Mattress Firm Premier Park — Hotel in Boca Raton

For five months we’re looking for a very soft mattress with a cooltouch technology cover. After ordering two different mattresses on line over the last four months and returning them both, we went to Mattress Firm on Glades Rd in Boca Raton. The sales person was Ike, who assisted us in helping us narrow down what we were looking for, showing us several mattresses, he was so helpful with his suggestions, especially when we told him we wanted a very soft mattress with a cool touch top cover, he then guided us to a Nectar Luxe hybrid mattress. Ike said that the Nectar Luxe was the softest mattress they carried at Mattress Firm and that had the cooling technology surface. He did not have one in his store but sent us to another store in Boca Raton where they would have it. Upon entering the store, we met Jeff, the sales person there. He showed us the mattress and we laid down on it, and bingo!, that was exactly what we were looking for. The mattress was on sale, Jeff told us it was marked down $650. Jeff also gave us a fantastic pillow to use while laying on the mattress so as to simulate our actual sleep position. We left the store went home and researched the Nectar mattress on line so we knew everything about it. We returned the next day and Matt, the Boca area stores Manager was there and he was great to deal with. We purchased the mattress, plus a bed cover and the pillows Jeff had us use the day before. Matt greatly discounted the cover and the pillows and we certainly feel like we got a great deal and will be very happy with this mattress. The Mattress comes with a one year warranty of 100% refund if we do not end up liking it, one year! Should the mattress ever go on sale for a lower price over the next year, we will also get a refund check for the difference of what we paid. How can anyone not be happy with that guarantee. We a very grateful to Ike and his expertise for steering us to the perfect mattress, Jeff’s help and assistance at the other store and the deal Matt gave us. Also Mattress Firm’s price was the exact same price as buying it directly on line from Nectar, plus we got a great deal on the cover and pillows. I highly recommend Mattress firm. The three employees we dealt with were great and at no time did they ever...

My wife and I have been sleeping on my same queen mattress I've had for the past 13 years. After over two years of back pain we decided to get ourselves something new, especially since it was Black Friday. After looking at a few stores we walked into this Mattress Firm to see what they had to offer and walked out getting something perfect for our budget and needs. We were warmly welcomed by Justin Foremaster, the store manager, and straight away I knew we were talking to the right guy. We only had a budget of $300-500 and were looking for something that could give us support, but was really soft since we have back issues. After trying out some of the budget friendly mattresses in the back, we weren't sold on any. Hearing this, Justin directed us to a mattress that was twice our budget, but after laying on it for a few minutes, my wife and I fell in love. He offered us a door buster (half off) discount even though they were just about to close, which we just couldn't refuse. And, to top things off, we got a mattress protector and half off shipping thrown into the deal! All in all, dealing with Justin was a pleasure to say the least. I normally feel pressured and uncomfortable around sales people, but he wasn't pushy, actually listened to our needs and wants, and was more than helpful to my wife and I. If you need a new mattress, be sure to check out this Mattress Firm. You will be in...

The other reviews listed here are consistent with my experience at this Mattress Firm location.

Robert Shelby, the store manager, made my most recent Mattress Firm experience wonderful. I came into the store having an idea of what I wanted, but Robert was patient and took the time to show me other mattresses in a similar price range and comfort level. It was easy to tell he was knowledgeable and passionate about the materials in mattresses and the manufacturing process, keeping up to date with new product lines, and relating them to product quality. He ensured I had an understanding of how each type of material would affect my comfort long-term.

The experience was not rushed and not pressured (unlike my first two experiences at other locations years ago) - it was easy to see that Robert simply wanted to pair me with the right mattress within my budget with my comfort in mind. The sales process was also transparent, arriving at a more than fair final price. All items arrived/were delivered on time and in new condition, as expected.

I am picky about sales experiences, let alone mattress sales experiences, and can easily say this experience was the best I've ever had with Mattress Firm. Robert stood out by expressing his personality and passion, opposed to trying to make a quick buck. Highly...