Side Moon Palace Hotel — Hotel in Manavgat

Fur Coat no knickers!|My sister and I arrived after midnight and we were told main restaurant was open to get something to eat by man on reception. We dropped our cases into our room and then went to restaurant. We had left to go to airport at 10.45 and had not eaten since 12.00 lunchtime. When we got to restaurant there was only some sour tasting soup, dry bread no butter and some smelly cheese. No drinks machine as they were all turned off. |I am diabetic so need to eat little but often, we found the food to be inadequate as there were no fruit available ie bananas, apples etc and sour soup. We returned to reception and asked if there was any where else we could get food from as we were hungry and was told no! We had to take it or leave it. I explained that I was diabetic and needed to eat to keep my sugar levels stable. The man at reception advised that was my problem not his and then carried out a conversation with another member of staff. He was very rude and dismissive and I again asked if he understood what diabetes was? He again said that was my problem not his and then carried on with his conversation with other man. I couldn’t believe his attitude and the nasty way he spoke to us. |Food in restaurant was same every day and found it to often be cold. Food warmers were turned off and often lids were left up. We were hungry most days as food was cold, unappetising, and not nice. Best meal of the day was breakfast I lived on omelette each day.|Our room had a lovely view over main pool and children’s pool. However the level of cleaning left a lot to be desired. Drain cover in shower was never in place and left drain open to bacteria, germs etc. Also our bathroom door was disgusting we noticed that there was marks on both sides of the door which looked like someone had thrown up and had not cleaned it up.i rang reception and asked if the maid could clean it and they said it would be done. However it was not cleaned and I and caught maid 2 days later and showed her she then cleaned it. |Snack bar - same choice everyday burgers, chips, salad, buns, melon, watermelon apples etc. No covers over salad, or fruit and very off putting when flies were constantly on the food. You should have covers on food to prevent contamination. |Lobby bar waiter/waitress service what a joke we stayed with you 10 nights and on the 9th night a young girl server actually asked if we wanted drinks. Every night we stood and queued to get served as no one asked us if we wanted drinks. |After 4 nights stay I was told you had run out of Martini Rossi and I would have to wait until you got some more,I asked every day after that but upon leaving you did not get any more. After 6 days you also ran out of my alternative choice of white rum. I could not believe it. You did however have it the following evening. Vodka also ran out and my sister had to wait 2 days for that to be replaced. Your Manager also annoyed people who were queuing for drinks by directing people at back of queue to the front and then they were served before others that were before them in queue. |I would sum up the hotel “as fur coat no knickers” meaning looks good from afar but closer inspection shows flaws. Poor finishing in rooms, rough plaster, poor decoration not carried out properly. Rooms not cleaned thoroughly, thick dust on egg chair on balcony, dirty cushions on egg chair. Glass on balcony very dirty and covered in footprints and lots and lots of handprints, floors in room not cleaned or swept and mirrors show where they are able to reach and no more.|Definitely not 5 star at present - entertainment is pretty much the same every night just called a different dance name. Is very boring and though talented staff needs to be better. Food quality and choice need improving, bar should be stocked at all times not run out of basics. You’re staff do not do jobs properly and is letting the hotel down from cleaners to servers. I acknowledge that there are some good staff who go above and beyond there duties but a lot do not. You’re food health and hygiene needs seriously review as I’m surprised no one has been ill due to flies, uncovered food etc. |Would I recommend this hotel, definitely not. Should...

This is a mediocre, all inclusive hotel. It is branded as a 5 star, but certainly does not meet that expectation. They have favoured aesthetics over quality - while the hotel looks and appears brilliant, their service could be a lot better. This is a newly opened hotel and I can appreciate that they are doing the best they can with the limited staff/service/products they have. Overall, it was an ok experience.

Entertainment -entertainment team are ok, some are friendly and others aren’t as much. More enjoyable for kids than adults. -some evening shows last until midnight which causes a lot of noise if you have a pool-view room and can disturb sleep

Rooms -nicely sized and well-equipped -comfy beds -no iron or proper mugs for hot drinks, just normal drinking glasses -bathroom drains do not work properly and cause a smell -are not soundproof. You can hear everything from the beep of the lift, slamming doors, to children running around and the sound of entertainment/loud crowds until early hours of the morning. -mini fridge is well stocked and replenished frequently

Food -looks like there is a variety at first, but a lot of food is repeated on consecutive days, so you end up getting bored of the same meals. -food is not seasoned enough -breakfast options aren’t varied enough and do not change -cold meats/imitation pork products are very processed. Would rather have turkey bacon, chicken/beef sausages etc -there is no toaster, just a grill -there are almost always long queues

Staff/service -many do not speak English so cannot always understand simple requests -most are friendly but not all -in the restaurant, the service is not uniform and consistent. For example, many staff did not take our drinks orders or supply us with glasses for water. A lot of the time, we ended up taking glasses and filling them with water for ourselves at the waiters’ work stations, because they had not asked us. -staff do not let you push tables together to accommodate for larger groups. As a family of 10, we had to sit separately almost everyday at breakfast and lunch. At dinner, there were luckily tables big enough but these were not inside in the AC, which was difficult with young children/elderly parents.

Cleaning -cleaning staff are always around and while they do not speak much English, they are polite and friendly and will try to accommodate you as best as they can -however, rooms were not thoroughly cleaned. We had used glasses in our room which were not replaced with freshly washed glasses - they were simply rinsed. Floors were not vacuumed or mopped as I noticed that hairs had not been cleaned from the floor. Surfaces were not wiped down and stains from glasses or crumbs on tabletops were still there even after housekeeping had visited our room.

Facilities -really good range of facilities and things to do in hotel (arcade, pools, slides, gym, sauna/steam, spa, clothes and accessory shop, snack shop, beach shuttle etc) -fridges around the hotel were well stocked with water -ice cream available from 3-5pm either by the pool or the patisserie cafe freezer -pool is a good size and weekly “foam” (liquid soap) parties are fun -beach is great, a short, free shuttle ride away. Sand is fine, slightly sharp as you enter the sea. Water is a lovely temperature. -however, space is tight around the pool as sun beds are very close together with limited walking space in between rows of sun loungers -sun beds are reserved by guests from 6:30am onwards (even though they are advised not to), so once they are gone, they’re gone! -toilets in main building (near pool, restaurant and main reception) get smelly quite quickly -good range of drinks at the bar. Bar snacks such as nuts are also available if you ask

These issues will take time to resolve as the hotel takes on more feedback and guests. They definitely have good potential, but unfortunately do not yet meet the standard they are advertised to be. Consistent and clear expectations need to be communicated to all staff. Better chefs could be sourced & wider range of hot...

The hotel was beautiful and the food was good. The TV’s in the room had access to Netflix, YouTube, Amazon and twitch which was amazing and there was free wifi which worked fast. Everything was clean and looked very nice however there were a couple of things that could’ve been different to make this feel like a 5 star stay. A few of these things are there was no access to water in the restaurant unless you asked the staff for water which they would then pour into a wine glass. The indoor heated pool was freezing, it was not heated at all and the kiddy pool was lukewarm. The rooms didn’t have the signs available which you can hang on your door to either say ‘please clean my room’ or ‘do not disturb’. The worst part was majority of the male staff who worked at the lobby bar being very sleazy and making us uncomfortable. There was a Turkish guest at the hotel who made it a point to keep sitting behind me and my friend and he kept looking. When I went to the toilet he intercepted and asked for my social media which I politely declined. I told my friend when I was back and we were sitting and talking. After a while he came behind us which startled us both and on his phone he had written on google translate, “my car is parked outside, are you ready to leave?” My friend and I both said no in absolute disbelief to which this man then proceeded to storm out the hotel slamming the door and not even using the revolving door. The next day he was still around us and we noticed how he was talking to the male staff in Turkish at the lobby bar after midnight when it was only the males left. We could tell they were talking about us as they kept looking at us and laughing and when my friend and I went up to get drinks he sarcastically said good night to us and we could feel how the staff were also finding it amusing. There were two boys we ended up talking to after who were guests, one was 17 and the other was 20 and they were also from the UK. We found out from them that the staff had been asking the boys to talk to us since we’re from the same country as they wanted to ‘sleep with me’. for the staff to be bringing their disgusting activities in to other guests and discussing us was ridiculous especially considering one of the boys was only 17 and this was obvious as any guest under the age of 18 was required to wear a red wristband as opposed to a blue one. We were talking to these other two guests and later on the staff were asking them to bring us into the VIP lounge which was strange because why do you want us in there at 2am??? I think it was between 2-3am maybe later when one of the male staff members came to where we were sitting with the boys and asked if we wanted to go to the VIP lounge. We said no and then a female member of staff who we’d seen at the entertainment earlier also asked us which was weird as it seemed as though she was in on this strangeness too. We were again asked by the same man around 45 minutes later and this time we were obviously irritated by it. The boys we met also told us about a comment one of the workers made saying he didn’t want to come and talk to me because my bestfriend is ‘scary’ based on her being black. This is racist, ignorant and should not be tolerated. Assuming someone is a certain way because of their skin colour is disgusting, please educate yourself and grow up. I didn’t expect this behaviour from men at a 5 star hotel. I’ve been to Turkey multiple times and have found that the men can be quite perverted however I’ve never experienced it to the extent of other guests being bothered by them too because they want our attention and i definitely didn’t expect this behaviour from a 5 star hotel. The female workers were lovely especially Ayfer who was the highlight of our holiday. She would always greet us with a huge smile and say our names and she really put in this effort with all the guests. my friend and I were truly grateful to have met her as she was the absolute sweetest and made us feel very...