Myself and my family (8 people occupying 3 rooms), have just returned from a two week holiday at this resort. |We arrived in the early hours to be greeted by a male receptionist. We were prepared for the worst after reading the reviews before we left, but he was a polite and helpful chap! I had booked a duplex room for myself and my 3 children. Upon opening the door, it became clear that it wasn't a duplex but a standard room with an extra camp bed squeezed in! My children are aged 22, 20 and 16 - no way were we squashing in there for two weeks!|The porter told me I could query it in the morning, but after a brief consideration I decided I couldn't let it go until then. The receptionist was very apologetic, and I understood that it wasn't his fault. They seemed to think it was ok for one night and couldn't grasp my point that as they knew we were coming, our room should be ready. We were eventually given our correct room at noon that day. ||The hotel itself is situated in a busy little area. There is a bazaar, an indoor shopping centre, shops and bars all within walking distance. Great for all your genuine fakes! Be aware though, one shop in the Mall tried to sell us a White Fox hoodie for more than the price of a real one! When we refused, he became very rude! Bill Cosby's bar is a good place for some live entertainment and a meal out without needing a taxi.||Although the beach isn't too far, there is a golf buggy to shuttle you back and forth. Be prepared for the rude people that don't think they have to wait their turn, and to have random people squeeze on to your seat with you! It's technically an eight seater but we saw double that amount pile on! The beach bar is lovely and the bar staff are friendly and efficient. The food is repetitive there (chicken nuggets, burgers, chips etc) but it's enough to keep you going until the evening.||There are two bars in the hotel - one in the lobby and one at the pool. The lobby bar appears to be self service, so only has soft drinks and a beer pump. We didn't use it for that reason. The pool bar is also the restaurant bar - we used this every evening. Randomly, after about 3 days of our holiday, they decided that during the evening meal, only soft drinks, lager and wine were to be served. I have experienced this in other hotels, but they usually have a separate bar to serve the restaurant. As we like to have a drink before our meal, this felt a little odd! You could have vodka etc all day whilst swimming in the pool, but as soon as it's meal time you can't! I queried it the first time and was told the bar staff had misunderstood and put the spirits back out. It didn't happen again until our second week. This time the owner (who only speaks Turkish and German) told me, via Google Translate, that the children had forgotten to fetch it from the warehouse!! |The two lads that served the bar most evenings, were very quick and had a good memory for our order - that probably says more about us! None of the staff wore name badges though, so I can't mention them personally.||One of the good things about this hotel is, that once you have your table you can choose to stay there all evening. It's close to the bar and restaurant and you can see the entertainment. There is a small stage and a designated entertainment area, but unless it's a quiz or bingo, you don't have to move. Ismail, the sole member of the animation team, works incredibly hard. There was bingo, karaoke, a caricature quiz, foam parties and outside entertainment - all good fun.||We had no complaints about the variation or quality of the food in the restaurant. There was something for everyone, we definitely wouldn't starve. Although, seeing the amount some guests piled on their plates, you would think this was a possibility. The only criticism I have is popular things, like chips and onion rings, regularly ran out. ||All in all, this was a lovely hotel but with definite room for improvement. The overbooking is a real problem though,...
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