DoubleTree by Hilton San Francisco Airport North Bayfront — Hotel in Brisbane

I take at least 8 trips a year and stay at hotels around the country at all levels around the United States and the parking situation at this place is a first making me unable to recommend this property in good conscious despite other positive aspects.||||Remember when Spirit Airlines first started and you were initially caught off guard using the airfare search engine to find an incredible price only to find out it was the same as the other airlines after all the fees, that's what this place made me remember.||||Most hotel search sites will show the parking fee for a hotel. Not this hotel. Many websites will just say onsite self parking for this hotel. A couple apps send complimentary parking. Some you may find the word surcharge but there won't be a dollar amount. That's because the hotel's own parking lot appears to be not owned by the hotel and they force you to go to a website and pay $35 a night, non-refundable if you cut your stay short. It's not the amount I have a problem with, it's the fact regardless whether intentional to hide the parking cost or they just didn't have the option to own the parking lot the hotel is in, the end result is a bitter feeling of being scammed by a bait and switch business practice. The parking stalls are some of the smallest I've seen to add insult to injury so to speak.||||When I woke up in the morning I was expecting to see all the adjacent parking lots of the business complexes packed full of cars hence the need to tightly control and charge for parking. Not the case, the place feels deserted as if the post-COVID remote workers still have not returned for the most part.||||If you don't have a car though, this location is unique in a large high tech business park adjacent to a marina that is bordered by two bays with a few miles of walking paths. Airport is about 7 minutes and Downtown San Francisco is 10 minutes the other way. It almost feels like a bit of a peaceful oasis since the business complex feels fairly deserted and freeway access is easy. The big bonus is for people that like to take a daily walk or short jog while traveling the place hits the jackpot.||||The rooms that have a deodorizer Febreze-like scent, are decent, not new and fancy, not rundown and dumpy, will be satisfactory to your average infrequent traveler with modest expectations who is easily satisfied by anything that looks clean, feels like it was built in the last 15 years and has a big flat screen TV. Bed is comfortable, bathroom is small, decently maintained but probably ripe for an update in a couple more years. Small coffee maker and mini fridge. A/C-Heater is a bit loud and sensitive sleepers may need earplugs. The rooms on the bay side have a nice view of the bay if you are on floors 4-8. If you plan to spend much time in the hotel I'd pay extra for the bay view (but not more than $110 night excluding $35 parking+taxes/fees ~ $160/night total for bay view in 2025) although the windows look like they haven't been washed in a couple years at least.||||The restaurant was only open in the evening. The jacuzzi was out of commission. The indoor pool is too small for a swimming workout. The exercise room is small but with a pleasant floor to ceiling view of the parking lot and the bay to the extreme left. There is an overpriced coffee and sandwich shop ($17 a sandwich) a very short walk near the marina and an upscale restaurant in what looks like one of the office buildings with nice views and upscale (and probably way overpriced) food. Anything else you'll need to get in the car where South San Francisco near the airport is 5 minutes away which has a Target and Fast Food but is a road construction ugly mess of an industrial area.||||If you needed a place to stay for a few days a short Uber to/from the airport and Downtown San Francisco including the ballpark and Chase Center, this feels like an oasis away from the loud, hectic city and insane traffic mess especially if you get out and walk around the waterfront. But I implore people to resist staying here and boycott this place for the scam'ish parking setup even if you...

I take at least 8 trips a year and stay at hotels around the country at all levels around the United States and the parking situation at this place is a first making me unable to recommend this property in good conscious despite other positive aspects.

Remember when Spirit Airlines first started and you were initially caught off guard using the airfare search engine to find an incredible price only to find out it was the same as the other airlines after all the fees, that's what this place made me remember.

Most hotel search sites will show the parking fee for a hotel. Not this hotel. Many websites will just say onsite self parking or complimentary parking. Some you may find the word surcharge but there won't be a dollar amount. That's because the hotel's own parking lot appears to be not owned by the hotel and they force you to go to a website and pay $35 a night, non-refundable if you cut your stay short. It's not the amount I have a problem with, it's the fact regardless whether intentional to hide the parking cost or they just didn't have the option to own the parking lot the hotel is in, the end result is a bitter feeling of being scammed by a bait and switch business practice. The parking stalls are some of the smallest I've seen to add insult to injury so to speak.

When I woke up in the morning I was expecting to see all the adjacent parking lots of the business complexes packed full of cars hence the need to tightly control and charge for parking. Not the case, the place feels deserted as if the post-COVID remote workers still have not returned for the most part.

If you don't have a car though, this location is unique in a large high tech business park adjacent to a marina that is bordered by two bays with a few miles of walking paths. Airport is about 7 minutes and Downtown San Francisco is 10 minutes the other way. It almost feels like a bit of a peaceful oasis since the business complex feels fairly deserted and freeway access is easy. The big bonus is for people that like to take a daily walk or short jog while traveling the place hits the jackpot.

The rooms that have a deodorizer Febreze-like scent, are decent, not new and fancy, not rundown and dumpy, will be satisfactory to your average infrequent traveler with modest expectations who is easily satisfied by anything that looks clean, feels like it was built in the last 15 years and has a big flat screen TV. Bed is comfortable, bathroom is small and aging but clean and adequate but close to needing a refresh. Small coffee maker and mini fridge. A/C-Heater is a bit loud and sensitive sleepers may need earplugs. The rooms on the bay side have a nice view of the bay if you are on floors 4-8. If you plan to spend much time in the hotel I'd pay extra for the bay view (but not more than $95/night = ~ $140 w/parking+fees for bay view in 2025) although the windows look like they haven't been washed in a couple years at least.

The restaurant was only open in the evening. The jacuzzi was out of commission. The indoor pool is too small for a swimming workout. The exercise room is small but with a pleasant floor to ceiling view of the parking lot and the bay to the extreme left. There is an overpriced coffee and sandwich shop ($17 a sandwich) a very short walk near the marina and an upscale restaurant in what looks like one of the office buildings with nice views and upscale (and probably way overpriced) food. Anything else you'll need to get in the car where South San Francisco near the airport is 5 minutes away which has a Target and Fast Food but is a road construction ugly mess of an industrial area.

If you needed a place to stay for a few days a short Uber to/from the airport and Downtown San Francisco including the ballpark and Chase Center, this feels like an oasis away from the loud, hectic city and insane traffic mess especially if you get out and walk around the waterfront. But I implore people to resist staying here and boycott this place for the scam'ish parking setup even if you...

I almost drank chemical cleaner at a hilton hotel – and they didn't even apologize

I booked a room at the DoubleTree Hilton near SFO last week. When I arrived in the evening, I checked in, unpacked my stuff, and started looking for some water because I was thirsty.

On the table, there were two bottles of water sitting side by side, with a hotel-branded tag on top. I grabbed one and twisted the cap. It felt kind of loose, but I didn’t think much of it—I was thirsty, so I took a sip right away.

The moment the liquid hit my mouth, I knew something was seriously wrong. The taste, the smell—it was not water. I immediately spat it out, and my mouth reeked of chemical cleaner. I rinsed my mouth out with water and brushed my teeth multiple times, but my mouth still burned and felt sore for the next three to four hours.

I looked at the bottle again, shook it a little, and saw bubbles forming. Judging by the strong chemical smell, it was most likely a cleaning solution, the kind used to wipe down tables or surfaces.

Furious, I grabbed the bottle and went straight down to the front desk. And guess what? The front desk staff just looked at the open bottle and said, "Well, since the seal is broken, we can't be sure if the hotel provided this." So basically, they were refusing to do anything about it.

I was pissed. I asked, "Are you saying I’m lying?" The guy said no, but also that there was "nothing he could do." Oh, and he made sure to mention that the front desk area had CCTV cameras recording everything. Then, as if that was supposed to help, he handed me his manager’s business card and told me to reach out myself.

At this point, I was already furious at the complete lack of an apology, but what happened next was even worse.

I went back to my room and emailed the manager. No response. Two days later, I sent a follow-up. Still nothing.

I want to believe this was just a mistake by the cleaning staff. But how the hell do you "accidentally" pour a chemical cleaner into a water bottle, put a hotel tag on it, and place it neatly on the table? This doesn’t seem like an accident at all—it feels more like a deliberate act targeting random guests. And at a Hilton hotel of all places? Completely unacceptable.

I still have the bottle, and I plan to do everything I can to get the apology I deserve.

If you’re thinking about staying at this...