Club Hotel Sera — Hotel in Muratpaşa

I just had a 2-weeks vacation in Club Hotel Sera and I am mind blown by the quality of the service, the entertainment, the food, the accommodation and generally by everything. This is my second visit in this hotel and I can say that it is only getting better. As great as everything is, what I am most impressed by is definitely the entertainment team!!! There are number of people, who take care of everybody's mood, they have a unique and personized approach towards every guest. They learn and remember everyone's names and interests, they make personal contact and give the best animation experience I have seen during my trips in many countries and places. There are a lot of games you can play during the day, and the animators approach you with positiveness, good mood, without bothering anyone, and help them have a good time. There are guests speaking various languages, but the animators always find a way to make everyone feel included, to enjoy the activities and to have fun. That is very difficult and I highly appreciate the hard work each and everyone of them puts! In the evenings there is either a theme party or live music. The entertainment team joins and it is always a blast. They lift everyone's mood and makes sure that everyone who is attending these parties is having fun and is enjoying it. I don't know how they manage to do all that! I am super thankful to the wonderful entertainment team for making our 2-weeks vacation the best one we have ever had! Each of them deserves a "Bravo!": Diego - a total star - energetic, easy-going, naturally fun. He makes contact with many people, understands their needs and preferences and helps them be always happy and in good mood. To entertain people is his mission and he is absolutely fabulous. Bob - he is uniquely funny, very humorous, polite and smiling! He uplifts your mood just by seeing him. Always making sure you are happy and he knows how to make you smile. Mert - absolutely amazing! He is always in good mood, always finds the best approach towards everybody and he knows how to make everyone feel happy and have the best time of their lives. Very polite, patient, kind and entertaining. He is a shining star! James - very polite and smiling - giving personalized attention and good treatment to as many guests as possible. Kristina - super kind, sweet and entertaining! She knows how to make contact with different people and she makes everybody enjoy participating in any activity she is leading. Marina - very nice and polite girl. She is has a unique way of approaching people and an excellent sense of humor. It is super fun person to be around. Almina - a super fun person, who is shining with her sense of humor, with her energy and her unique way to make sure every guest is happy, in good mood and is enjoying the activity she is leading. A great animator! Ali and Efe - they arrived as towards the end of our stay, but they are getting things pretty fast and they are also a lot of fun - both are very polite, build a good relationship with the guests and ensure they are happy. There is also a whole other Entertainment Team for Children, but as we weren't travelling with kids, I cannot say much about them. The animators looked very friendly and the kids seemed happy.

I was surprised to see 2 negative comments about the Entertainment team - I know the people who wrote them - they were in the hotel for a few days and they were treating all staff members with disrespect. They demonstrated some self-confidence that they are more than the others and they seemed to enjoy teasing the staff members. Despite that, the hotel employees all acted very professionally, never lost their nerves and made sure all other guests don't feel bad. I advise everyone to ignore those reviews - we all know such haters exist and we don't need to pay attention to such. with my detailed review I am helping potential guests to understand the excellent level of Club Hotel Sera and help them make a choice.

Again, a big THANK YOU for the fabulous experience at Club Hotel Sera!!!...

This is my third time visiting Club Hotel Sera and I am still mind blown from the extraordinary high level they maintain. They even add new features and enrich the experience at the hotel every year, so every time we visit, it is better than the previous one.

The hotel is located on the beach front line and has its beautiful private beach. In addition, it has a number of pools, including a sea water pool, pools for children, slides and a separated part of the sea for little children. The rooms are in Ottoman traditional style and bring the spirit of the Ottoman empire - there are 3 buildings with rooms and each of them has its own different style but still in the same theme.

The food is magnificent! There are a few main restaurants with Turkish cuisine and they offer a super rich variety of food and everything is cooked on the highest level. The mains and the desserts are so delicious, that a person just can't stop eating. In addition to that, the hotel has a few other restaurants - Sushi, Mongolian, Mexican, Olimpos that are Ala carte and are also available. There are a lot of bars and cafes and you can get a treat at every time during the day and night. There is even a night buffet from 0.00 to 6.00am.

The entertainment program is beyond spectacular! The hotel offers super rich and diverse program with many options for every taste - there are a lot of games, live music concerts, theme parties, sports activities, etc. If you want, you can just lay somewhere and relax, but if you want to have fun, there are many opportunities! There is a big team of animators who I dare to say are absolutely top world class! They have a unique approach for every guest and they make sure you feel comfortable and have excellent time! I can only give my respect to each of these amazing people and the work they put in! They truly made our time there magnificent!

There is also a separate team for children - the Caretta team, who have their separate entertainment program with a very special and excellent approach towards all children.

The overall service in the hotel is the absolute best! Every employee is super kind, patient, happy to help. They always smile, they are always ready to assist you and they make sure you are well services and you feel happy and comfortable and that nothing is missing. I have never ever seen a place that has so many employees, which are all smiling, polite, eager to help, etc. I am beyond impressed! Thanks to all of them!

And while every single employee deserves a praise, I cannot mention them all, but I will mention some of them:

Omer from the reception - a great person! He is super polite, always ready to help and go up and beyond just so you are feeling comfortable and you are enjoying your stay! He is dedicated to make the guest feel at home or even better! Omer is a total star!!!

Suat from the Kitchen services - he has a wonderful unique approach towards the guests, he is always smiling, always helping and always ensuring you have everything you need and everything you would want. He really makes every dining experience a holiday! Thank you!

The Entertainment team are all super stars! Such a team of great, fun, polite and smiling people is just pure gold! A huuge shoutout to Bob, Omar, Kristina, Almina, Marina, Berkay and Alisa! Also, to the chief Cem and the director Ramazan!

The bars and the cafes in the hotel are also full of amazing, fun and wonderful people! Special praise to Ismail, Tolga, Furkan and the CIP people - Yusuf and Melike! They are all amazing and they made everything taste better just by their attitude!

The woman on the SPA is also very helpful and deserves special attention - Veronika.

Overall, an ENORMOUS THANK YOU to Club Hotel Sera for the truly outstanding experience for yet another year! We will be back!...

Welcome to my review of Club Hotel Sera or as I'd call it, Lil' Moscow.

2 week stay all inclusive review. Uk couple mid 30's.

GLUTEN FREE - Good luck! Best bring a pack lunch. No real awareness of food allergies or cross contamination although one chef did try his best to point out in the buffet what was ok, coupled with a language barrier it wasn't plain sailing. No effort in the restaurants either to adapt dishes which would have been no extra effort to do, likley down to lack of staff training being the main culprit. Made this point to guest relations services and they were as much use as a chocolate teapot.

On first impressions the hotel did look like a 5* - the lobby really is quite a grand sight to be seen, that along with the size of the resort would be the only noteworthy 5* features.

Our room which was a green club room with fancy decor was a decent size room with mini balcony but in reality was a 3* room, the grout in the shower was all black and there was a big patch of paint hanging off the bedroom ceiling. And weirdly to report you can hear the rooms above toilets flush as the soil pipe must run top to bottom through each set of rooms and it's very noisy. Aircon was good and free mini bar restocked daily (sadly at 9am, if you like a lay in on holidays)

The daily animations (entertainment) teams in fairness worked their socks off with the family activities that were provided.

The evening entertainment was pretty much all the same, a 125BPM DJ set with different themed dancers.

The hotel had 3 outdoor pools all of which were decent sizes with lots of seating, the salt water pool was probably the best but on occasion unbearably loud music was blasted through the speakers throughout the day.

The on site CIP coffee shop & bar was fantastic, large selection of tasty hot and cold drinks and deserts available. Was often very busy due to its popularity.

Dining and drinks options, there was buffet breakfast, lunch and dinner options available sadly the food was 3*, No more. Plenty of choice and it was replenished regularly but the quality of the food in general was very sub par.

There are 4 on site restaurants that you have to make a booking at, what they don't advertise is that you get one visit per restaurant per holiday then you have to pay €20pp. None of the restaurant visits were memorable.

There are various bars around the complex where you'll have to expect a lengthy wait if you are not Russian or if you dont tip every time.

The word queue doesn't really apply at this resort.

Mainly due to the fact 80% of the guests appear to be Russians who do not comprehend the social constructs of queueing or waiting for your turn.

It appeared that Russian tourists got preferential treatment.

I would recommend a trip to old town Antalya there's a bus stop outside the hotel. You can buy an overpriced bus ticket in the little shop on site which is €3 pp return which is cheap vs a taxi. But in reality it only actually costs 23tl each way (£1 return) - you can buy bus cards from the travel exchange shop across the road from the hotel.

On Saturdays there is a large outdoor market which is the biggest in antalya I believe, it's halfway to old Town and that's also accessible by bus and I would recommend a trip there too.

There are stray cats and dogs roaming the hotel complex, more so through the evenings, one of which we seen is a pitbull so keep an eye on your kids if you have some. As lots of unsupervised kids there were following the dogs around and fussing them.

All in all, did i enjoy my trip? Mostly Yes.

Would I...