Best Western Plus Ruby's Inn — Hotel in Bryce Canyon City

We came in at 1Pm to see if room available. We politely admitted that we were early. I have rented 100's of rooms and a lot of times if available you can get in a couple hours early. We were met with a stern denial and lecture that they were booked the previous night and the earliest we could even consider would be 330 PM. We looked at the pool area and planned a nice evening enjoying the amenities after hiking at Bryce Canyon. When we arrived back around 6Pm after a long hike we requested a room near the pool. The Clerk appeared to eagerly oblige but appeared to see a road block on the screen. Another clerk tried to help out and both appeared to endure a block. Then they said they were sold out. We booked a room several months ago and now were told we would have to stay in a nearby property. We asked for the manager and she basically could care less and was actually very rude and snarky in fact saying that "we don't have to stay there!" Well we pre-paid through a 2nd party so ..."yeah we are kind of screwed to stay here or lose our money. We were so flustered and upset we started to walk away to our room without our room key and the manager actually made fun of us about this saying "Wouldn't you like to see your room??" We resigned to our fate and drove 1/4 of a mile meandering through motel units until we found ours-which just happened to be the furthest-which I am sure was spiteful on her part since we pushed back with our displeasure. The Best Western Ruby advertises itself as an "INN" or "HOTEL". The reality of it is that the Hotel only has about 15% of the total room inventory. The rest is a complete sprawling campus of motels of various names spread out where if you are unlucky like us you will have quite a journey back to home base. When we arrived at our "motel" we were met with a nice mix of dog smell and simply green-not the glamour we looked forward to after perusing the pictures on their "hotel" site which give zero indication of this scenario whatsover-caveat emptor!!! As other reviews have indicated they have good location and nostalgia and I feel they purposefully hoodwink their customers and could care less because they know they will get suckers to come there-very sad indeed!!! On a positive note the staff in the restaurant area were very nice and you can buy various souvenirs onsite and the workers there were very nice and helpful. The breakfast buffet was well taken care of and pretty good albeit the amount of grazers was like seeing locusts in a corn field. The steak I had was very poor as was the campy entertainment across the street which was a tired country cover band where they desired a king's ransom to see coupled with dinner. In summary come here for location if you wish but I would book directly and ask questions about where you are staying. We asked staff about how to book and were met with varying cryptic answers. I personally would rather stay any where else in the future as I don't believe in feeding machines of deceit like this place. This was the way it was. We were very disappointed as we were not willing to endure the commute just to enjoy the amenities just to go out in the cold and commute back to our MOTEL. I feel we were prejudised against because we booked with a 2nd party and they flatly said deal with them---even though they do business with "said" 2nd party and make a lot of money through their bookings but we were bumped out of our room to make way for higher monetary bookings they could achieve that night. Not a business I would recommend doing...

Updated: We have emailed Lance Syrett, TWICE, requesting a call back to discuss our stay, we have left at least three voice messages, and NOTHING. No reply, no call, no anything, just a generic Google cut and paste reply. Lance, you are failing your family and your customers. Sincerely, Daniel

Our review and experience will be very critical based on the price point we paid for two midweek (Tuesday/Wednesday) nights totaling $551.77. Purely on location ONLY, and present condition of the facility, the room should be $95-$115 per night. As a reference, we were assigned to room 7017.

Good: You are paying to be at the entrance of Bryce National Park, you will be offered a hearty buffet breakfast with your nightly stay, and there are great easy paved bike paths to walk.

Poor: Again, we are going to be very critical based on price. First and foremost, Ruby's Inn does not meet the Best Western expectation. Fix the broken elevator, this is an ADA priority. Our view, the loading/storage dock with trucks/UTVs running all hours of the day, night, and early morning. Each time a vehicle drives in front of our window the floor shakes.

Missing the Basics: No shampoo, conditioner, or body soap in the bathroom. Linens are well worn, not yet transparent, but thinning and a few nights away from being disposed of. Think of the room as an early 80's build with the most recent renovations being completed in the late 90's. Adding a modern light fixture next to the bed is not a renovation, especially when you have carpet in the bathroom sink area. There is a broken door in front of the refrigerator. After removing the broken shelf in the refrigerator the "maintenance" man looked at the door and said "I don't have a screwdriver to fix it", and never came back.

Frustrating: When we called to change our reservation I received an attitude over the phone, and reiterated accidentally at check-in, that we were assigned to a non-dog-friendly room. This is not my problem or mistake, we checked the box on the Best Western website stating we will have my dog, and I even added a comment stating our dog will be with us.

Disgusting: In the bathroom there is white over-spray and white paint on the wallpaper, unknown biological on the door trim, mold in the jets of the tub, cracks and holes in the shower fiberglass, and a moldy/musty smell in the bedroom area due to dirt/dust/human particles in the HVAC radiator intake inlet and being spread airborne back into the room.

Annoying: Why do you put two adults with one dog in a room directly in front of the pool area? Kids kept us awake well past 22:30 as they made the space their social gathering. In the room above us the family walked all over God's creation, all night long, understandingly IF they have a new born.

Our Compliments: Ms. Sam made a valiant effort to get us a new room assignment. There was a third floor room available but this will not work for our family. Ten minutes later she called and offered us a room in a different complex, we declined the relocation as 7017 is not the worst room we have experienced, but falls short of the BWH standard.

In hindsight we should have taken one-hour to repack our belongings, move to the next building, and reset for our two night stay, this was our mistake, lesson learned.

Update: We were moved to room 7003 after we woke up and found wastewater leaking through the bathroom ceiling from the room above, why there was white mystery spray on the...

Review for Ruby’s Inn & Ebenezer’s Barn and Grill

I’m deeply saddened and disturbed by what happened to my family during our visit to Bryce Canyon. I feel it’s important to share this experience while it’s still fresh in my mind, not out of anger, but in the hope that others—especially families of color—are aware and can be cautious. I was attending a professional conference at Ruby’s Inn over three days. The conference encouraged attendees to bring family, and we did. My husband had been taking our young daughter to the hotel pool while I attended sessions. On the last day, inspired by the conference’s closing message from Utah Governor Spencer Cox encouraging family connection, I stepped out of Ebenezer’s Barn & Grill to meet my husband and daughter. That’s when everything shifted. My husband had just picked up our daughter from the pool and pulled up to the barn to get me. I saw a man in a large truck begin to follow our vehicle and take photos of our plates. Before I could process what was happening, this man began to stalk us, following us through town and ultimately calling the police. Within minutes, we were surrounded by law enforcement officers, questioned aggressively, and my husband was issued a citation based on this stranger’s report. At no point was his erratic behavior—following us, taking photos, or harassing us—addressed. My husband believes he was racially profiled, and based on how the situation unfolded, I believe it too. The entire experience was frightening and humiliating, especially for our 6-year-old daughter, who witnessed her father being treated like a criminal for simply picking up his wife from a conference. I sat in that driver seat crying, helpless. As Navajo and Latino individuals, we’ve been taught to carry documentation everywhere to prove we belong. It’s 2025, and somehow we’re still explaining our humanity. The officer told me, “You’re in one of the most diverse areas of the county.” But diversity doesn't guarantee safety when biases go unchecked and strangers can escalate a situation into a police encounter because they "felt" something. I now reflect on a similar event years ago—when my husband rushed me to the hospital during labor, and even then, he was ticketed. The pattern is clear. In urgent or ordinary moments, our presence is policed, not protected. To be clear, I do not know who the man was who reported us. He was not in a uniform. If he was a hotel or staff member, there were no identifying markers. No one gave us any clarity. We were simply told to comply, then dismissed. This was supposed to be a positive, family-centered week. Instead, we left feeling unsafe and unwanted. I strongly urge Ruby’s Inn and associated establishments to reflect on how they engage with guests, especially guests of color. Implement training. Have staff wear visible IDs. Protect families, don’t criminalize them. I will also be writing to the Utah Prevention Conference Association to recommend they provide shuttle services or clear transport guidance for future conferences—especially for BIPOC attendees and their families. This was my second UPCA conference, and my husband’s first time to Bryce. — A concerned Navajo mother and professional, traveling...