Prezzo — Restaurant in Welwyn Hatfield

My wife and I have been bringing our daughter for a pizza at this Prezzo once every couple of months for the past 4 years and have always really enjoyed the food, although the desserts were always a bit old and dry. Today we went for a pizza after going to the cinema as a treat for our little girl. We were greeted by the same lady we always see and were shown to our table. So far, so good! They were busier than usual but we thought nothing of it. The manager was also there along with another waiter. The first lady came to take our drinks order and the guy shortly after took our food order. As you can imagine we were anticipating a lovely pizza and my wife (who is Italian) broke her cardinal rule of not eating pasta in Italian restaurant chains and ordered a tortellini filled with lobster and crab. Starters arrived promptly then half an hr elapsed before the second course arrived. Now it gets bad! I took one look at the pasta and knew it was no good! My wife took a bite and immediately regretted ordering it. I tried it and it tasted as if it was frozen. Dry filling, pasta definitely not fresh, lacking seasoning, and worst of all they were trying to charge the best part of £15.00 for it! Of course we then returned it and she didn’t order anything else. The nice lady was incredibly apologetic but that didn’t change the situation. I was then presented with the wrong type of Pizza (prestigio instead of classic). Now then, I’ve had prestigio pizza bases here before and they’ve been lovely but they’re just too big, hence ordering the classic. Unfortunately to my dismay, I took one bite and realised that it was bone dry! I scoured under the pitifully thin layer of cheese to try to locate the sauce but to no avail. There was a smearing around the edges and that was all. Naturally I complained and asked the guy to take it away. However, contrary to the nice waitress, he just looked at me as if I was mad, sighed rudely and asked me what I wanted him to do about it! I told him to take it away and bring the bill! I would also expect after a table of 3 have returned two thirds of their food in disgust, the manager should come over to apologise and at least ask what went wrong so they don’t do it again! NOT A FLIPPING BIT OF IT! She avoided eye contact and then acted as if nothing had happened! Needless to say we will be finding a new place to go for our family outings from now on and I hope this review goes on to discourage you from frequenting this establishment, especially...

Georgiana surveyed the floor. It was a busy night, but the diners maintained a steady drone. Food was ordered and served efficiently. Empty glasses had disappeared silent and unseen. Indeed table 5 considered it: the best lift since "Oceans 11".

Out of the corner of her eye there was movement. A huge 6 limbed thaag demon bounded between the tables, its tusks dancing in the soft light. She rose to her full height. This was HER shift. Her tattoos glowing with the dark magic of the Incas.

Stealing a piece of soft pizza twist (agreed to be "divine") from a near by table Georgie flung it into one of the beast's eyes. The chilli sauce briefly burned until it licked it away. The lithe Amazonian now had it's full attention and charged mouth wide in her direction, colliding with a helium balloon which burst in contact with its teeth. It gasped in surprise then squeaked a roar - more surprise. It stumbled briefly but this was the opportunity that Georgiana was waiting for. She flick-flacked forward and caught its nose with back of her left heel, darting right before thumping her elbow in its ear.

The thaag was in full retreat now, but tripped over the balloon cord, falling on its face. No time to fetch a steak or snap a table leg, she improvised by slamming one hundred and fifty seven individually wrapped wooden toothpicks into its back. Usually a demon would explode into dust as it fell back into the dark realm, but one hundred and fifty seven individual small wounds caused it to boil away.

It was gone and the room safe again. Georgiana regained her smile and strode off towards the kitchen. Conversations restarted. We had Cheesecake, which was also nice. Good...

Visited Prezzo for pre cinema meal. We visited at 7pm on a Saturday night so understandably it was quite busy. Initial impression was good. Upon entry we were seen to very quickly and shown to our table. The restaurant is nicely decorated, seating comfortable and it had a nice atmosphere.

The menu is varied and should cater for most. The food was well presented/cooked and had nice flavours. The portion size is spot on. For pasta, it comes in a fairly big dish so initial thought is that it is not a very big portion, but being pasta it is filling so as you tuck in, the portion is spot on especially if you have a starter too.

Price wise I have found Prezzo to be on the high side for what you get but they always seem to have offers on directly or through affiliations to bring the price down which then make it good value. Currently they have 25% off food usable 7 days a week.

The service was very friendly especially the lady that offer the cheese, she interacts with the clients with friendly comments which is a nice touch and makes a big difference with the customer experience. We used our cutlery for starters and the friendly waiter brought out a new set with new napkins for our main. Service wise it is 5 stars.

The staff are all friendly and hard working. Prezzo do not automatically add on a service charge so remember to tip.

We had a wonderful meal and would definitely visit again....