Premier Inn Newport/Telford hotel — Hotel in Great Britain

Mixed quality of service and generally average conditions.||Arrived on Saturday afternoon at 2.45pm after fair drive. Went to check in but quickly told by receptionist that we couldn’t as we would have to wait till 3pm. I appreciate that there are check in times - but by the time we would have filled in the paperwork; booked breakfast etc - it seemed over officious by the Saturday receptionist.||Arrived in room (103) to strong smell of stale smoke and grubby bathroom (dirt on floor in corners and splatter of blood on wall by toilet). The room windows were open and so we hoped the smell would clear. ||Room booked as a family room - but only two cups out so would need to rectify this. We were meeting family in Beefeater across the car pack - so dropped bags and quickly left to meet them.||Went to reception to ask for cups and extra pillows as all the beds only had one - was told by receptionist she would sort this asap as she was busy but as the hotel was completely full she would struggle with pillows for us - wasn’t particularly understanding and was not presenting herself as helpful.||We went back to the room after a few hours to find that one pillow had been left on the floor of the communal corridor with two mugs left on it - I would much rather the pillow be left on a bed in the room rather than on the floor to sleep on later!when we went into the the room it was still smelling strongly of smokers - I went to reception to make her aware and seek some rectification. I told her about the smell; grubby bathroom and blood. Receptionist was not bothered. Said that we should have told her earlier so she might have been able to move us - but as the hotel was full she had no where to move us - I said that she had already said the hotel was full earlier - but as we were staying 2 nights - could we be moved the following day - as we couldn’t leave the window open all night as the road passing was very noisy. Her only response was “I know… it’s terrible” when discussing the noise. I said I wasn’t happy and would like this sorted and that there was an issue and invited her to come and see the room and smell how grubby it was. She said there was nothing she could do and would come along to the room to see when she could (she never did) and at that point some other people arrived at reception - receptionist took this as an opportunity to end conversation and pretend all was well.||We went to local Aldi around the corner - bought air freshener and a plug in and some anti-bacteria wipes. We made do for the night as we had no where else to go with the family. Wife wiped bathroom with wipes.||The next morning (Sunday) there was a new receptionist who was really nice - we explained what had happened the previous day and said she could sort this - within 2 minutes we were in a new room and everything was better - a total contrast to the Saturday receptionist.||The room was fine - the extractor in this room worked - the previous one did not - but there was no internet connection in the hotel. The wi-fi worked but there was no internet connection working the two days we were there.||The receptionist that helped us was there on the Monday morning too and was very friendly and helpful. The Saturday receptionist (24th May) was dreadful in terms of customer service - I am putting the date only because we didn’t catch her name and don’t want the receptionist on the 25th to get in trouble - she helped us out as we would expect.||Hotel was having painting work done whilst we were there - but generally looks like it needs some attention. Large brown stain on the floor of the lift (could have been coffee or coke?) Was there the whole 3 days we were there and no one seemed to notice or care enough to make sure it was cleaned - overall - we stayed because it was closest we could get to a family wedding - but wouldn’t recommend. ||In terms of the beefeater for breakfast - When we were drinking in the Beefeater on the Saturday afternoon there was a downpour and we saw that water was coming through the ceiling and light fitting and dripping on the floor - this was reported to staff - but nothing done and assume it’s a regular occurrence as table under it had a sign already there stating (out of use). Not safe or what you expect when staying away from home. Hotel Management need to visit this hotel to assess the state of the place and give training to some of the staff about caring for...

We booked 3 rooms for 3 nights in august 2025 to stay near family for an event. After travelling 200 miles, we checked in and dropped our stuff at the hotel. We got room 107, 101 and 18 so we can understand why reviews vary - room 18 was fine, standard premier inn. The other two were not fit for purpose. We had plans most of the weekend, so we would only really be sleeping at the hotel. First impressions of 107 was a musty smelling tired old room. We opened the windows, dropped our stuff and went out, hoping the airing would help. It did not. We got back mid evening to put our 6 year old to bed and it still stank of stale smoke, like visiting a relative in the 90s who smokes indoors. Usually he struggles to wind down in a premier inn, so we give him a bath. One look at the bath and we decided against the idea - there were over 10 hairs and a tide mark around the bath, as well as built up scum on the shower side. It hadn't been cleaned at all! There were two hairs on the sink and what we worried were skid marks in the toilet but actually turned out to be limescale. It was grim. But it was late and 6 year old desperately needed to get to sleep for the next day's plans, so we got him to sleep and I popped to Lidl over the road for cleaning supplies and spent an hour wiping over the bathroom. The floor was a different colour after - it was filthy, dust grime and hair all around the edges, it looked like it only got a a quick wipe around the middle when being cleaned. Also splatters up the wall near the toilet. ||Cleaned the rest of the room since I had the supplies, the surfaces came up with thick dust so hadn't been wiped and there were cobwebs in every corner. ||Not only did we not have time to take this up with staff, or move room, but I'm anxious and hate conflict - I tried messaging premier inn on Facebook but they would only deal with it after we checked out. The result of that was they gave us a £37 refund on our £208 room. Insulting.||It really feels like they know the problems in some of the rooms in this hotel and they just let people occupy them anyway. Take the chance that people are too anxious, too busy or just can't be bothered to take it up, since moving rooms is a lot of hassle.||My sister's room (101) stunk even heavily of stale smoke, and she was staying in there with 2 children. All their clothes stank and by the second day you could tell where they had been at the family events because the smell lingered!! They ended up checking out a night early and driving home in the evening after a busy day because they couldn't stand to stay in it. They also had food stains on the duvet.||Think a lot of the negative reviews ended up on the newport Wales premier inn page, which is where I nearly accidentally posted this, because the comments are...

We booked 3 rooms for 3 nights in august 2025 to stay near family for an event. After travelling 200 miles, we checked in and dropped our stuff at the hotel. We got room 107, 101 and 18 so we can understand why reviews vary - room 18 was fine, standard premier inn. The other two were not fit for purpose. We had plans most of the weekend, so we would only really be sleeping at the hotel. First impressions of 107 was a musty smelling tired old room. We opened the windows, dropped our stuff and went out, hoping the airing would help. It did not. We got back mid evening to put our 6 year old to bed and it still stank of stale smoke, like visiting a relative in the 90s who smokes indoors. Usually he struggles to wind down in a premier inn, so we give him a bath. One look at the bath and we decided against the idea - there were over 10 hairs and a tide mark around the bath, as well as built up scum on the shower side. It hadn't been cleaned at all! There were two hairs on the sink and what we worried were skid marks in the toilet but actually turned out to be limescale. It was grim. But it was late and 6 year old desperately needed to get to sleep for the next day's plans, so we got him to sleep and I popped to Lidl over the road for cleaning supplies and spent an hour wiping over the bathroom. The floor was a different colour after - it was filthy, dust grime and hair all around the edges, it looked like it only got a a quick wipe around the middle when being cleaned. Also splatters up the wall near the toilet.

Cleaned the rest of the room since I had the supplies, the surfaces came up with thick dust so hadn't been wiped and there were cobwebs in every corner.

Not only did we not have time to take this up with staff, or move room, but I'm anxious and hate conflict - I tried messaging premier inn on Facebook but they would only deal with it after we checked out. The result of that was they gave us a £37 refund on our £208 room. Insulting.

It really feels like they know the problems in some of the rooms in this hotel and they just let people occupy them anyway. Take the chance that people are too anxious, too busy or just can't be bothered to take it up, since moving rooms is a lot of hassle.

My sister's room (101) stunk even heavily of stale smoke, and she was staying in there with 2 children. All their clothes stank and by the second day you could tell where they had been at the family events because the smell lingered!! They ended up checking out a night early and driving home in the evening after a busy day because they couldn't stand to stay in it. They also had food stains...