Primelodge Rotherham — Hotel in Rotherham

I stayed in this hotel in April 2024, and on my arrival home I found that I had a parking ticket for having parked my car in their car park. When I checked in I gave the receptionist my car registration number, and therefore I expected that they would then be registering my car, because otherwise why would they have asked for the reg number? I simply believed that like most hotels the staff have a console on their side of the desk that they then type the number in to. It would appear that this is not the case! When I phoned up to state I had a ticket all I got told was that there is a big sign and an ipad that I should have put my details into. The staff clearly know this but don't physically tell their guests to ensure that they have understood that the onus is completely up on them, and they take your reg number for a reason that has nothing to do with booking you into the car park. I have tried to email them to say that it is their fault and I should not be paying anything, but have received no follow up. I have then called them, and have been told that a large number of guests have been in contact to say that they too have had fines, therefore I am not the only one, which indicates that this hotel is knowingly not taking care of their guests interests appropriately. To top it all off, the hotel can get the ticket cancelled, however you have to pay £30. So when faced with the choice of a £100 fine, reduced to £60 if you pay in 14 days, or paying the hotel £30 so that they can cancel the ticket, there is little choice.|Stay clear of this hotel, or be prepared for a...

This motel doesn't have guests, it has victims, whilst it is administered, as they have became known as, by Adolf, Heinrich & Hermann, they don't greet guests with a smile but with a snarl.||||The rooms offer little soundproofing from room to room, side, back and above or below, the doors between adjoining rooms must have cardboard insides so poor is their soundproofing whilst the partially timbered front wall, window and door offer little soundproofing from persons outside smoking whatever substances they may be smoking nor the traffic noise from the M18 motorway, nor the losistics LGV1 truck park, that this dump is immediately adjacent to.||||Trees make for excellent soundproofing against traffic noise but some bright spark, or sparks, decided to either trim back all the trees to basic trunks or fell them totally, 'soundproofing what soundproofing', another word that has been deleted from this place's dictionary.||||This place changed it's name from the Restover Lodge because the reputation was so bad, still the same ownership trading under a different identity, this place is at the very end of an industrial estate cul-de-sac that is littered with discarded alcohol containers, used contraceptives, even bloodied sanitary towels whilst this place clearly recognise that they have an illegal substances problem because their own staff, illegally, administer guest room searches looking for the same.||||We would rather sleep in a tent than stay at...

Arrived at the hotel, no problems in finding it as really well signposted. Was allocated a room by really friendly, helpful staff. Initial probs with key card, was changed for another and accessed the room. The odour was awful. The room had obviously been smoked in at some point and the smell of drains in the bathroom was really unpleasant. I went back to reception and asked to change rooms. The request was complied with without quibble. The next room wasn't really much better but I opened the window and hoped that it would smell a bit better when I returned..... It didn't. The room smelt of old smoke and chemicals. There was no way to ventilate it and the window only iopened a tiny bit because of security.It was almost impossible to sleep because of the odour. I know that the rooms are at the cheaper end of the market but I don't feel that it is unreasonable to expect to get a decent night's sleep in a room that doesn't smell like an old ashtray.There were some positives. I thought that the bed linen was nice and clean and the bathroom was also clean. The Rest of the room was in desperate need of refurbishment, updating and a deep clean.I found it impossible to stay there and ended my booking. The staff were helpful but unfortunately without the proper facilities there is little they can do. I had to find alternative...