Sonesta ES Suites San Francisco Airport Oyster Point Waterfront — Hotel in South San Francisco

UNPROFESSIONAL SECURITY STAFF. It’s 11pm and we get a knock on our hotel door. The security guard demands that I move my car because a large truck is going to need to park there. There were no obvious signs or traffic cones to block off these spots - a couple off to the side, but nothing obvious and clear. After re-parking my car, I went into the lobby where I found that same security guard. I asked him to come outside with me so I could show him how there weren’t any cones and that they should consider setting them up so that this doesn’t happen to another guest. He attempted to show me other parking spots with cones in them, implying that I might have moved them, which was not the case - in fact, the night before, we parked in the exact same space next to a security guard in his car, who said nothing. I told him that I didn’t care about the other parking spaces and that I don’t want to argue. I just wanted to make him aware that this might happen to another guest, and they should consider setting up obvious cones in the space I was just removed from. He told me "you're lucky that I didn't have it towed." Clearly this guy is unstable and potentially dangerous. At this point, it escalated and turned into a verbal altercation and led to the security guard attempting to kick me and my elderly parents out onto the streets of SF at 11pm at night. He also called me a racist. The lady at the front desk did manage to de escalate the situation, but she wasn’t very helpful. I then asked her to call her supervisor. It went to voicemail, she left a message, and told me that I can speak with them when they return in the morning. We’ll see how that goes, but it DOES NOT change the unprofessional experience of having a staff member yelling at me, when I was just trying to help. Any hotel that hires an employee like that deserves this critical review. At this point, I’ve received zero apologies and as I was walking to the elevator, the security guard called me a racist again and said they don’t need our business (after I mentioned leaving...

We stayed here for almost 5 weeks while my husband recovered from a major surgery at UCSF. It was perfect for what we needed. Julio at the front desk was kind enough to show me a room while my husband was still in the hospital so I could see it before committing to stay. It was a one bedroom suite with a bay view on the fourth floor. I would highly recommend paying extra for the bay view room AND getting a room on the 4th floor if possible. We had to spend the first night in the same type of room on the first floor and the view was not as good because there were trees in the way and people walked by a lot on the walking trail. The view from the 4th floor was amazing (see photo) and our room was very quiet.

The staff was great. They were very responsive. We had a few minor issues with the room during our stay (dishwasher making loud noise, cabinet door that fell off, etc). They always sent engineering right away and they fixed the problems immediately. The room was newly renovated so it was very clean. Housekeeping was also excellent. The cleaned once a week and came on a schedule that was convenient for us. They were always on time and very courteous.

The outdoor seating area and the fire pit were very nice. We had local dinner guests over one night and enjoyed using that space. It was winter so the pool and hot tub were closed for the season. We also liked having a place to do laundry on site. Finally, the paved walking trail around the point was beautiful (photo attached). It was so convenient to have a safe and peaceful place to walk right outside the hotel room door. While some reviews are not good, our experience was excellent. I would recommend...

Small and needs attention to cosmetics. I travel a lot for work and I have stayed at a lot of Marriot properties across their price ranges. Residence Inn is usually one of my favorites because of the kitchens in the rooms, which allows me to eat heathier by cooking my own meals. I have to admit, this Residence Inn was disappointing and I almost changed hotels when we arrived for our vacation in San Francisco. I was surprised about small size and the poor condition of some items in the room. The main highlight of this property is its location. It is close to the airport and it only takes 25 min to get to downtown. It is also quiet. The property itself is nice. It DOES NOT have an indoor poor and it is often too cold to swim outdoors. It has a small workout area with decent cardio equipment. The breakfast is complimentary and decent. The problem with my room were mostly cosmetic. For the price we were payibg to stay in this hotel, i was expecting more. The room was the smallest of any Residence Inn I have ever stayed in. We barely had room to set up our travel crib. The kitchenette​ was quite small. Our refrigerator had dents in it. No big deal; however, the carpet was old and wrinkly and there were holes in the carpet. Our room also reeked of cigarette's​ smoke. The property is supposed to be smoke free. We also found stains on the carpet in the bedroom. Overall, it was okay. I would stay here again, but i would have get a bigger room and i would request moving to a different room if i find holes in the carpet and it smells...