Wisteria Inn — Hotel in Alys Beach

Upon arrival, my wife and I were excited to see what our suite would be like, but we were quickly disappointed. As a member of the U.S. Air Force, I expected there to at least be a sense of cleanliness indoors to match the what appeared to be well kept outdoor area. Within minutes of being in the room, we had already made the decision that we would have to find somewhere else. On the back of the front door is a letter that signifies an Exception to Sanitation Requirements. The room had an awful smell of mold and dust, causing our allergies to flare. After inspecting the room, pulling back the covers, and opening the blinds, we found that nothing was truly clean. The shower had water damage in the ceiling, most of the furniture had a thin layer of dust on it, the ac unit in the room was absolutely filthy, and the bed not only smelled but felt of mold. The next morning, I tried contacting her over the phone to cancel the rest of my reservation as I had only paid for one night so far (which we didn’t even stay there that night). She immediately became rude, telling me that I would not be getting a refund for my cancellation. After 2 minutes of talking on the phone, explaining to her that the room was moldy and that staying there would have been a health hazard for not only ourselves, but our dog as well, she proceeded to say “Oh vomit.” and hung up on me. That is where it got worse. My wife and I drove from our hotel to the Inn and went to speak to Mrs. Bronwen. We sat down with her only to be greeted with a nasty look and an immediate conflictive attitude, almost as if we were a nuisance to her. When I brought up cancelling my reservation, she claimed that she had told me that the days would be cancelled free of charge, which is NOT what she said over the phone. She then accused us saying that we had slept there that night and that we were lying about the mold and dust. It was obvious that she had become angry, which was followed by her getting up out of her chair and approaching me in my seat, not only breaking social distancing policies that she’d set herself, but almost in an intimidating manner like she wanted to tell me her piece of mind; or worse. After that, we decided to walk back to our car. Overall, this was a very unpleasant, dirty, unprofessional establishment that does not take accountability for things that they’re at fault for. To anyone looking to stay here, DON’T, cause every bad review that you can find for this place is completely true. We will never recommend this place to anyone and certainly will never be staying ourselves. ||Side notes: |1) policies are not stated on her website as she claims, only on your confirmation email given AFTER she charges your card for deposit. |2) pricing with pet for one night was around $200, which is outrageous for the less than sub-par living...

Upon arrival, my wife and I were excited to see what our suite would be like, but we were quickly disappointed. As a member of the U.S. Air Force, I expected there to at least be a sense of cleanliness indoors to match the what appeared to be well kept outdoor area. Within minutes of being in the room, we had already made the decision that we would have to find somewhere else. On the back of the front door is a letter that signifies an Exception to Sanitation Requirements. The room had an awful smell of mold and dust, causing our allergies to flare. After inspecting the room, pulling back the covers, and opening the blinds, we found that nothing was truly clean. The shower had water damage in the ceiling, most of the furniture had a thin layer of dust on it, the ac unit in the room was absolutely filthy, and the bed not only smelled but felt of mold. The next morning, I tried contacting her over the phone to cancel the rest of my reservation as I had only paid for one night so far (which we didn’t even stay there that night). She immediately became rude, telling me that I would not be getting a refund for my cancellation. After 2 minutes of talking on the phone, explaining to her that the room was moldy and that staying there would have been a health hazard for not only ourselves, but our dog as well, she proceeded to say “Oh vomit.” and hung up on me. That is where it got worse. My wife and I drove from our hotel to the Inn and went to speak to Mrs. Bronwen. We sat down with her only to be greeted with a nasty look and an immediate conflictive attitude, almost as if we were a nuisance to her. When I brought up cancelling my reservation, she claimed that she had told me that the days would be cancelled free of charge, which is NOT what she said over the phone. She then accused us saying that we had slept there that night and that we were lying about the mold and dust. It was obvious that she had become angry, which was followed by her getting up out of her chair and approaching me in my seat, not only breaking social distancing policies that she’d set herself, but almost in an intimidating manner like she wanted to tell me her piece of mind; or worse. After that, we decided to walk back to our car. Overall, this was a very unpleasant, dirty, unprofessional establishment that does not take accountability for things that they’re at fault for. To anyone looking to stay here, DON’T, cause every bad review that you can find for this place is completely true. We will never recommend this place to anyone and certainly will never be staying ourselves. ||Side notes: |1) policies are not stated on her website as she claims, only on your confirmation email given AFTER she charges your card for deposit. |2) pricing with pet for one night was around $200, which is outrageous for the less than sub-par living...

This was a bittersweet trip for us. Our older dog's health had been declining and we made the hard decision to say goodbye. So we made on last trip to one of his favorite places, the ocean, for a long weekend.

This is a wonderful PET FRIENDLY hotel. The amenities are perfect for our minimal lifestyle. We had a coffee maker, A/C unit, space heater, plenty of storage, and a fridge large enough to hold drinks and snacks. I only caution that the drainage in the shower is slow due to people not rinsing off the sand with the outside shower unit in the garden. Slow drainage did not bother us in the slightest though. Pool and hot tub are clean and the garden area reminds me for some of the air bnb's we stayed in when we lived in Spain. Each room is unique which give it such a beautiful personality. The thing we enjoy the most is how quiet it is, this is a 16 years or older hotel, so there are no screaming children running around. It made our bittersweet weekend more enjoyable because we could just spend some quiet time snuggling with our older dog one of the days.

The host is amazing! She holds mimosas at 12p and wine at 5p every night. She was very accommodating and understanding of our situation with our dog, as well as great with our younger one.

The beach is just across the street. Even though it states no dogs, if you want to walk/run them before 8/9a, no one cares (and there are plenty of other dogs and their owners walking too). Otherwise, there is a dog friendly area of beach near Pier Park (10 min drive). Carousel Grocery, Pho 77, and Thomas Donuts are within walking distance (furthest is about a mile). Otherwise, PCB has plenty of restaurants along the way within a...