Premier Inn Hatfield hotel — Hotel in Welwyn Hatfield

I had a very disappointing experience at Premier Inn's restaurant today that I feel compelled to share. From the moment we arrived, my group of family friends did not feel welcomed or respected as customers. When we checked in, we asked if we needed to inform anyone about our breakfast plans, and we were told we could simply walk in.

However, next day when we arrived for breakfast between 9:30 and 10:00, the experience quickly turned into a disaster. Most of the continental breakfast items were running out and not replenished, even after we inquired about them. The three servers present appeared overwhelmed with our group of 20, and if they were aware they couldn't handle it, they should have declined us a table to start with. After billing, there were issues with our orders when the plates came in, and not everyone received food. While they did eventually refund us, it required a frustrating argument about whether we all had paid and if we needed to prebook breakfast.

When we tried to resolve the situation, the two servers were unhelpful, while the manager, Monica, remained in the kitchen until the situation escalated. It was disheartening to see junior staff struggling to manage upset customers, using phrases like "get out." A simple apology would have gone a long way instead of deflecting blame. Monica's managerial skills were disappointing, as she neither supported her staff nor effectively handled customer concerns, something for the management to look into.

Overall, this was one of the worst breakfast experiences I've had at Premier Inn. After paying for an unlimited breakfast, we didn’t receive what we ordered forget a second helping, and the continental buffet was almost empty with not even plates available. I hope management takes note of these issues to improve future...

While far from perfect, it was quite convenient for our brief, one night stay in Hatfield back in April as me and my brother visited the area to see Welwyn Garden City (where we have a personal family connection) and also because my brother was doing a short course at the nearby University of Hertfordshire. The room we stayed in was relatively clean and mostly in a good condition, parking was quite convenient, there was a restaurant next door to the hotel complex where we had our dinner and breakfast, staff were mostly helpful and its location was convenient being off the A1 (M) Motorway and a short drive from both the University of Hertfordshire and Welwyn Garden City. ||My issues with this hotel is that some of the dinner/desert choices in the restaurant had finished, the menu was slightly limited, bed wasn't the comfiest so bit of a challenge to get sleep, there was no lift to the upper floor (okay for us but may potentially be a challenge for lots of luggage/heavy loads and if you're disabled unless you book the ground floor) and when we were going to hand our room keys the following day when checking out, there was no staff present even though when present, they were mostly quite helpful. So all in all, very convenient for one night, but has some points for...

While far from perfect, it was quite convenient for our brief, one night stay in Hatfield back in April as me and my brother visited the area to see Welwyn Garden City (where we have a personal family connection) and also because my brother was doing a short course at the nearby University of Hertfordshire. The room we stayed in was relatively clean and mostly in a good condition, parking was quite convenient, there was a restaurant next door to the hotel complex where we had our dinner and breakfast, staff were mostly helpful and its location was convenient being off the A1 (M) Motorway and a short drive from both the University of Hertfordshire and Welwyn Garden City.

My issues with this hotel is that some of the dinner/desert choices in the restaurant had finished, the menu was slightly limited, bed wasn't the comfiest so bit of a challenge to get sleep, there was no lift to the upper floor (okay for us but may potentially be a challenge for lots of luggage/heavy loads and if you're disabled unless you book the ground floor) and when we were going to hand our room keys the following day when checking out, there was no staff present even though when present, they were mostly quite helpful. So all in all, very convenient for one night, but has some points for...