Quality Inn & Suites Ruther Glen — Hotel in Bowling Green

First of all I am not the type to leave bad reviews but in this case I feel an obligation to caution other families. I am ex military and have slept in some rough conditions so not much typically phases me. I booked this hotel because I had a day at Kings Dominion planned for myself and two children. The location seemed great for that. I have stayed at other Quality Inns and the pictures on the website seemed to portray a decent / clean hotel and since I was only staying one night I figured I would give it a shot even though I was reluctant because of other negative reviews. The guy at the front desk was very nice and I think he could have been the owner. I really hate to leave a bad review but honestly I was just shocked by the overall condition and cleanliness of the entire hotel and especially our room. Our room was on the second floor. There is no elevator so I had to hike our luggage up a set of stairs. I will say that he did offer to help but I just thought it was unusual to not have an elevator (or at least an operable one). I am not afraid of a little workout so that was no big deal for me but for others that are not physically capable of that just be aware. As we made the trip down the hallway to our room I noticed that the carpets look like they have not been vacuumed for some time and the whole place reeked of a cross of weed, cigarette smoke, and an overall funky stench. When we got to our room I was just amazed of the filth. I attached a few pictures that can do some of the talking but really i could have posted many more. The sheets looked like they hadn't been washed for some time. Luckily we had traveled withe some of our own blankets and pillow so I peeled their sheets and pillow off and used ours. The smoke detector had a plastic bag over it??? I've seen bathrooms at gas stations that were cleaner. The exhaust fan had so much build up on it I don't think it could have ever been cleaned. The ceilings were flaking off debris and the floors were noticeably dirty. I didn't get the impression that there could have been a housekeeping staff working there and if there is they should be fired for ridiculously low standards. Ordinarily I would have complained and got my kids out of there but we were so tired from a long day in Washington DC that I just decided to tough it out because we were only staying for a few hours. You are honestly going to stay clear of this place. I feel guilty that I even had my kids in this situation. Do yourself a favor and spend a few more bucks to get...

Upon arrival, the exterior of the location did not match the pictures shown on the site when booking. The location sat next to an abandoned building and looked as if the hotel location itself hadn’t been serviced in a while. Front desk representative (Reggie) was helpful, knowledgeable, and very pleasant to deal with. Upon arriving in the room we were assigned, the smell of moisture/mildew smacked you in your face. The bed comforters had yellow stains on them, and when we went to inspect the bedsheets, there was hair on them. Unsure if it was animal hair or human hair. My daughter had to use the bathroom and came out immediately saying there was hair around the toilet and the toilet paper on the holder was just about empty. The replacement toilet paper placed on the back of the toilet was not wrapped and used. I immediately went to the front desk to report, and Reggie was super helpful and apologetic. We were switched room immediately.

Upon entering the second room we were assigned, the bathroom light was out and a bulb needed to be replaced. We found a cup used as an ashtray in the nightstand drawer (picture attached) which the room was supposed to be non-smoking. The walls had stains on them which we were unsure if it was mold/mildew or something else (picture attached). The bathroom wasn’t clean, there was a red handprint on the bathroom wall between the tub and toilet (picture attached). The bathtub was dirty, the bathroom floor, and the shower curtain had mildew/mold. The bathroom ceiling also had mildew/mold. We immediately contacted another hotel in hopes to leave this one behind, though no vacancies were available for us. So our next decision was to head to Walmart for cleaning supplies, bed sheets/blankets, and bathtub mat to use. An additional expense my family was not ready to take on, and shouldn’t have ever been forced to do so.

Throughout the night, kids were running up and down the hallway yelling and playing around. Fine. But what got us with the smell of cigarettes and marijuana that was throughout our floor (1st) and the 2nd floor of the hotel.

We were there with three other couples who also stayed at this hotel and all of us had a...

As I was getting settled in my room, I noticed that the room was in disrepair, not clean, outlets and lights did not work and it appeared that someone had used the shampoo. I would have asked for another room but I was too afraid to leave my room. ||||Later, I was awakened by pounding on my door. I didn’t answer at first but a man continued to pound and it was clear that he was going to enter my room if I didn't respond. I asked what he wanted by shouting through the door and he said ”Oh someone is in there” and continued down the hall. ||||At breakfast the next morning, I was the only person in the dining room when a man came in. I thought he was an employee because he appeared to be looking for someone who worked there. He kept talking to me even though I was reading while I ate my breakfast. He wouldn’t leave me alone so I politely told him that I wanted to focus on my reading. He just sat at a nearby table and watched me. I was so uncomfortable that I left without finishing my breakfast and went to the front desk to get some help. The man followed me to the front desk. ||||There was no one at the front desk nor was there any other hotel employee or security around. Finally, a hotel employee come to the front desk. The man, who wouldn't leave me alone, then asked me to go to his room. I told him that he needed to leave me alone or I was going to call the police. He then left the front desk. I asked the employee at the front desk if that man was an employee or guest. Although I asked him this question several times, he didn’t answer because he didn’t appear to understand what I was asking. I explained what the man did but the employee didn’t appear to understand and didn't show any concern about what I shared with him. It became clear that I wasn’t going to get any help from this employee and there were no other employees around that I could speak with so I just checked out and quickly left. I will not stay at this...