(2/29/20, from my Yelp remarks)
Despite the look of the hotel, it turns out this place was less coliseum and more UFO - the shameless lack of upkeep was fascinating, the foodservice was curiously dreadful, and the only redeeming factor of the room was that it didn't collapse on us. Given my limited space in this review, I will take care to thank the front desk staff and shuttle service for being great. The one shining star I do have to give is theirs.
After checking in at 2:05 PM, we made a beeline to Creeks restaurant/lounge, located in the hotel atrium. As we hadn't eaten since breakfast, our energy was low and our appetites high. Much to my surprise, only one person was on staff. This older gentleman was manning the bar, taking orders, and busing tables - too much work for one person. My girlfriend ordered the venison sliders, and I got the Del Rio Club; both of us got sides of fries and sodas with our meals. Then we waited...and waited.
Our meal did not arrive until 2:45 P.M. My sandwich was mediocre at best; it was the girlfriend's meal that was actually a cause for concern. The venison was undercooked in the center: a deep, squishy red surrounded by a wall of brown meat. The deer had may as well been alive, or at least not at 165 degrees internal temperature. It was disgusting, and much of the meal was left uneaten.
I am sympathetic that our server was working alone; he should not have been. Nevertheless, our dining experience and meal quality was unacceptable.
[later in the evening]
After an afternoon of revelry among friends, the GF and I returned to the lounge. With lunch service as bad as it was, perhaps after-dinner service would be better. We had some work to do, so we thought we'd pair the evening with a fresh pot of decaf coffee.
Behold, the lounge was staffed by only one person again - a younger man who was at the bar taking orders. We asked for coffee; he presented a counteroffer of decaf Americanos. We were not pleased, but we accepted. Shortly afterwards, the gentleman reported that their espresso machine was "down", and that he'd work on "figuring it out", like a math equation. Whatever plan he had in mind did not succeed; our verdict: no coffee.
Now, the Creeks menu does offer, for $6, a pot of "fresh coffee", including the decaf we requested. Seeing as we were at the lounge, I thought if we moseyed to the adjacent restaurant, perhaps we could get our coffee there. However, we observed that same barman sprinting - actually sprinting - to and from the restaurant quite often. It seemed both the restaurant and lounge were tag-teaming (poorly), so we deduced that there were no options for coffee available to us. Maybe we were wrong, in which case the man should have said, "I don't have coffee here, but if you go to the restaurant, they'll serve you." We will never truly know where, in this impression of a hotel, the coffee was located.
After an hour of work, we opted to quench our thirst with some water. I went to the bar, where our sole server was telling football stories to the patrons enjoying their beers. The appropriate thing to do, in his position, would be pausing the story to take my order. Although I was in plain sight, he continued his story for several more minutes as I waited. I was unimpressed by his lack of courtesy (also, his story was odiously boring).
A note about the upkeep. Strewn about the atrium was the same garbage for the duration of our stay: trays with empty cups, beer glasses, and used napkins.
Finally, the room: stuffy, odd-smelling, complete with a rogue thermostat. I woke in the middle of the night damp with sweat; somehow our room managed to grow stuffier and odder-smelling, and the thermostat was dispensing hot air. It was a dreadful night's sleep before an early-morning flight.
In summary, this hotel was unforgettably awful, and we shall not return. $166 poorly spent. In the future, we'll plan on staying at a cleaner place with a functional...
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