M Suite Butik Apart Hotel — Hotel in Bodrum

recently had a booking experience through Agoda for a two-night stay at the property. Initially, everything seemed promising, as I received a welcoming message from the property via the Agoda app. However, my excitement quickly turned into disappointment when I contacted the property directly on the day of travel to inform them about our check-in times. To my surprise, the property management informed me that they were unable to accommodate my booking because they did not have an available room of the type I had reserved. This situation led to several frustrating hours on an international call with Agoda customer service as I tried to resolve the issue. Eventually, after much back-and-forth, Agoda did the right thing by refunding me and offering a cash back compensation as a gesture of loyalty towards their customers. While I appreciated Agoda's efforts to rectify the situation, I couldn't help but reflect on the importance of honoring commitments in the hospitality industry. Hotels, restaurants, and other touristic establishments should take note and follow Agoda's example by respecting their customers and honoring their promises. Instances like these can make or break a customer's perception of a company, and showing genuine care for their patrons can foster loyalty and positive word-of-mouth. In conclusion, my experience with Agoda and the property management had its ups and downs. While the booking process was smooth initially, the inconvenience caused by the property's inability to fulfill my reservation was disheartening. Nonetheless, Agoda's eventual resolution and compensation demonstrated a commitment to customer satisfaction, setting an example that other establishments in the tourism industry should emulate to ensure a positive and trustworthy relationship with...

The suite has a good size, with a small kitchenette enough to prepare a coffee or even a small meal. The internet was most unreliable, I needed to hotspot so I could work (very crucial for me that internet doesn't freeze and drop out constantly). ||||Service needs to be requested, otherwise they don't come and tend to the rooms. That is nice if you stay for just a couple of days. Location - would depend on what you want to do. If you are a night owl, you'll love it here, it's a stone throw from the bars and shops. It gets noisy from around 9pm and well into the night. Not one, but two balconies! ||||I didn't ask for parking specifically, but it's not obvious where you can put a car (ask if you have this need!). I parked mine a 5-10 minute walk away from the hotel. ||||I had a gorgeous view over the harbor. ||Breakfast is...

I saw the reviews of this place and was expecting something great and it was NOT! Not clean, our room smelled of cigarettes, the sheets had hair in it, stains on furniture. There was this sky light on top of the bed that was under the road! So the cars would drive over us and the light would come in early in the morning and we can’t cover it. The staff however was very nice and tried to help change all my sheets, give me a spray for the room to mask the cigarette smell, put a piece of cardboard over the skylight from outside to block the light (it eventually flew away). The location was good, close to all the clubs and not too...