Swiss Chalets Village Inn — Hotel in Bartlett

I have had the WORST customer service without even booking a reservation yet! I called yesterday to ask questions about some rooms, the girl that answered before letting me finish my 1st sentence referred me to their website. Now I am a consumer that thinks customer service is VERY important so of course I'd like to talk to them, get a good feel for this place. Well after her referring me to their website I asked my question about a room they had, she very rudly said she will read off to me whatever it says on the website for the room but then put me on hold.. I was on hold for a few minutes then could hear her talking to another customer and her first words to them were "What" so she must be in a bad mood... lmao!!!! She came back in the phone with me and said the same thing even more rudely this time that since I don't want to go on and look she will read off what the website says about the room. With poor customer service like that I called her out on it and she hung up. The next day (today) I call and ask for a manager, I'm sure they would like to be aware of the poor customer service this girl provided, so I asked for a manager, the girl that answered said ok.. paused.. then said what's going on, I asked if she was the merger and she said she was and what's going on again, I asked for her name, she paused huffed a little said No la with an attitude and then said ma'am what's going on. I'm already calling to complain about poor customer service and this girl is giving me such an attitude so asked for her manager and she said she is trying to help that she asked what's going on 3 times and that all I want to do is give her an attitude, well yeah I'm going to give her one after the attitude she had just given me. I stated I wanted to complain about the poor service and potentially make a reservation if it was resolved but I will not go there with the incredibly poor customer service these girls have given and I hung up. Since I never was passed o we to any other managers higher than this No la girl I called back a few minutes later and she answered and I asked for the manager and she right away yelled at me saying she is not arguing with me and hung up on me!!!! This is the worst service have ever received from anywhere!!! I am a manager at my facility and I would 100% want to know if any of my staff treated anyone this poorly, so I will be making sure I reach higher up! All I wanted to do was book a nice overnight for my anniversary for something romantic with me and my other half. It will never be there, that...

We stayed here the past few weeks because we are working. First week we stayed in a jacuzzi tub room with a fireplace and it was amazing. We had a great weekend. It was quiet off the beaten path, service was terrible at the front desk. There is a man and older woman I never caught their names but I got a weird feeling that they did not want us there. The housekeeping staff are amazing rooms are clean housekeepers brought us everything we needed.

Second week we were put in a very small room, not as clean as the jacuzzi room. I had inquired to a man at the front desk named Gio (i think because I could not understand what he was saying) but I inquired about the difference in price for the jacuzzi tub rooms. He insulted me insinuating that it was “much more” than I could afford. I guess he didn’t want our money. So the owners loss there. He wasn’t warm or welcoming and the customer does not come first because when I checked in he was too busy putting decorations away than to help me. We stayed one more time this week and it snowed a lot. We have to be to work by 6 am. The parking lot was nowhere near getting ready to be plowed. We almost lost our jobs not to mention our vehicle got stuck on the huge hill out of here, but the worst thing is the man told me almost yelling at me that they are contract plowing and there is a huge red truck with a big plow sitting in the parking lot!!! And there were drug addicts in the room a couple doors down. We called to ask if the people above us could quiet down at 10 pm at night because we have to be up by 4 and couldn’t sleep. It was a horrible stay and I do not recommend this place to families with young children or anyone just looking for a quiet welcoming warm place. THIS IS NOT THE RIGHT PLACE!

Also they did not try to make it right he acted like they were not wrong. He also put someone above us purposely while the whole inn was empty. He could have put them in any of the other rooms but he put them directly above us. Why were we treated so badly? We love it here but we do not love the inn keepers. Lighten up and act like your guests are welcome. At least offer a free night next time if you want business to come back. Yall are by far the biggest jerks I have ever met. We unfortunately decided we do not want...

We had four rooms spread out one with a kitchen as there were 13 of us traveling for the holiday weekend half of our outlets worked in the rooms in the room with the kitchen there was no table and chairs to sit at my husband ended up asking for one we got it Friday morning he had to carry it out of the game room himself no trash cans were in the room with the kitchen there were surge protectors plugged into the stove and the microwave Friday evening my oldest son slipped down the stairs that were covered in ice and ended up at the emergency department there he was given crutches when my grandson slipped on the ice getting into his car from our room as they were not putting the rock salt down like they should have been we did it in our walkway ourselves after that (paying customers) should not be doing the work for a place they are renting for the weekend my Daughter in law went to the office to tell them my son had just been discharged from slipping down the stairs with crutches for his hip that got injured and they were told the outside stairs are for emergency exit only (No signs were posted anywhere )Saturday morning we leave for the day at Santa’s Village to come back to all 4 doors left open stuff stolen out of the rooms and electronics and stuff used we went to the office the only explanation they had was that they hired a new housekeeeper mind you the only thing done in my room was clean towels left no trash taken out no beds were made we all slept in two rooms that night DO NOT USE the pullout couch bed in rm 128 there was blood on the sheets from someone else that was the first time we opened it the same thing happened in the other room with the pull out bed it was used from the previous people and not cleaned blood was on their sheets as well and it was broken we will never stay there again they need to get better housekeepers and update the rooms if you do stay I suggest you put cameras up to see who is going in your room while you are...