Ramada Plaza by Wyndham Izmir — Hotel in Konak

Pardon me as an American who stayed at many Wyndham hotels all around the world- this time, I must say that this is a disgrace to the Wyndham franchise. We stayed in room 1533. First evening the room was so cold, the guests can not adjust the temperature in the room themselves. Technical service needs to come up and do it for us. Then it gets too hot and then the tech man has to come and change the settings again. Not giving the guest control of the temperature in the room is annoying and we didn’t like having the tech support in our room over and over again. I ordered a chicken Caesar salad with a glass of red wine: €21 for this is extremely expensive compared to normal outside Izmir prices. They are ripping the guests off. They also make the guest pay for the food at the door. The server didn’t give the option of placing it on the room tab. The Caesar salad had a very long wavy woman’s hair inside of it. This made me sick to my stomach. I will never order food at this hotel again. They put mustard salad dressing on a ‘Caesar Salad’ plus an extra long human hair inside of it. I can not imagine how dirty that kitchen is. Truly sickening. The room in general is a nice corner room. The shower heads are both clogged with lime-scale so the shower pressure is low. The shower heads need to be cleaned. For the price this is not up to par with the other international ‘Ramada’ hotels I’ve stayed at. Not worth the cost since this hotel not not have the regular high standards that we expected from the...

Myself & my mother stayed here on 26th December & the 30th, 31st December as part of a package through Mono Clinic.

I firstly need to mention how rude the female receptionist was. Unprofessional, miserable & just rude.

Secondly I need to mention we visited Turkey for an operation & we’re discharged from the hospital on the 30th before we could travel home on the 1st Jan. upon exiting the lift on Level 1 where our twin bedroom was we realised that there was a number of rooms on the same floor that had signs on the door and they were isolating because they had Covid. We found this absolutely disgusting. The hotel did not inform us that we had guests on the same floor with Covid which could put us at risk after our surgery & also if we tested positive with Covid because of the hotels dis- negligence and lack of commenceny we would not of been able to fly back to the UK on the 1st Jan it would of been the hotels fault.

Guests with postive Covid result should be allocated 1 level of the hotel not mixed with guests that do not have the virus.

Shocking, poor and disgusting.

I will attached photos shortly.

Positives - -comfortable bed -Good location -easy functioning safe

Negatives - -Staff are rude especially the female receptionist with dark hair Room keys do not work, every-time we went out and came back the key didn’t work & took 3 trips up and down the lift to get the key to finally work bathrooms are run down, mouldy & dirty quite...

A disgrace to the Wyndham franchise. We stayed in room 1533. First evening the room was so cold, the guests can not adjust the temperature in the room themselves. Technical service needs to come up and do it for us. Then it gets too hot and then the tech man has to come and change the settings again. Not giving the guest control of the temperature in the room is annoying and we didn’t like having the tech support in our room over and over again. I ordered a chicken Caesar salad with a glass of red wine: €21 for this is extremely expensive compared to normal outside Izmir prices. They are ripping the guests off. They also make the guest pay for the food at the door. The server didn’t give the option of placing it on the room tab. The Caesar salad had a very long wavy woman’s hair inside of it. This made me sick to my stomach. I will never order food at this hotel again. They put mustard salad dressing on a ‘Caesar Salad’ plus an extra long human hair inside of it. I can not imagine how dirty that kitchen is. Truly sickening. The room in general is a nice corner room. The shower heads are both clogged with lime-scale so the shower pressure is low. The shower heads need to be cleaned. For the price this is not up to par with the other international ‘Ramada’ hotels I’ve stayed at. Not worth the cost since this hotel not not have the regular high standards that we expected from the...