Fairfield by Marriott Inn & Suites Boca Raton — Hotel in Boca Raton

For starters, we checked in on Sunday, August 4th, around 9 pm. The room, which was supposedly the last available, had a smoky scent, indicating that the previous occupants were likely smokers. They could have aired out the room, but instead, we were given an air freshener.

On Monday morning at 6:45, I went for breakfast. The food was great, and I particularly enjoyed the little quiche. Being a chocolate milk lover, I decided to take some to drink with my cereal later and grabbed a few cartons for my family. Around 11:25, my older sister mentioned that her chocolate milk tasted bad, so I poured it out. As I poured it down the sink, I noticed it was frothy and bubbly, but I thought it was just shaken.

Later, around 11:50, I wanted to have some cereal. Remembering my sister’s comment, I decided to check my milk before using it. I poured some into a cup and discovered it was old and chunky, resembling chocolate cheese. The expiration date was August 9, which I thought was still valid. My sister advised me to go to the front desk. I showed the front desk attendant the spoiled milk, and he spoke to the lady handling the food. She gave me a new carton, explaining that the milk I took had spoiled because it was at the front of the fridge.

To be cautious, I tasted the new milk before using it with my cereal. Surprisingly, it was also spoiled. Unsure if it was just my imagination, I took two more sips. I went back to the front desk, apologized for the inconvenience, and got another milk. I returned to my room, waiting for the cleaning lady to finish so I could eat in peace. After she left around noon, I drank the milk, but it was spoiled again. Feeling slightly queasy from the previous sips of bad milk, I went back to the front desk and saw a different lady. I apologized for the trouble and explained the situation. Thankfully, she took action and threw out the spoiled milk.

Having to visit the front desk three times was frustrating. If I had stayed in my room the first time, other guests could have gotten very sick from the spoiled milk. The lady handling the food should have checked the expiration dates instead of blaming the spoilage on the fridge being opened too often.

We already had a discount on our room, so the desk attendant offered to add points to our rewards card for our next stay. Despite this, I threw out three cartons of milk that had expired the day before. Drinking that milk has left my stomach feeling upset. I've stayed at other Marriott locations without issues, so this experience was particularly disappointing. I also blame myself for not checking the expiration dates, but please excuse this oversight as I am still in...

I’m Joe Aponte, I went to. The Marriott Hotel by Boca. I've been staying in this hotel for more than a month. I had a situation that I didn't see my boss he had a car accident and I asked to talk to the manager, CARLOS he avoidme many times and don't want to talk to me. And when I had the opportunity to talk to him, I explained myself that I look, um, I didn't saw my boss he was in car accident and he cant pay me today and I, I talked to him and say, look, uh, I've been staying here for a month. If it's a way that you can allow me to stay for tonight and tomorrow morning I pay you for this night because I didn't see my boss he is in the hospital and he just told me no. We don't allowed to do that, and I say, I completely understand. I know you're doing your job, but it just, honestly, I'm here with my wife and my son, and he told me that he don't care. He said, he told me I don't care that you had that situation with your family. That it was the worst that CARLOS told me. The girl at the desk said don't worry I will help you out thank God for her because he want to put my family on the street. He's like, that's not my problem. And I was like, bro, you don't have at least A, a little person inside your heart to help me and he's like, no. You know, and I even feel so bad because I'm frustrated for what it was happening to me in that moment. And I received help from the girl at the desk, you know she paid for my room. And all this...

One problem after another and I'm partially handicapped I was supposed to have a walk in shower and when I got to the room everything was clean except for the bathroom the huge handicap bathroom with the walk in shower somebody look like it was being lived in stopped up toilet let's not talk about what was in the toilet someone had taken the shower last and put their washrag up and just hung them and they were dry as a bone in the exact shape they were crumpled up used in hung up around the bar to dry on the toilet paper roll was literally empty it had a tiny piece from the very end of the Roll hanging there so of course they put me in another room on a another floor even though I was supposed to be on the first floor this was supposed to be an identical room and I get into the room and lo and behold there's no walk-in shower even though it says handicapped it does not have a handicap shower nobody with handicapped in their legs would be able to get into that shower other than that I guess everything was mostly all right but it's not like going to the hotel used to be before the pandemic and I am halfway understand that but I'm not going to go into detail every little detail of what I did or didn't like about place but when I mentioned above was not the only thing I dislike and what I did dislike much outweighed when I do like and I'll leave it at that but they did credit for the room...