The New England Inn & Lodge — Hotel in Bartlett

We have been staying at the NE Inn since we were married in 2000 and absolutely love it. From the cabins to the lodge to the restaurant and tavern. Unfortunately we found out while trying to book a Christmas trip that ownership has changed. Gary is no longer there which is so disappointing as he was the heart of the Inn. He always took such interest in making your stay as amazing as possible. Gary and his staff made everyone feel like family. I recently inquired about availability for a trip I was planning with friends in December. I emailed the front desk for info and then spoke with my guest to make plans. When I went to book was told the info was incorrect and they could not accommodate us. I forwarded the info I got from the front desk and was told again they could not accommodate us. The “general manager” Jeff ended up emailing me basically telling me that he didn’t care to have our business as we hadn’t stayed there since 2020. I explained that we didn’t travel during COVID and I had some health issues and that is why we hadn’t been there. Jeff sent two very unprofessional emails to me and I was appalled at the way he spoke to me. Regardless we will never return. Just be aware, if you are used to going to the NE Inn and being greeted by Gary and staff the new management is nothing like that. So disappointing as my family and I have had such wonderful memories there and celebrated so many special occasions there.

Response: I am not sure what you are talking about copying and pasting my reviews I have done no such thing and no reason to even do that. I wrote this review last year after trying to make the reservation for our Christmas trip and I haven’t done anything since. We found beautiful property with the most amazing owners and we’ve been staying there since last December. We haven’t even thought about the NE Inn although we do have to drive by the NE Inn to get to the new property and find it so sad that it’s always so empty now. Like I said before we’ve been staying there since 2000 and Gary always accommodated us. We never stayed at Sandy Creek and I never said we did. I do find it comical though that you talk about losing revenue if you rented to us that weekend and Sandy Creek was vacant that whole weekend so I guess you were right about losing revenue. Again thank you so much for taking the time to respond to this review again seems you don’t have anything better to do....

We travel a lot and stay in the North Conway - Jackson area several times a year at different places. I really liked the atmosphere at NE Inn & Lodges. We stayed in the Inn. The entranced is bright and welcoming. There is a gas fireplace that was lovely to sit in front of and read. But the fireplace did not have a blower to bring heat into the room which would have been nice on a cold day. |The room was lovely. It was quite large and had a sitting area. The TV offered many channels and the remote was easy to use. There were two entrances in the room. One led to the large wrap around porch with nice furniture. Great for sitting and looking. |The room was nicely decorated. The large wooden beams gave it an awesome western lodge look. The only negative was the wooden beams made the room seem darker than if it had white walls. Better lighting would solve the problem. Because of the covered porch no sunlight came in to brighten the room. |The room was spotlessly clean. The coffee pot was useful. If you drink tea, ask at the desk for some. The refrigerator came in very handy as did the microwave. No dishes or utensils were there. |The bathroom was large with needed toiletries. The towels were nice.|Staff: the ones we met were friendly and helpful. |Food: Breakfast at the Sunrise Café a few miles away offers a great menu, food, and at very reasonable prices. There might be a line to get in during busy times. Dinner at Tuckerman's is a great place. It is owned by the Inn an is across the small road from the inn. Good menu with good food and prices.|Pool: Get towels at the check in desk. The pool was very clean and so were the dressing rooms. (but could change if it is very busy) It was a nice place to relax and read. No hot tub. We went off season so no one was there but us. |There are different types of accommodations: log cabins, cottages, and the Inn. Something for everyone. Lots to do in the area all year around.|Would I return to the Inn? Yes, but being retired we wait...

We stayed at one of the cabins during foliage season. When we arrived, the office was not staffed, just check in instructions left outside. Our cabin was a bit outdated, smelled musty, was pretty dusty, and definitely gave the impression that it had been awhile since someone had stayed in that cabin. However we're not fussy travelers, so we wiped things down, dropped our luggage and left for dinner. We got back late and it wasn't until we were going to bed that the person sleeping in the bedroom realized that the cabin had never been "winterized". There was a literal gap to the outside the entire way around the window unit A/C letting cold air in. This is an October night in New England- it's cold. There was no way to close that off. To make matters worse, the propane heater in the room wouldn't even turn on. The room was way too cold for someone to sleep in, so we closed that room off and that person had to sleep on the couch. By morning, that room was icy cold. The next morning, we called to let the staff know. To their credit, they did say we could've called the previous night and they would've come to help and we did appreciate that. However, it was so late when we figured it out and we know from our professional background that when it comes to LP heaters/appliances, they really should be serviced by someone LPG certified so we would not have felt comfortable trying to troubleshoot the heater late at night anyways. The area is nice, it was very quiet and a close location to restaurants and grocery stores in Conway, recreation opportunities in the White Mountains and the...