The Dylan Coastal Resort — Hotel in Great Britain

Myself and my partner stayed at Ferry Hills 67 from 10th-14th June. We had looked forward to a nice getaway and some time off work and this was such a disappointment. Let’s start with the good. The onsite spa and pools are great, we loved using them. The area was clean and well maintained and the views from the pools were lovely. The restaurant and bar terrace were also nice, we ate dinner there one evening and the food was good. Our waiter was friendly and very personnable. The concierge service is a nice touch as the resort is relatively big. The driver was always friendly and helpful. The views of the Taf Estuary from our lodge were stunning!

Now for the bad… on the day we arrived at our lodge, we walked in and could tell it wasn’t cleaned properly or in fact at all. There was a dead fly squished against the living room wall, cobwebs and spiders in almost every room (living room, downstairs bedroom, downstairs bathroom, upstairs bedroom & bathroom). There was quite literally spiders in the shower and on the ceilings. We resulted in getting the hoover out to get rid of them all and counted 8! I have a massive phobia of spiders and felt so uncomfortable, arriving somewhere on your first day to find this level of cleanliness was shocking. We have stayed in several lodges in different parts of the country and have never experienced this. The lodge hadn’t been well maintained, there were water stain marks on some of the ceilings and part of the ceiling in the downstairs bathroom was peeling away. Prior to arrival its standard practise for the lodge to be thoroughly cleaned for the next guests who arrive and I can honestly not see how this was cleaned. There was a card in the living room for someone to fill in once they’d cleaned and inspected the lodge, it even had a box for the date it had been done. The whole card was blank… I sent a message to the number who’d texted after our initial arrival to highlight the issues. The following morning we got a call in the lodge, they were going to send housekeeping round. A while after two people turned up, were there for around 5 mins and said there’s not much they can do but would get some dusters and equipment to come back and give places a dust & clean. Then no one ever showed back up!! Now we’d already made plans for this day prior to our stay so couldn’t sit in all day waiting for someone to come back so we had to go out. By the time we got back reception had closed and there was no sign that anyone had been or left a message for us to say they’d tried coming back. The person who had called (I presume reception/guest services) never checked back in to see if the issue had been sorted. On our check out day I’d put some clean white socks on in the morning and within 45 minutes they were filthy, brown stain marks all over them from the floors downstairs.

For a company that’s called ‘luxury lodges’, this lodge was far from luxury and was such a let down. We’d really looked forward to our stay and the least we expect when paying good money to stay somewhere that’s meant to be a solid 4* is for it to be cleaned properly. I’m sure others have had a completely different experience and good for them but unfortunately, we cannot match that and wanted to make others away of...

Unacceptable Treatment and Poor Customer Service

We recently booked a stay at Dylan Coastal Resort as a group of 10, splitting our party across two lodges for a weekend getaway. Unfortunately, what started as a relaxing weekend quickly turned into a nightmare due to the resort’s unprofessional behavior and poor customer service.

On Saturday evening, a group of us were enjoying the hot tub outside one of the lodges, simply chatting and making the most of our stay. At one point, a staff member approached and asked us to keep the noise down. While we didn’t think we were being excessively loud, we immediately complied and quieted down out of respect for the other guests. The interaction seemed polite, and we didn’t think much of it afterward.

To our utter shock and disbelief, the following morning we were abruptly informed by the resort’s staff that we were being ordered to leave the premises, without any real explanation or opportunity to discuss the situation. The staff claimed that our group had been too loud the previous evening, and despite the fact that we had already complied with their request to quiet down, they decided to evict us without warning. This sudden eviction also included members of our group who were staying in the second lodge and hadn’t even been present at the hot tub the night before.

We were completely taken aback by the way this situation was handled. When we tried to speak to the reception staff to explain that we had complied with the noise request and that other members of our group had done nothing wrong, they were rude, unhelpful, and outright dismissive. They refused to engage in any meaningful discussion or listen to reason. Instead, they insisted that we vacate both lodges immediately, forcing us to scramble for last-minute alternative accommodation for the rest of the weekend.

What made the situation even worse was the resort’s refusal to offer any refund or compensation for this incredibly distressing and unfair experience. We were left out of pocket for an entire night’s stay that we couldn’t even use, and no one from the resort showed any willingness to rectify the situation.

The way the resort handled this entire situation was extremely disappointing, from the abrupt eviction to their refusal to even consider a reasonable discussion. We had booked in good faith, followed the rules, and were treated with complete disrespect. Having to find new accommodation at the last minute added unnecessary stress to what should have been a relaxing weekend.

For anyone considering a stay at Dylan Coastal Resort, be aware that the management and staff clearly have no interest in providing good customer service or resolving issues fairly. We would strongly advise against staying here unless you want to risk being treated poorly and unfairly.

Final Verdict: Avoid this place if you expect professionalism, reasonable communication, and a positive guest experience. Our trip was ruined by their shocking treatment, and they showed no interest in...

My friends and I had visited this Resort previously without any issues. The rooms are nice and while the service was not 5 star, the staff were pleasant enough and quite helpful. I don't know what has made this change, but on our most recent trip my friends and I had the complete opposite experience.

From the get go the staff were noticeably colder than we had experienced on previous occasions, and there was a distinct impression that we weren't really wanted at the resort, despite having visited previously. A feeling of not being welcome was not the greatest start to the visit.

On our second night, a couple in the group were talking on the hot tub at around 1:00am when a member of staff asked them if they could keep the noise down. Nothing had been said prior to this, and on being asked the members of our party in the hot tub told the staff member of course and went to bed.

Nothing further was heard until the following morning when different members of our party tried to use the spa facilities. Before even reaching the spa entrance, a member of staff shouted at them across the lobby that they weren't using the spa, that they needed to leave the resort immediately and if they did not the Police would be called. This was obviously quite shocking given the lack of prior communication, and the staff member initially refused to explain why they were being asked to leave. Eventually the group was told that a noise complaint had been made the night before and the entire party needed to leave without further notice.

This was initially very hard to believe, as the people in the hot tub had gone to bed immediately when they were asked, and nothing further had been said. To say such an approach was heavy handed and disproportionate is an understatement. Given the attitude towards our group throughout the stay before this, it seems that the resort staff were basically looking for any excuse to get rid of our party.

What was even worse was that people our group knew who happened to be staying in the resort at the same time were also asked to leave, solely through association with our group. This group had not even been at our lodge that evening.

Naturally this ruined the entire weekend. Overall the attitude of the staff was extremely disappointing even before the party was asked to leave, and the conduct of the resort in asking the entire party to leave as well as other guests who knew us was very unprofessional. Our group has visited this resort on a number of occasions, but after this experience I would strongly recommend that anybody considering staying in Laugharne stay at one of the...