Premier Inn High Wycombe / Beaconsfield hotel — Hotel in Great Britain

Premier Inn High Wycombe/Beaconsfield and the Brewers Fayre (Papermill)||Our room was very good, comfortable, clean, with the ability to control the temperature. The bed made for a good sleep so for our stay it was a good choice.||However the parking was a nightmare. There were just many vans in all the available areas so finding a suitable space was extremely difficult. This was mentioned to the receptionist when checking in but she seemed disinterested and frankly a little dismissive.||Our experience at the Brewers fayre for which we had dinner around 20.00 and Breakfast around 8.15 was pretty awful. On arrival at the bar we were told that there was no draught beer only one bottled ale and a limited choice on the menu. Ok I understand that they had a few problems but the manor that this was conveyed was unhelpful.||So we found a seat, and I went back to the bar and asked what food was available and was told that he would come over explain and take an order. But he did not come back.||So I went to the bar again and a different barman was generally chit chatting to four customers. UI saw the original barman, but he ignored me waiting at the bar and carried on clearing tables.||Eventually he returned to the bar, and I ordered food and drinks. However the drinks he supplied were not correct. He insisted that he had supplied what I ordered but a cola instead on tonic was not right. I stated that I definitely order the G&T which is my wife’s normal tipple. Eventually and grudgingly he swapped the drinks.||Breakfast was by and large fine, but the pub was pretty empty so waiting some time to be seated was surprising. I guess she wanted to finish whet she was doing then come back to us to ensure we paid.||My slight complaint was that the plates were cold so the hot food was not really that hot, the mushrooms were cold and when we had finished and went up for coffee a member a staff brought out the hash browns which were otherwise...

On arrival at the hotel I was greeted by a deserted reception area. After waiting a little while a disinterested receptionist appeared. When trying to pay for the room with cash she told me it wasn’t possible and that I had to use card. When I said that on the website it says you can pay cash she was suddenly able to take my money. I was then told that the only time I could have breakfast was at 7am. The whole reason I had booked the hotel was to have a more relaxed start before a long day at an event nearby. I would have had a longer lie in if I had stayed at home and driven the 100 miles to the event on the day rather than stay at Premier Inn the night before. The website says you can choose your breakfast time anytime between 7 and 11am on a weekend. This was not the case. The room was also way too hot and although I was aware that there was no air conditioning at the hotel I was not expecting to have a non-opening window! There was no way of cooling the room down. When I brought my complaint about breakfast to the attention of a member of staff I was advised that all complaints have to be sent using an online form. I did this. I received a refund for the cost of breakfast but nothing for the lack of a good nights sleep due to the temperature in the room. Apparently I should have mentioned the temperature issue to a member of staff on site. Although if you raise a complaint to staff on site, you are advised to use the online form… I would have given 1 stars but have awarded 2 stars as someone kindly returned my glasses when I sent a prepaid envelope for which I am most grateful. It did take a couple of phone calls to actually find a member of staff who was willing to check the room for my glasses though! UPDATE Guest relations got back in contact with me after re-visiting my complaint and I have now, almost 3 months after my initial stay, received a full refund. Thank you...

We used this Premier Inn as a base after visiting Legoland. It is less than half an hour away and less than 10 minutes away from the incredible Bekonscot Model Village as well as having free on-site parking. Initially I thought I had taken a wrong turning as we were in a housing estate but the Premier Inn and Brewers Fayre were tucked away from any main road. We found a parking space and then I headed down to the reception. No one was present so I pressed the bell. Waited a minute or two, pressed it again. More customers arrived but still no one came to check us in. I knocked on the staff door and after about 10 minutes I was asked, my name and if I ordered a triple. No greeting or eye contact. Very poor start. Luckily, with Premier Inn you know what to expect with a room. It is comfortable but basic for £73 a night. My wife and I had a wonderful night’s sleep and our son always enjoys sleeping in the same room as us. The Brewers Fayre had a couple of vegan options. We went for the safe choice of the burger and it was delicious. The burger sauce was great and I would recommend the addition of This Isn’t Bacon, which is also available for breakfast. Our son had the 10-Veg Tomato Pasta. The sauce was thick and tasty. My wife and I kept having sneaky tastes. On the advice of our server, we booked breakfast. Apparently, even if you pre-pay for breakfast, like we did, you are not guaranteed a space. At 8am it was quite and everything was well stocked. The vegan sausages and This Isn’t Bacon needs to be ordered, but this only mean a 15-minute wait. We enjoyed the toast and drinks while our food was being freshly cooked. By 8.30am it started to get busy but they kept refilling the food and drink and it was a relaxing and filling start to our day. If you are visiting Windsor, this Premier Inn is a...