range of amenities make it an ideal destination for those seeking relaxation and luxury. I wholeheartedly recommend Avani Resort to anyone looking for a remarkable getaway, and I am already eagerly planning my next visit to...

Disappointing Premium Stay at Avani+ Hua Hin

My wife and I visit Hua Hin every year, and this year we decided to try something and booked an expensive premium villa suite at the Avani+ Hua Hin expecting a peaceful and luxurious experience, but unfortunately, the stay fell far short of expectations.

The reception staff were unwelcoming and struggled with basic English. The "welcome drink" was a shot of frozen Fanta, which felt cheap for a premium hotel. Food quality was mediocre—street food or food court meals were better. Worse, we both fell ill with diarrhea after the first dinner.

The private pool was unclean, with too many leaves floating, and the public pool bean bags were dirty and muddy. Beddings had dead bugs, and the indoor slippers provided were obviously used, worn, and dirty—had to request replacements. The public pool bar towel rack was empty, and staff directed me to fetch a towel myself.

The hotel app, meant for requests, was unresponsive—it took a day to confirm a spa booking. The only bright spot was May, a staff member at the Executive Lounge, who was lovely, attentive, and polite.

The worst part was a wedding party that disrupted the entire stay. Prolonged noise, overcrowding, and loud music made it impossible to enjoy the peace I paid for. The hotel seemed understaffed, with most attention diverted to the wedding. A loud religious ceremony was broadcasted via PA, forcing guests to listen for 1-2 hours. Simple orders, like soda water, took 30+ minutes. Breakfast was chaotic, with wedding guests blocking food stations and chatting everywhere.

The hotel failed to notify guests about the wedding, which felt inconsiderate. For HK$1500+/US$200/Baht 5000+ per night (twice the standard rate), I expected better. The executive lounge service was also misleading—it only lasted one hour daily, with no prior information.

We were so disappointed that we checked out a day early, but no staff noticed or inquired.

Originally, I wanted to give a 2 to 2.5/5 rating, but my too-kind wife worried that the hotel management might blame the staff instead, so I settled on a 3/5.

Verdict: A poor experience for the price paid. The hotel needs to improve cleanliness, staff training, and guest communication. Avoid if you value hygiene,...