Ramada Resort by Wyndham Pamukkale Thermal — Hotel in Pamukkale

Positive Feedback:||1 - The breakfast was delicious and very satisfying.|2 - The rooms were clean and welcoming.||Negative Feedback:||1. The room was advertised as having a King bed, but we received a Twin or, at best, a Queen. We informed the front desk, but no action was taken. Our reservation clearly stated: "1 Room(s) / 1 Night(s) 1 King Bed and 2 Twin Beds, Suite"||2 - The room was unbearably hot. Despite trying all available settings, the air conditioning continued to blow hot air. We sought assistance from the technician twice, and although he attempted by clicking a bunch of buttons really fast to resolve the issue by adjusting the settings, the problem persisted. We waited for hours without improvement and eventually had to turn off the AC entirely, resorting to keeping the balcony doors open to cool the room. I don't think he fixed anything.||3 - The sink water supply knob broke, causing significant flooding in the bathroom, which then spilled into the main bedroom area. While the technicians addressed the issue promptly, the repair was incomplete, as we discovered new water puddles the next morning.||4 - The shower was in poor condition, with clogged holes in the showerhead. As a result, water sprayed out from all directions except through the main outlets, making it difficult to use.||We felt cheated. Coming from the US in a country not so familiar, we were hoping to trust a big brand name of Ramada and Wyndham, but we were...

Positive Feedback:

1 - The breakfast was delicious and very satisfying. 2 - The rooms were clean and welcoming.

Negative Feedback:

The room was advertised as having a King bed, but we received a Twin or, at best, a Queen. We informed the front desk, but no action was taken. Our reservation clearly stated: "1 Room(s) / 1 Night(s) 1 King Bed and 2 Twin Beds, Suite"

2 - The room was unbearably hot. Despite trying all available settings, the air conditioning continued to blow hot air. We sought assistance from the technician twice, and although he attempted by clicking a bunch of buttons really fast to resolve the issue by adjusting the settings, the problem persisted. We waited for hours without improvement and eventually had to turn off the AC entirely, resorting to keeping the balcony doors open to cool the room. I don't think he fixed anything.

3 - The sink water supply knob broke, causing significant flooding in the bathroom, which then spilled into the main bedroom area. While the technicians addressed the issue promptly, the repair was incomplete, as we discovered new water puddles the next morning.

4 - The shower was in poor condition, with clogged holes in the showerhead. As a result, water sprayed out from all directions except through the main outlets, making it difficult to use.

We felt cheated. Coming from the US in a country not so familiar, we were hoping to trust a big brand name of Ramada and Wyndham, but we were...

The hotel looks nice at first, but several things really disappointed us.

Minuses: • Water is not free, and there’s no complimentary tea or coffee in the evening but you have it in the morning, it’s rediculous • Two out of four spa robes had holes, which was quite unpleasant. • The room was very noisy since it was located above the lobby, next to the stairs, and facing the entrance and parking area. Cigarette smell often came through the window. • The steam room was cold 2 of 4 days • The indoor pool is very small. • In the Turkish hammam, the Thai staff kept opening the door all the time — probably to make it cooler for themselves — which made it uncomfortable and not relaxing at all.

UPD1: For this reason, we have a tea stand in the lobby, which is available 24/7 and is complimentary. Next to the tea in the lobby, there was a sign with Russian writing indicating that tea was not free. If it's free, you need to update this sign.

However, we do not charge for water during meals. During dinner, I couldn't find a place to get free water; the waiter told me it was a paid service. This was very frustrating.

In the morning, the coffee machine and tea are open, and they cost pennies (especially the tea), but having it in the restaurant would significantly improve the overall experience. Apparently, this is one way to get people to go to the lobby instead of sitting in the restaurant for too long.

The food was...