Premier Inn Rochester hotel — Hotel in Great Britain

What a disappointment. The hotel is like most Premier Inns, the same standard room layout, the usual hair dryer, kettle, less than Premier toilet roll etc. However, a questionable stain on the wall next to the toilet, holes in the wall, questionable stains on both the bath and hand towels, and a train line literally 20m from your bed makes for a less than appealing stay. Oh, and there seems to be a signal blocker in the hotel (I have 3 bars and 5g signal in most places, but an exclamation mark and nothing loads), the free WiFi is useless, and the ultimate WiFi (not that I'd pay for it) does not reach my room. Now let's cover the food...

My client paid for the food package, which I tried to take advantage of. The first night I had prawn cocktail (which was OK) followed by the steak and ale pie. There wasn't much steak at all, and definitely no ale. The mash was the colour of scrambled eggs and the consistency of cottage cheese. Disgusting. I'd paid extra for beer battered onion rings. I ate 2, they were overcooked and rock hard. I ate the few chunks of meat and a bit of mash and called it a night. I gave them the benefit of the doubt and tried again for a second night, this time calamari to start, which was overcooked again, like eating gravel, the dipping sauce was nothing like described. I had peri peri chicken for my main, which I ordered with brocoli and peas so I could have something vegetable while working away from home. The peas were dry, and the brocoli overcooked. As for the chicken, it had the consistency of pressed tofu, and the sauce on top looked like vomit. I ate the chicken, brocoli and some rocket before quitting. While I ate, I watched numerous food deliveries arrive and felt so jealous of every single one. Cue day 3, again I'm trying to use the package the client has paid for, but I really don't want to have half a meal wasted. I asked if I could have a starter and a desert, and avoid the awful mains. Apparently not. Apparently, I can pay an uplift for that. I had my free drink while staring at the menu questioning my life choices, and walked myself the 20m to the McDonald's across the road. I might have had a sad looking Big Tasty, but it wasn't overcooked and was definitely made with a damsite more skill than the chefs in the Thyme kitchen.

The front of house staff seem nice...

A disabled room was booked for a wheelchair bound woman and her male carer for three nights. We were told there weren't any twin rooms available so a double was accepted as we felt we could work around the one bed issue. When we arrived, we were given the keys to the room and found that the bathroom door was actually hanging off it's runners and resting on the carpet, rendering it unusable. Not good when privacy is wanted! We reported this to the desk staff who, supposedly, entered it into the log book to be looked at the following day. There was only one towel in the room and it didn't look as though the carpets had been hoovered for weeks. On top of this the TV wall bracket was broken and the TV was actually resting on the shelf below it, which meant that if we wished to watch the TV we would have had to sit on the floor!

We again reported all the faults on the following day as we went out, expecting it all to be fixed when we got back later in the day. To our dismay, the only difference we found was that there were now two hand towels in the room.

Once again we reported the faults and on our return to the room later on our third day, we actually had a full compliment of towels and it did look as though the carpet had been hoovered this time, but still no close-able bathroom door or usable TV.

When we went to check out the disabled woman needed to use the disabled wc in reception, only to find that it was cordoned off. When we asked at reception if there was another disabled toilet she could use we were told "Oh, you can use it if you want , only someone last night left a dirty nappy in the bin and I haven't got round to emptying it yet, so it's a bit smelly".

On the bright side, the breakfast was good!

To add insult to injury, Premier Inn advertise that if you are not completely satisfied with your stay they will refund your money, only to be told that the best they could do was refund £60 on a payment of close to £300!

I could not recommend this place to anyone and will not be staying at a...

The rooms were clean and staff were friendly on arrival as you would expect from a premier inn, we cannot fault the hygiene or comfort at all. And view looking out onto the river is beautiful. However it went all downhill when we went to eat dinner at the hotel restaurant 'thyme', the irony is not lost on me when the issue here was time. It was THE WORST dining experience I have ever had at a premier inn restaurant. We had a table booked for 19:15 and was sat down straight away. We were told when being sat down that there would be a "short wait for food due to staffing in the kitchen". We ordered some starters of dough balls and brucshetta. An hour and 20 minutes later our very simple starters arrived, it took 80 minutes for them to serve rock solid inedible burnt dough balls that could have knocked someone out, and a cold "brucshetta" that wasn't even real brucshetta. A brucshetta is normal served on a toasted piece of sourdough or ciabatta with tomato and salad on top with balsamic, instead they served a small cold subpar garlic flatbread topped with a small amount of raw diced red onions, they did get the balsamic right. After complaining, our mains arrived quicker, about 20mins after our starters. 1hr 40mins after sitting down we were finally eating our mains. Credit where its due, the burger was very good, alot better than you would expect from an establishment like this. However, it was served with the smallest portion of chips I've ever been given for dinner (as pictured). We were planning on having dessert but opted no to in fear of the wait after wasting an evening twiddling out thumbs instead of our original plans. I would recommend the hotel if you don't need to use the restaurant, if you are going to need food then I would suggest getting something delivered, going across the road to McDonalds, or going to another...