Martı Resort Hotel — Hotel in Marmaris

We visited the hotel the end of September until the 10th October and was here for two weeks. When we arrived, we got shown to our room which we paid for a side sea view and the view from our room was stunning. We had the view of the pool, mountain and sea. The room itself was really big, the bed was massive. The only thing was that the room was a little dark and dated. The A/C wasn’t strong enough for the size of the room. The A/C was down the other end near the balcony doors so you didn’t feel it when you are in bed so a couple of times, I woke up very hot. |The cleaners were good and cleaned daily. The only thing was that sometimes there was plates and glasses etc just sitting in the corridor and would be left there sometimes for a day or two. ||There are three outdoor pools and one indoor pool. The pools were freezing cold so we couldn’t stay in there long. It was nice if you were hot and you just jumped in to refresh and then get back out again to dry off. Even the indoor pool was very cold. The pools were all very clean. ||The entertainment was amazing. Every night for the first week we had different shows which varied from bands, singers, Columbian dancers, acrobatics and Turkish dancers. We also had bingo a few nights. The entertainers Alex, Uygar and bettie were amazing! They were very engaging, and they genuinely seemed to care that we were having a good time. Uygar was always smiling and dancing and they always made an effort to get everyone involved. On the second week we had a lot of rain so the entertainment would be in the ‘blue room’ which wasn’t as good but it was because the entertainment was normally held on the roof top bar. |The day activities were fun. We got involved with water polo and Alex and Uygar also got involved with this game. They also held tournaments such as darts and bowls. We hit up a good friendship with the entertainers and Alex and Uygar actually helped my partner with the planning of our marriage proposal and organised music etc. ||The food was a let down which is why I have had to go down a star. The food was repetitive and bland. I am a fussy eater and the first week I lived off chicken nights, pizza and chips. The food was lukewarm walk and they didn’t do an English breakfast and most of the guests were English. There were lots of fish options which is fine if you like fish but there wasn’t a lot of options. The staff in the restaurant rarely asked if you wanted a drink and you would normally have to get your own. The snack bar was better which we ate at most of time during the day. The second week, we ate out a lot and they did an amazing English breakfast at ‘Florida restaurant’ which is about a 5 minute walk from the hotel and Billy was amazing. The good thing was that all inclusive meant that it was all inclusive. All the drinks including all cocktails were all inclusive. I have been to hotels where you have to pay extra for some cocktails. The cocktails were very nice and the bar staff were friendly. They had a ‘grab and go’ which consisted of mini rolls, cakes and cookies (they said). Every time I went there, there wasn’t hardly anything. The patisserie was open 12pm until midnight which was also included in all included. I wasn’t a fan of the cakes as I thought they were dry but my partner enjoyed them. ||The location was very good. We prefer this location to marmaris. You still had the hussle and bussle of the bars and restaurants but the hotel was tucked away and it was only a 5 minute walk to the Main Street. The locals were really friendly. Although they obviously try and get you in to their bar, restaurant or shop, they weren’t rude if you declined. There were lots of water sports and fun excursions you can do. You could also get a taxi boat from just outside the hotel to Marmaris for £2.50 each. The beach was just across from the hotel and you didn’t have to pay for sun-beds if you were guests of the hotel. The sea was actually a lot warmer than the pools. ||The hotel itself was very big and did have the wow factor as you walked in. Security were on all the entrances and there was three. The main entrance, the side entrance and back entrance. The surrounding views were amazing. |There were also plenty of sunbeds. It didn’t matter what time of day you got round the pool, you were never fighting for sun beds. ||Spa was very good and they also had a salon on site. ||They also had photographers on site who offer photo shoots for any occasion. My partner booked these to photograph his proposal to me and they spend hours making sure we had these before we went home the following day which meant they were working up until 22:00. They also offer videography. ||Before we come, we changed our money into Turkish Lira. I wouldn’t bother as they take euros and also English pounds which they actually prefer. ||All in all we had a great two weeks. We would definitely return. The only thing that let it down for us was the food but that wouldn’t change our opinion on a...

Where do I start? Please be aware this is not a 5 star more a 3.5 star. 5 star is luxury this is not...| On arrival 1.15am reception couldn't find our booking. We were told we were at the Perla until we showed our booking details. We were then told to go and get food and drink no greeting or welcome package. Food was rolls and salad which really wasn't fit for that time.| We were not apologised too about the lost booking they admitted was a mistake and were taken to a room which faced driveway corridor was dirty. Dirty plates and glasses littered a ledge. Room 216 please do not settle for this room. It was dark lights needed even in morning. Stains on lampshades. Peeling wallpaper. Black mould in shower tray plug hole i refused to take a shower that night. Floor disgustingly dirty. I got a baby wipe and cleaned a patch you could clearly see where I'd been . Dust on everything. Broken shelves in bathroom so you couldn't use toiletry storage. Fridge frozen block of ice inside. Balcony over grown by 3ft bushes. We ordered and upgraded to a delux sea view room. This is not a delux room. Next day we moved to a smaller standard room as only one available. It was clean light and a bit more modern but overlooked next hotels air con which was so noisy. Sea you could glimpse. So really a refund should be given back to us.| Pools....areas dirty not cleaned in a morning treading on cigarette ends. Pools have dirty tide marks (5 star hotels staff normally clean these most days by getting in the pools) water was really cold in all 3 pools rail/ladders into them were loose and dangerous. Bar not open some days so you had to go back into main area for water. | Food....drinks were served to us in restaurant as we were friendly to staff. Food was not hot enough at all temps were too low for meat/egg storage. Food was quite nland chicken skewers were gristly odd cuts of chicken similar to butterflied but with a teaspoon of meat and mostly bones. Salad area was good...desserts poor. . Overall choice of food poor. I struggled all week as GF and lacto free. | The Spa apparently not owned by hotel?? Dirty place needs refurb. I went into shower. Shower head on an angle tried to straighten but couldn't water pouring out of side as holes blocked. I literally had a 10 second shower as handle came off in my hand. Couldn't get changed in changing area as staff 3 girls sitting there talking oblivious to over flowing tissue on floor from bins etc. So I changed by the sinks. Inside pool in spa warm at least but filthy tide marks on water line. Algae where walls meet the floor. Windows mirrors filthy while staff sit chatting. Upholstery on loungers filthy.| I took myself off into reception to do my makeup and hair as too dirty in there. Oh jacuzzi in there rail so dangerously wobbly that it swung from side to side when trying to get in plus very hot water for a jacuzzi. | Reception and entrance very grand although upholstery very dirty with stains but beyond this it all needs a refurbishment especially bedrooms. Many people over the 10 days complained and moved rooms so it wasn't just us.| A very dissapointing hotel we have stayed in only 5 star hotels and this was not a 5 star more a 3.5 star. Cleaning leaves a lot to be desired. | Staff are miserable won't make conversation. The only nice ones were in the restaurant and cocktail bar. We aren't big drinkers but the cocktails were good. | Icmeler bay is stunning with gritty sand warm water but the bars/tacky shops /fake clothing/neon lights cheapened a beautiful place bar workers constantly trying to guide you into the bars. We politely said no as full and we were met with such aggression for not wanting to go in. It was quite unerving. |Would I return? No!! That hotel needs a good clean and refurbishment as pool ladders rails dangerous. Cleaners need to be better and reception night staff are useless we should never have been put in such a dank dirty room. For us a waste of good money and any one who thinks this is a 5 star needs to get out and try proper 5 star accomadation as this is poor.|As you can guess we won't be returning to Turkey for...

My fourth time staying in the vicinity of Marmaris, second in Icmeler, but unfortunately my week’s stay with Marti Resort was the most disappointing.

I’d read the reviews and went in with an open mind that this wasn’t the five star luxury it was promoting itself, but I wouldn't recommend Marti when there are similarly priced yet superior hotels such as Elite World and Hotel Aqua on its doorstep.

Staying with my girlfriend and two other friends half board in two rooms, here’s the gist of our experience. It’s not comprehensive but I’ve picked out the main things that bothered us:

THE GOOD

Perfect location directly on the seafront with quick access to the beach. A small raised area by the pool even offers ocean views.

Good security at front, rear and side entrances who are always checking for wristbands. No other hotel seemed bothered who was walking into their complex.

Pool areas are large and unobstructive by nearby buildings if you’re looking for all day sun.

Main restaurant (buffet) meals have a fairly decent selection. Against other hotels the quality isn’t bad, but nothing to write home about.

Reception and animacion staff teams were the strongest. Good English and plenty of smiles and enthusiasm.

THE BAD

The a la carte fish and italian ‘restaurants’ Marti Resort claim to have is a bit of a lie. You must notify them a day in advance if you wish to eat at one and was told that seating for it is simply outside. Essentially all you’re getting is a different meal from the main dinner choices, not a different restaurant experience as suggested. It’s also 10TL extra

Internet is terrible. Couldn’t get it in the rooms (100 complex) and couldn’t get it in the restaurant. Only the lobby and certain areas of the pool are within reach.

The pool area is rarely quiet. There are two huge PA speakers which the entertainment team regularly use to pump out dance tracks. The complex is large enough for quiet areas if they wanted it.

No welcome pack is provided in the rooms providing information such as restaurant open times, how to access internet, on-site facilities, resort map etc. The lack of internet just compounds this problem.

Bar staff and pool snack service was very poor. There’s literally about five items on the menu if you feel peckish in the day. We often had to leave the hotel and bring back much cheaper and tastier snacks from the adjacent Tikki Beach restaurant.

Rooms look nice at first glance, but it’s not long before you find cracks. Our air conditioning pumped out hot air in both rooms in the evening, my shower head was leaking and there were holes in doors where there were once hooks. I’ve no doubt other rooms had their faults too.

Though table tennis and other activities are complementary, the 3 x indoor billiards / pool tables are not. Its 30TL to borrow balls for an hour. Noone used them my entire stay.

THE UGLY

Barman once poured my unfinished glass of wine back into the bottle, put the cork back in and put back in the fridge to sell on. Disgusting.

Half board customers and lower are not adequately catered for. Staff were unable to tell us prices for snacks or drinks, no price lists, and noone was able to take cash unless you had the exact change. Everything had to be put on the room but I had no idea how much I was being charged. Even at checkout the receptionist was unable to provide me an itemised list of costs.

Costs for snacks and drinks ended up being ridiculous. As an example a small bottle of water was 6TL when you can get a large bottle from the shop directly outside for 2TL.

Drinks selection was terrible. The dedicated bar literally stocks one type of red wine and one type of white wine.

In summary it regularly felt that this hotel is outdated, both in construction and its services and practices. It’s a large complex and is clearly difficult to support. Some staff were trying their best but in conversation you got the sense that some weren’t happy. It has potential with changes and modernising, but I think it needs a small reality check that it’s not what it...